--- description: Detaillierte Informationen über Service Fusion zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://www.capterra.com.de/software/135788/service-fusion Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135788/service-fusion?page=2) > Einfach. Leistungsstark. Mobil. Schätzungs- und Auftragsmanagement, Versand, Rechnungsstellung, elektronische und mobile Zahlungen. Ab 99 $/Monat ohne Nutzergebühren > > Bewertung: **4.3/5** von 308 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Service Fusion? Das Unternehmen betreut über 3.000 kleine und mittlere Außendienstunternehmen in den Bereichen HLK, Sanitär, Elektrik, Haushaltsgeräte, Heimautomatisierung, A/V, Schlüsseldienst, IT und in vielen anderen Dienstleistungsbranchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 308 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: EverCommerce ## Gewerblicher Kontext - **Startpreis**: 259,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Audit Trail - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandskontrolle - CRM - Daten-Import / -Export - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - Für gewerbl. & industr. Elektroinstallateure - GPS - Garantie-Nachverfolgung - Gebot-Management - Geräteinstandhaltung - Inspektions-Management - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalender-Synchronisierung - Kalenderverwaltung - Kontakt-Datenbank - Kosten-Datenbank - Kostenschätzung - Kundendienst-Historie - Kundenmanagement - Materialforschung - Mitarbeitereinsatzplanung - Mobile App - Mobile Zahlungen - Online-Buchung - Online-Zeiterfassung - Projektmanagement - Real-Time Updates - Rechnungsmanagement - Reservierungs-Management - SMS-Nachrichtenversand - Statusverfolgung - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Vorbeugende Wartung - Wiederkehrende Termine - Zeitverfolgung ... und 25 weitere Funktionen ## Integrationen (3 insgesamt) - QuarksUp - QuickBooks Online - ZyraTalk ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) ## Ähnliche Kategorien - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Software für die Disposition von Wartungspersonal](https://www.capterra.com.de/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) - [Auftragsmanagement Software](https://www.capterra.com.de/directory/30785/work-order/software) ## Alternativen 1. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (500 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1487 reviews) 3. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5317 reviews) 4. [ServiceTitan](https://www.capterra.com.de/software/150053/servicetitan) — 4.3/5 (341 reviews) 5. [BigChange](https://www.capterra.com.de/software/149479/jobwatch-powered-by-bigchange) — 4.5/5 (270 reviews) ## Nutzerbewertungen ### "If you have a sales team that is mobile and on the road this is an incredible platform." — 5.0/5 > **Brandon** | *1. April 2018* > > **Vorteile**: It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. > > **Nachteile**: There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. ----- ### "Best bang for your buck\!" — 4.0/5 > **Ashley** | *15. April 2026* | Hausmeisterservice | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Customer support is quick and helpful. The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software. It has enough to manage a real time schedule, allows for easy employee management, even has a drive for data management as a standard feature . > > **Nachteile**: the customizable document feature is lacking. you are not able to build your own documents within the software how we would like. > > Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users. online support and training academy easily accessible. ----- ### "Server Issues" — 1.0/5 > **Anthony** | *10. Dezember 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Right now, not much\! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations\! > > **Nachteile**: Horrible with updates and issue resolution\! Not a whole lot has changed in 8 years with system improvements. > > I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use\! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. ----- ### "SF is good but needs improvements" — 4.0/5 > **Rick** | *8. Januar 2026* | Verbraucherdienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it. > > **Nachteile**: 40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks\! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick ----- ### "Love the system as a whole, but the app and text functions are frustrating." — 4.0/5 > **Heather** | *6. Januar 2026* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :) > > **Nachteile**: The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements. > > I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app. ----- Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135788/service-fusion?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/135788/service-fusion) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten