eZee Reservation

eZee Reservation

von eZee Technosys

Wer verwendet eZee Reservation?

Gastgewerbebranche – Hotels, Motels, Resorts, Gästehäuser, Frühstückspensionen, Hütten, Hostels, kleine bis große Hotelketten, Clubs, Apartments, Villen sowie Serviced- und Boutique-Apartments.

Was ist eZee Reservation?

eZee Reservation ist eine reaktionsschnelle Hotelbuchungs-Engine, mit der Besucher*innen einer Hotelwebsite jederzeit und von jedem Gerät aus direkt von der Website aus buchen können. Damit haben die Hotels die Möglichkeit, ihre Zimmer unbegrenzt und provisionsfrei buchen zu lassen.

Darüber hinaus unterstützt die Buchungs-Engine Hotels auch bei der Einrichtung verschiedener Pakete, der Durchführung von Promotionen, der Anwendung von Widgets und beim Bewertungsmanagement, um mehr direkte Buchungen zu ermöglichen und den Umsatz zu steigern.

eZee Reservation – Details

eZee Technosys

https://www.ezeetechnosys.com

Gegründet 2005

eZee Reservation – Preisübersicht

eZee Reservation ist verfügbar ab 30,00 $/Monat. eZee Reservation bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für eZee Reservation findest du unten.

Startpreis

30,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

eZee Reservation Funktionen

Reservierungssoftware
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

eZee Reservation – Nutzerbewertungen

Zeigt 5 von 104 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.6/5
Funktionen
4.5/5
Preis-Leistungs-Verhältnis
4.5/5
Issouf J.
Agile Consultant
201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 13.5.2018

"A holisitc application covers everything needed for a small to very big hotel."

Kommentare: Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.

Vorteile: I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer.

Nachteile: In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see.

Antwort des Softwareanbieters

von eZee Technosys an 22.5.2018

Hi Issouf, thank you so much for such an amazing review. We're lucky to serve a customer like you, and glad to know that your revenue has increased because of adopting our technology. You can get the reservation details if you hover on a small arrow which is shown on a reservation on Stay View. Your account manager will guide you well for this. For any suggestions or feedbacks, you can always write to us at cm@ezeetechnosys.com. Regards, Team eZee.

  • Quelle des Nutzers 
  • Bewertet am 13.5.2018
David W.
President
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 11.9.2017

"26 room hotel expanding to 115 rooms. Ezee provides functionality of the big players at a lower cost"

Kommentare: Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.

Vorteile: Fully integrated, we use all modules including POS terminals. Easy to train new Operators on Ezee Res and POS terminals

Nachteile: Limited 3rd party peripheral integrations, but improving all the time. The POS GUI could be improved. It's clunky, but robust.

Antwort des Softwareanbieters

von eZee Technosys an 13.9.2017

Hey David, what an amazing feedback! We are super-delighted to hear this. We are so happy that you are heavily expanding your property. Congratulations! And happier that our solutions are fitting your operations effortlessly. Rest assured, we¿ll keep them robust, just the way you need it. And yes, the POS UI had been a little clunky, that¿s why we are re-designing it. And soon we¿ll share it with you guys. Do drop by and say hello to us at support@ezeetechnosys.com. We¿d love to have a chat with you. See you around, Team eZee.

  • Quelle des Nutzers 
  • Bewertet am 11.9.2017
Chetan r D.
Partner
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 11.5.2018

"A Must for any Hotel to operate all Hotel function and day to day activities smoothly."

Kommentare: Able to keep track of daily activities irrespective of having to remain present at the property. Especially the night audit report system ensures error free operations and enables the hotel staff as well to understand and deliver guests needs in a better way.

Vorteile: Ezee Reservation system helps and enables a hotelier to maintain complete information of the reservations, in house guests , receipts expenses, and above all allows the Hotel to keep it's regular patrons updated on ongoing and future promotions.

Nachteile: There is still scope of improvement in a few arreas so as the the experience of check in and check out can be speediated.

Antwort des Softwareanbieters

von eZee Technosys an 23.5.2018

Hi Chetan, we're excited to see your amazing feedback to our software and services. To speed up the check-in process, you can set up minimal mandatory fields to enter guest information. Whereas for quick check-outs, we have an option to perform express checkouts easily. You can either watch our DIY video tutorials on our YouTube channel to get an idea on this, or contact your account manager to help you out. Regards, Team eZee.

  • Quelle des Nutzers 
  • Bewertet am 11.5.2018
Pareen L.
Co-Founder
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Likelihood to Recommend
    1/10
  • Quelle des Nutzers 
  • Bewertet am 9.3.2019

"Bad support, overcharged in billing, wrong bills"

Kommentare: Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.

Vorteile: The software is decent. There are tons of bugs but the support team solves them over a few days most of the times.

Nachteile: Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money. Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies. They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so. Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team. They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait.

Antwort des Softwareanbieters

von eZee Technosys an 9.4.2019

Hi Pareen,
We apologise for the inconvenience caused to you while dealing with our support team. Billing is an ever evolving process, and we're sure even you will agree with it. The change in legal entity was not immediate, and we believe we had informed all our customers beforehand. However, we regret the inconvenience caused to you during the process. We wished the process could go smoother with your utmost co-operation. Regarding the bugs in the software, it is the standard process of any organisation to solve things in an easy manner. We'd request you to keep patience as per the minimal turn around time required for any issue to be resolved. We're sure that with co-operation from both ends, this can turn very fruitful. Other than this, we're always open to suggestions at cm@ezeetechnosys.com.
Regards,
Team eZee.

  • Quelle des Nutzers 
  • Bewertet am 9.3.2019
Paul G.
Director manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.4.2019

"Ease of use and great customer support"

Kommentare: The system is very reliable. Overbookings have been reduced to zero.

Vorteile: Its functionality and reliability. 99% up time.

Nachteile: To get to some functionality I have to click too much. Also that invoice and reports functionality is not possible on phones and tablets due to limitations of flash on mobile devices.

Antwort des Softwareanbieters

von eZee Technosys an 7.5.2019

Hello Paul,
Thank you for your feedback.
We are sorry for the inconvenience caused to you. We are constantly updating our solutions to make them as user friendly as possible. We would surely look for the way to make the operations smoother for mobile and tablet devices. With respect to your trouble of clicking too much, we suggest you to take detailed training of the software to ensure that you are using the software at its best caliber. Please contact your account manager for the detailed training.
Regards,
Team eZee

  • Quelle des Nutzers 
  • Bewertet am 30.4.2019