Silvertrac Software

Kommentare: I've identified weaknesses that I didn't know were there with my guards. Silvertrac has exposed those guards that were trying to get away with putting forth the minimum effort. My clients are impressed with the information they are now receiving. One client had in the past complained that the guards were not making rounds, I've went live with this software 3 weeks ago and since then the client has not had one complaint.

Vorteile: I can see when my guards are doing what they are supposed to be doing and when they are slacking. I had some employees that have become disgruntled because they are now being accountable for what they are doing. These employees are of course ones that I'm now working on eliminating from the ranks. The guards now spend more visible time in the field since they do not have to go in to the guard booth to type reports and dailies, everything is completed as they perform their duties during their shift. The majority of my guards say that they like this software because they are able to end their shift on time and not be tied down to completing reports and dailies. Silvertrac has allowed me to identify those employees who is late to work, these are the employees that don't like the program. The clients like the information they are receiving on a daily basis and the reports and dailies are waiting for them when they arrive in the office first thing in the morning. Whenever I have an issue with something in Silvertrac I send a message and within a very short time period I'm contacted and the issues are worked out, most time they are simple fixes that I had missed. Silvertrac has been very patient with me in resolving my issues while taking whatever time is needed to make sure I understand how to work around in the software. My wife had asked me why I hadn't been using this software earlier and I could only say I didn't know of it earlier. I guess you can say better late than never.

Nachteile: The only con I can think of and it's not Silvertrac issue but the only con is I'm just using it. Silvertrac need to find a way of getting the word out about this remarkable software and service they offer

Kommentare: As a retired Public Safety Dispatch Supervisor and IT Project Manager, I was hired to facilitate the implementation of a Communications Center for a private security company looking to expand their patrol operations. My first job was to review their existing Guard Management Software, since there were lots of complaints with the Destiny Software System they were using, and to determine if it wasn't being utilized properly or simply wasn't designed to meet the company's needs. Destiny simply couldn't meet their needs. I compared several other programs and Silvertrac was in the top for consideration. Based on our needs, the Silvertrac functionality and their proposed price, it was an easy decision. Johnny Page worked with us and patiently and extensively answered all our questions and made several on-line workshops available to show us how the system worked. Considering the monthly price, which included 90 days of 1/2 off and a 90 day 100% money back guarantee, we couldn't NOT pick Silvertrac. Their written instructions, on-line video training material and webinars made the implementation of the new system very easy. I was even able to take their Mobile App user manual, insert our company's policies and personalized Issue Types, and create a .pdf that is issued to each officer who downloads the system. Their support team is outstanding. They answer quickly and never make me feel bad even when the problem or question is based on an error I made when setting or using a module. There are blogs and webinars that I constantly refer to other managers in our office. Their company is not just a software company that decided to write a program for the security industry. It is a Security oriented company that enjoys helping other Security companies with their product and lots of diversified support. I especially appreciate the efforts they put in to always trying to make the software better meet the needs of their customers. Our company now inserts several pages of Silvertrac's sales and demo screenshots into our business proposals when presenting a proposal to new clients. I highly recommend any security company look closely at Silvertrac. It just might help you become even more successful!!

Vorteile: The ease of implementation and the ease of use for Communications and field units. The functionality of the software.

Nachteile: Looking forward to more functionality in future releases.