--- description: Detaillierte Informationen über Service Fusion zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Sanitär Software](/directory/30673/plumbing/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://www.capterra.com.de/software/135788/service-fusion Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135788/service-fusion?page=2) > Service Fusion hilft Sanitärunternehmen, Arbeitsabläufe zu optimieren, Kund\*innen zu beeindrucken und schneller bezahlt zu werden – und das alles zu einem günstigen Preis. > > Bewertung: **4.3/5** von 307 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Service Fusion? Das Unternehmen betreut über 3.000 kleine und mittlere Außendienstunternehmen in den Bereichen HLK, Sanitär, Elektrik, Haushaltsgeräte, Heimautomatisierung, A/V, Schlüsseldienst, IT und in vielen anderen Dienstleistungsbranchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 307 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: KickServ ## Gewerblicher Kontext - **Startpreis**: 245,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Audit Trail - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandskontrolle - Bestell-Management - CRM - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - Fotoerfassung - Für gewerbl. & industr. Elektroinstallateure - GPS - Gebot-Management - Inspektions-Management - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalender-Synchronisierung - Kalenderverwaltung - Kontakt-Datenbank - Kosten-Datenbank - Kostenschätzung - Kundendienst-Historie - Kundenmanagement - Kundenmanagement - Materialforschung - Mitarbeitereinsatzplanung - Mobile App - Online-Buchung - Online-Zeiterfassung - Real-Time Data - Real-Time Updates - Rechnungsmanagement - Reservierungs-Management - SMS-Nachrichtenversand - Statusverfolgung - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Vorbeugende Wartung - Wiederkehrende Termine - Zeitverfolgung - Überwachung ... und 24 weitere Funktionen ## Integrationen (15 insgesamt) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) ## Ähnliche Kategorien - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Software für die Disposition von Wartungspersonal](https://www.capterra.com.de/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) - [Auftragsmanagement Software](https://www.capterra.com.de/directory/30785/work-order/software) ## Alternativen 1. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (422 reviews) 3. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5103 reviews) 4. [ServiceTitan](https://www.capterra.com.de/software/150053/servicetitan) — 4.3/5 (325 reviews) 5. [Fracttal One](https://www.capterra.com.de/software/159911/fracttal) — 4.6/5 (1773 reviews) ## Nutzerbewertungen ### "A Must Have for the Service Industry" — 5.0/5 > **Kevin C.** | *14. September 2018* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity. > > **Nachteile**: I honestly cannot think of anything, it made such an improvement in our internal infrastructure. > > Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly. ----- ### "Expert Repair review" — 4.0/5 > **Michael** | *15. Januar 2026* | Versorgungsunternehmen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. > > **Nachteile**: Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. > > Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. ----- ### "Server Issues" — 1.0/5 > **Anthony** | *10. Dezember 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Right now, not much\! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations\! > > **Nachteile**: Horrible with updates and issue resolution\! Not a whole lot has changed in 8 years with system improvements. > > I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use\! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. ----- ### "Customer Relations Manager (Accounts Receivable)" — 4.0/5 > **Jennifer** | *6. Januar 2026* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to use and ability to talk with quickbooks. The invetory management with SKU's. Easy to add and move customers > > **Nachteile**: Some of the updates that have caused issues with the program. Legth in getting reports to upload to print. Lots of times timing out. > > For the cost of the program it works how it should. Just wish it was easier to get help with technical support. ----- ### "Grateful for service fusion" — 4.0/5 > **Jim** | *9. Januar 2026* | Bau | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. > > **Nachteile**: The mobile app needs so much work\! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. > > Overall, we like service fusion. It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. ----- Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135788/service-fusion?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/135788/service-fusion) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten