Wer nutzt diese Software?

BrightGauge is a data platform for the ITSP/MSP industry.

Durchschnittliche Bewertung

30 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • BrightGauge Software
  • http://www.brightgauge.com
  • Gegründet 2011

Über BrightGauge

BrightGauge is a data platform built for MSPs and the business industry, allowing users to generate data-driven dashboards and reports based on unique datasources. BrightGauge also lets users track progress against key performance indicators (KPIs) through its Goals feature. With BrightGauge dashboards, you can view the metrics that matter most to you, all in real-time. Transparency is essential to building long-lasting client relationships and nothing builds trust more than Client Reports.

BrightGauge Funktionen

  • Ad-hoc-Analyse
  • Ad-hoc-Berichte
  • Dashboard
  • Konsolidierung
  • Kostenplanung und Prognosen
  • Prädiktive Analytik
  • Qualitative Analyse
  • Quantitative Analyse
  • Strategische Planung
  • Wertungslisten erstellen
  • Wichtige Leistungsindikatoren (Key Performance Indicators, KPI)
  • Analytics/Reporting
  • Content-Management
  • Custom Dashboards
  • Gefilterte Ansichten
  • OLAP
  • Relationales Display
  • Simulationsmodelle
  • Visuelle Entdeckung

Die hilfreichsten Reviews für BrightGauge

Great platform, but still needs additional features

Bewertet am 1.7.2019
Rob M.
Chief Operating Officer
Computer- & Netzwerksicherheit, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software is great for pulling in data from multiple product sources. It allows you to define gauges, and put those gauges on dashboards or reports. We initially bought it for monthly client reporting, so that we could include data on their reports from multiple sources. However, we quickly found that creating dashboards for different things (service, techs, sales, opportunities) we could reduce internal emails flying around, and help drive staff towards the items that need attention.

Vorteile: Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead we can work the dashboards to "manage towards green". The dashboards have really transformed the way we keep track of everything in our organization.

Nachteile: I would like to see more information available from the different datasources. I would also like to see a greater understanding on the developer's part of the different datasources. Sometimes there are issues they just don't understand (How can a ConnectWise opportunity not have a start date?). I would also like to see better ways for mixing different types of data from the datasource. Sometimes the capabilities of the gauges can feel very rigid, and you might want to look at the data in a different way, but can't. We would love features that allow us to use the data in the way that we wish. For example, I would like to be able to look at ConnectWise activities, filter by type, and then know how long they have been in certain stages. Same thing for tickets, or opportunities. BrightGauge should give us the ability to log, and know know how long an object has been in a particular state. That would be a very powerful feature for us. One other thing that is major annoyance is there is no way to sort reports by the company they were created for. It would be such an easy thing to fix but 1.5 years later and we still can't sort on this column. This means when you are doing overhauls or audits, it's extremely difficult to know which customers have been addressed, and which haven't. Huge pain in the rear, and such an easy fix. Sometimes your PDF reports don't generate for really no reason. That is also annoying.

Game Changer

Bewertet am 20.6.2019
Jeff B.
CEO
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: See the Pros section above. We have been using this for probably almost 5 years now - and keep paying to add more data sources. We currently pull in data from 8 different sources. The software has been a complete game changer for us and visualizing our data. We use it every single day across our entire organization. I cannot imagine running out business without it at this point.

Vorteile: This software let's use see data in ways we almost couldn't even imagine - and certainly could never get otherwise. Makes for very easy access to pulling data out without having to program, etc. Also opens up doors to mashing data from different sources together on a single gauge and dashboards. One of the very best things (and there are many) is the company and their support. Unmatched!

Nachteile: Honestly, I really cannot come up with even a single thing as a con.

Reporting and Metrics

Bewertet am 9.6.2019
Khaled F.
CEO
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run very tight metrics on our service tickets in CWmanage. time to acknowledgement of a ticket through time to resolution. We also perform weekly ticket load as well as use these metrics to award monthly bonuses

Vorteile: The best part of the software is it's compatibility with CW Manage and Automate. We run many reports and metrics for our services and sales team and find the ease of ouse very helpful.

Nachteile: It has become very annoying to see features added and then we have to pay more for them. We have to pay more to simply perform calculations? or to charge us simply to setup a new user? both are a bit ridiculous.

Analytics, Anomalies, and Access

Bewertet am 24.6.2019
Jonathan H.
President
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Support on the product has been stellar. Questions and issues have been handled quickly. The software has been worth every penny spent. The visual insight into our data and applications has allowed each employee to manage their own productivity via customized gauges and dashboards. For most people, the dashboard is the starting point for most work tasks now.

Vorteile: It is very easy to build gauges and a customized dashboard for every employee - every employee at our company has a dashboard with individualized gauges for their job role. We have gauges built to highlight productivity metrics, to identify errors/issues, and to enable faster access to our underlying software applications. Most of our employees use brightgauge every day, and we are in the process of implementing TV's around the office to display company dashboards.

Nachteile: You can add color to data in a gauge, but it is really limited to two different colors. It would be nice to be able to do more. For example, you might want to do red, yellow, and green for error, warning, and good.

Very Good Product with Outstanding Support

Bewertet am 23.5.2019
Verified Reviewer
Centralized Services Manager
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I have been extremely happy with the product. The reporting capability is much better than the built in reporting for the remote management, business management and customer sanctification software that we use. I can't stress enough how impressed that I have been with BrightGauge technical support. I always get a reply within an hour, sometimes much more quickly. For requests that can't be completed by support,I have been sent instructional videos customized to my system showing me exactly how to accomplish what I need.

Vorteile: The product itself has allowed us to monitor many aspects of our business and managed devices better than other products and technical support is among the best that I have ever worked with.

Nachteile: Some more advanced gauges and reports are complex and require a significant learning curve to get exactly how you would like them to appear.

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