Wer verwendet AnswerHub?

AnswerHub bedient große und mittelständische Unternehmen, die ein Technologie- oder Softwareprodukt besitzen und ein Entwickler-Ökosystem aufbauen möchten.

Was ist AnswerHub?

AnswerHub wurde speziell für Entwickler entwickelt. Mit Funktionen wie Ideenfindung, erweiterten Analysen, erweiterter Suche und anpassbaren Designs und Konfigurationen ist AnswerHub die perfekte Lösung für Unternehmen und Teams, die interne und Drittanbieter-Entwickler beschäftigen. Einige der am meisten entwicklerzentrierten Unternehmen der Welt wie unter anderem GE, Epic Games, LinkedIn, eBay, USAA, Unity und Thomson Reuters verwenden AnswerHub für ihren Produktivitäts- und Wissensaustausch.

AnswerHub – Details

Devada

http://www.dzonesoftware.com

Gegründet 2005

AnswerHub – Preisübersicht

AnswerHub bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für AnswerHub findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

AnswerHub Funktionen

Community Software
Content-Management
Diskussionen / Foren
Gruppenmanagement
Ideenfindung / Crowdsourcing
Inhalt-Moderation
Mitgliederverzeichnis
Mitgliedschaft-Management
Social-Media-Management
Veranstaltungsmanagement
Website-Management
Content-Management
Diskussionsforum
Entscheidungsbaum
Katalogisierung / Kategorisierung
Kollaboration
Self-Service Portal
Volltextsuche
Wissensbasis-Management

AnswerHub – Nutzerbewertungen

Zeigt 5 von 32 Nutzerbewertungen

Gesamt
4.1/5
Benutzerfreundlichkeit
4.1/5
Kundenservice
4.3/5
Funktionen
3.7/5
Preis-Leistungs-Verhältnis
4/5

Intuitive user interface with great features that enhance collaboration.

Bewertet am 8.11.2017
Sylwia G.
Knowledge Senior Consultant
Computer-Software, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: * Built a robust community where users could engage in Q&A and regularly contribute quality content.
* Rewarded user contributions and encourage active participation with reputation points.
* Delivered a valuable user experience through a wider range of functionality.

Vorteile: Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.

Nachteile: Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.

One of the best off-the-shelf Q&A products in the market

Bewertet am 28.3.2018
Verifizierter Rezensent
Director of Product Management
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

Vorteile: Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

Nachteile: The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.

Antwort des Softwareanbieters

von DZone an 14.5.2018

Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.

From users point of view, experience is great and solution is easy to use

Bewertet am 13.3.2018
David M.
Chief Engineer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Nachteile: Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly.

This powers the developer community site for MSFT Visual Studio

Bewertet am 16.12.2017
Andrew S.
Pcpl. Eng.
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
2/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

Nachteile: With the implementation at MSFT's dev community site, navigation is poor. It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful). Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON. Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions. You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice. Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. There is no place to see posts i have reported or the results of the report. The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job. This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.

AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

Bewertet am 15.3.2018
Philip J.
Senior Product and Program Manager
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.

Vorteile: It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time. From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged. The Q&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself.

Nachteile: The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have. The tool's current reporting and analytics is somewhat rudimentary, and although I hear they are working on improvements, I'm still waiting.