Was ist AireContact?
AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality.
Wer verwendet AireContact?
Organizations that have a contact center consisting of 10 agents or more: telemarketers; eCommerce; offshore, insurance, real-estate, legal, medical, political, customer service, pharmacies, hotels
Wo kann AireContact bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- AireSpring
- 2001 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- AireSpring
- 2001 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Abraham
AireContact Increased our Agent Productivity by 83%
Kommentare:
AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels
of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents.
increased our agent
productivity by
