Future POS

Vorteile: That they have 24 hr service to fix simple issues or changes

Nachteile: Systems constantly freeze up. Systems run slow. Buckle up as soon as you have a busy night. Constant glitches whether it's the screens going blank or amount from checks disappear.
Certain functions that I've requested to look into because they make no sense the way they perform and you'll get the answer, we'll escalate it to Future and then you never hear back about it. Always have to follow up with help requests from my "client relationship manager" and basically stalk him to get an answer. And they never make appointments to check up on you every few months as they tell you when you sign up to "make sure you're getting a return on your investment"
I definitely lost on this investment.

Kommentare: Ability to track restaurant transactions, run reports, balance at the end of shifts, etc. Smooth system that is easy for all employees to learn regardless of their position within the restaurant.

Vorteile: Easy to use and more importantly, easy to teach new staff how to use. Can easily organize menu items by category and color making it simple to find your selections during the busiest of nights. Rarely did the system crash on us and it always helped me balance the registers at the end of the night from the days transactions.

Nachteile: The overall performance of Future POS was smooth, but like I said it did run a bit slow at times. This rarely happened, but that speaks volumes if this was the only negative comment I had!

Kommentare: Overall it is a good product for the price, however it leaves a lot to still be desired.

Vorteile: I like the fantastic customer service support and the quickness of the system itself.

Nachteile: When using the software it categorizes different sections too thoroughly. There should be an ability to quickly get to what you need and that's just not available.

Vorteile: The software has full customization, very easy to use. The updates are constantly revolving and now we have access to EMV payment through the POS

Nachteile: It allows us to do everything we want but the Online Ordering Graphics would be the one thing they could use improvement on but it still has direct integration so no real complaints

Kommentare: After 45 years in business, we know restaurant POS systems. The Maine franchise of Future POS is the most unprofessional and incompetent company we've ever done business with.

Vorteile: There is nothing we like about this system.

Nachteile: The service and support is horrendous. After a full year of using this system, it still does not charge sales tax correctly, the reporting is awful, and menu items charge different prices on different checks. The Future POS support can't or won't figure out why. When we notified Future POS that we could not continue with them and would be switching to PosiTouch, they deleted all of our gift card sales information from the previous year out of spite.