Was ist Silvertrac Software?
Silvertrac ist ein System für das Wachdienstmanagement und die Vorfallsberichterstattung, mit dem Nutzer*innen Kontrollgänge absolvieren, Vorfälle melden, auf Aufgaben reagieren und Kontrollpunkte über einen Live-Monitor prüfen können. Über die mobile App können Nutzer*innen im Außendienst Fotos machen, Audio aufzeichnen und Notizen machen und damit einfach automatisierte Berichte erstellen. Alle diese Informationen stehen in leistungsstarken Berichten zur Verfügung, in denen Daten verfolgt und Trends analysiert werden, die dir und deinen Kund*innen die wichtigen Details liefern, die du zur Verbesserung deiner Betriebsabläufe brauchst.
Wer verwendet Silvertrac Software?
Silvertrac ist für Sicherheitsunternehmen und interne Betriebe, die ihre Abläufe rationalisieren und mit Kommunikation und Verantwortlichkeit in Echtzeit ihren Umsatz steigern wollen.
Wo kann Silvertrac Software bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Trackforce
- Ansässig in San Diego, USA
- 1996 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Australien, Kanada, Vereinigte Staaten
Sprachen
Englisch
Das könnte dich auch interessieren:
D3 SOAR
Guardso
QuickBooks Time
Time Tracker
Über den Anbieter
- Trackforce
- Ansässig in San Diego, USA
- 1996 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Australien, Kanada, Vereinigte Staaten
Sprachen
Englisch
Silvertrac Software – Videos und Bilder
Kosten ähnlicher Produkte wie Silvertrac Software vergleichen
Silvertrac Software Funktionen
Alternativen für Silvertrac Software
Bewertungen über Silvertrac Software
Derick
I have used Silvertrac for nearly a decade and am now currently using it for my own company.
Kommentare: Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.
Vorteile:
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.
Nachteile:
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.
Peter
In Betracht gezogene Alternativen:
Very user friendly.
Kommentare: I an very satisfied as a customer.
Vorteile:
The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.
Nachteile:
I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.
Candie
In Betracht gezogene Alternativen:
Great Program! Could use a little improvement.
Kommentare: Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.
Vorteile:
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.
Nachteile:
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.
Bryan
In Betracht gezogene Alternativen:
You guys are great!
Kommentare: The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.
Vorteile:
You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!
Nachteile:
I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.
Joseph
In Betracht gezogene Alternativen:
The quality of service has diminished...
Kommentare: Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018.
Vorteile:
The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales).
Nachteile:
Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much.
