QuestionPro

QuestionPro

von Question Pro

Wer verwendet QuestionPro?

Mit mehr als 2,5 Millionen Anwendern in 100 Ländern stellen wir seit mehr als zehn Jahren Fortune 100-Unternehmen, akademischen Einrichtungen, kleinen Unternehmen und einzelnen Forscher eine Umfrage-Software zur Verfügung.

Was ist QuestionPro?

QuestionPro bietet eine leistungsstarke Online-Umfrage-Software, die dir zu besseren Geschäftsentscheidungen verhilft. Unsere leicht zu bedienende Software beinhaltet Tools zur Erstellung, Verteilung und Analyse von Online-Umfragen, Formularen und Quiz. Nutze unsere erweiterten Funktionen, um das Umfrage-Erlebnis vollständig anzupassen und anspruchsvolle Analysen zu fördern. Best of all, our customer support team is available 24-hrs a day to guarantee your project is a success!

QuestionPro – Details

Question Pro

http://www.questionpro.com

Gegründet 2002

QuestionPro – Preisübersicht

QuestionPro ist verfügbar ab 85,00 $/Monat. QuestionPro bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für QuestionPro findest du unten.

Startpreis

85,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

QuestionPro Funktionen

Marktforschung Software
Benchmarking
Datenmanagement
E-Mail/Online
Entschädigungsmanagement
Musterproben-Management
Panel-Management
Papierbasiert
Persönlich
Statistische Analyse
Umfrage-Management
iPhone-iPad
Benutzerdefinierte Umfrage-URLs
Datenanalyse-Werkzeuge
E-Mail Marketing
Fragen-Verzweigung
Fragenkatalog
Mobile Umfrage
Offline-Antwort-Sammlung
Unterstützt Audio / Bilder / Video
Verzweigungslogik
Website-Intercept-Umfragen

QuestionPro – Nutzerbewertungen

Zeigt 5 von 98 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.5/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.3/5
Nick J.
HR Data Analytics Manager
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.5.2019

"Flexible, Customer-Focused and Versatile Tool"

Kommentare: QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

Vorteile: QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Nachteile: Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.

  • Quelle des Nutzers 
  • Bewertet am 30.5.2019
Jim R.
Senior Director, Learning & Development
Restaurants, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.5.2019

"Been a Very Satisfied Customer for over 5 Years! "

Kommentare: We used another Survey company for a decade before our needs outgrew it. I wish I could tell you we evaluated several different companies before selecting Question Pro, but we did not. As soon as we came across Question Pro and tested it out, we knew it was right for us. We don't use Question Pro to gather external information from Customers. We use it to capture internal information from our Managers and Employees and get that information to the appropriate people at the appropriate time. Some examples of how we have leverage Question Pro: (1) to gather employee satisfaction data; (2) to gather HR information from employees who request Leave or want to communicate concerns; (3) to provide trainees the opportunity to give feedback on their onboarding & training experiences; and (4) to communicate payroll adjustments directly to the payroll team. The Customer Service Reps we have worked with have been excellent and able to help us when needed. The Live Chat function has also been valuable when we needed a quick answer.

Vorteile: 1. The Customer Service has been outstanding - whether directly with my rep or through the Live Chat.
2. The ease at which Survey's can be created / copied.
3. The system is user-friendly enough that we have been able to figure out how to perform many advanced functions on our own.
4. The flexibility of being able to send the survey in many different ways - i.e. via a link, to a specific email list or using a QR Code.
5. Advanced Logic and Branching allows us to link surveys based on answers and ensure the completed information gets into the hands of the right people at the right times.
6. The ability to schedule auto-run reports.

Nachteile: 1. Having to pay full price for each user account is a bit prohibitive and would ultimately be the only reason we would ever consider a new system. However, we were able to lock in a rate for 2 years the last time we renewed by signing up for 2 years.
2. The lack of flexibility in formatting the Excel Reports - too many columns show on the reports by default and we can't remove those columns we don't need.

  • Quelle des Nutzers 
  • Bewertet am 18.5.2019
Maryann O.
Regional Sales Manager
Versorgungsunternehmen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.10.2019

"Great Customer Service, Ease of use, Results Driven with lots of options"

Kommentare: My overall experience was the best ever! I lead my first sales meeting and wanted constructive, easy to use feedback format, with a quick distribution option following the event, the ability to view, record, download, and distribute for a team discussion. Whew, that's was a long list! The time to improve based on survey results was cut down by months! I was given every possible option to help fit my immediate needs. I looked at other options, they were overly complicated and would require lots of time to be proficient. QuestionPro is broken out into "basic", you can jump in learn and test fairly quick. They then have "advanced" that can provide a mixture of basic and more advanced survey features and additional analytics. Whatever works best for your target group QuestionPro has it. I think I want to do more surveys! I can see more uses for this now.

Vorteile: The ability to learn how to use on my own, but still has great help sections and live chat option if I was in a bind. The free trial is great and offers the meat of what you get with a basic plan. It allowed me to learn how to navigate and familiarize myself with the software and its capabilities. I was able to do an actual test survey. The survey itself was great! I was searching for a good survey software and this just crossed my path! I will recommend over and over!

Nachteile: Some areas of the software do not tell you the feature is not included in your selection tier. So you can hit a button and wonder what is happening. But then you have the great live chat and they are quick to resolve or explain. Other portions of the software like contact uploads did not upload but also did not provide me with an error message. I had two columns that were not allowed in the basic tier but it would be nice to have a pop up because I could not figure out what the issue was.

  • Quelle des Nutzers 
  • Bewertet am 24.10.2019
Alexa T.
Founder
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    2/10
  • Quelle des Nutzers 
  • Bewertet am 13.1.2020

"Not worth the Money - Salespeople treat you like Car Dealers!"

Vorteile: the functionality - easy to use, unlimited questions, variety of question types

Nachteile: -Couldn't integrate with Pollfish via the basic account type and had to contact support to help set it up.
- For survey distribution, they charge you more for every pre-screen question and purposefully go over your budget to try to squeeze more money out of you. Their pricing isn't consistent and I feel like I'm being scammed. They keep increasing the prices. I don't feel valued as a customer or like I'm receiving a good deal. I don't trust them.

  • Quelle des Nutzers 
  • Bewertet am 13.1.2020
Kerri W.
Research Assistant/PhD Student
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 6.9.2016

"Terrible Survey Software"

Kommentare: When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data. When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses. QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Nachteile: The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

  • Quelle des Nutzers 
  • Bewertet am 6.9.2016