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Usersnap
Was ist Usersnap?
Usersnap ist deine zentrale Stelle zum Sammeln und Organisieren deiner Fehlerberichte.
Wir verfolgen Fehler & Einfaches Sammeln von Feedback. Mit Point-and-Click-Anmerkungstools hilft dir Usersnap, Fehler dort zu melden, wo sie passieren: in deinem Browser. Du musst nicht wechseln, um endlose Formulare auszufüllen. Fehlerverfolgung ist jetzt ein Picknick!
Wer verwendet Usersnap?
Usersnap wird von kleinen Tech-Startups sowie großen Software-Unternehmen (wie Facebook, Google und Microsoft) verwendet. Unsere Kunden reichen von E-Commerce, zu Fintech, zu eTravel, zu E-Government.
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Bewertungen über Usersnap
Usersnap for beta testing and post launch feedback is critical to our success! thank you!
Kommentare: Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us.
Vorteile:
Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from.
Nachteile:
It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user).
Antwort von Usersnap
vor 2 Jahren
Hi Sophia, thank you so much for your great review.
Best in class for capturing user feedback!
Kommentare: We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!
Vorteile:
I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.
Nachteile:
No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.
Antwort von Usersnap
vor 4 Jahren
Hi Nicole, thanks a ton for your awesome review and we appreciate your feedback a lot. What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team?
Usersnap was Critical to our Internal and External UAT
Vorteile:
Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.
Nachteile:
Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.
Antwort von Usersnap
vor 4 Jahren
Hi Brittany, thanks a lot for your review and we appreciate your feedback a lot. You mentioned that your annotations were sometimes off the line from where your users took it? After reworking our help-center, we addressed that topic so that you several ways to resolve this issue. https://help.usersnap.com/docs/screenshots-not-accurate I hope this works for you.
In Betracht gezogene Alternativen:
Usersnap smoothed out bumps in our QA process
Kommentare: The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.
Vorteile:
I love how easy it is for our clients to use- virtually no orientation needed.
Nachteile:
Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)
Antwort von Usersnap
vor 3 Jahren
Hi Jessica, We hope you're continuing to love Usersnap, including the new features, great customer service, and impeccable UX/UI we're looking to deliver to you. If you haven't had a chance, come and check us out again and see what we've been building to continue smoothing out the QA process for customers such as yourself. Also, if there's ever a way for us to improve, please let us know :) Cheers, -Usersnap
Great tool for customer support teams that has a lot of potential
Kommentare: Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.
Vorteile:
Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.
Nachteile:
It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.
