MightyCall

Well executed voice product

Kommentare: Switched over to this from another pbx system, could not be more satisfied with how willing to help they are.

Vorteile:

Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step) Great pricing model - Love the fact they have money back guarantee and cancle anytime, that's probably the reason I switched

Nachteile:

Wasn't the most easy thing to set up, but that's okay -Customer support helped me through it!

Great price, some service issues

Vorteile:

Great price for a simple hosted voip solution.

Nachteile:

Some call connection issue (one-way audio) when using the webphone. Experienced a number of SIP phone issues that could not be rectified. MightyCall support advised that it was a router issue; however, this issue was present at only one location while the same router settings were used in four offices.

Seemed Promising But...

Kommentare: On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Vorteile:

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Nachteile:

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Incredible Functionality beyond simple phone calls

Kommentare: Excellent second line facility, which I use to receive sales calls, so it's important to have the ability to record them, make notes about the calls and be able to choose numbers in the territory I am targeting. I'm in the UK selling into the US and MightyCall really does the job. It's been very realiable in the months I've been using it. It's a little more than I'd like to spend, but it does offer more than I need and I'm expecting to grow into the product over time.

Vorteile:

It does so much seamlessly beyond just providing telephone numbers. For example, call recordings, call notes etc. There's a lot I haven't started to use yet but as my business grows I expect.

Nachteile:

It's a bit on the pricey side at entry level, and I think there could be a pared down version with less in the way of buzzers and bells for a lower ticket price

Mighty Call

Kommentare: Very good system. No problems in three plus years.

Vorteile:

Very effective system for the money. Easy to use.

Nachteile:

Can’t play recordings on Mac. Otherwise no complaints