Wer verwendet innRoad?

innRoad ist ein cloudbasiertes PMS, das auf die Bedürfnisse von Immobilien aller Größen zugeschnitten ist, einschließlich Hotels, Motels, Resorts, Frühstückspensionen, Lodges und Campingplätze. Wird in den Vereinigten Staaten, Kanada und Großbritannien verwendet.

Was ist innRoad?

innRoad ist ein cloudbasiertes Immobilienmanagementsystem, das auf die Bedürfnisse von Gastgewerbeunternehmen aller Größen zugeschnitten ist, einschließlich Hotels, Motels, Resorts, Frühstückspensionen, Lodges und Campingplätze. innRoad bietet Tools, mit denen Nutzer*innen ihr Gastgewerbeunternehmen verwalten können.

innRoad – Details

innRoad

http://www.innroad.com

Gegründet 2000

innRoad – Preisübersicht

innRoad ist verfügbar ab 200,00 $/Monat. innRoad bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für innRoad findest du unten.

Startpreis

200,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

innRoad Funktionen

Hotelsoftware
CRM
Catering
Einzelne Immobilie
Für die Ferienvermietung
GDS-/OTA-Integration
Instandhaltungsmanagement
Integrierte Buchführung
Marketing-Automatisierung
Mehrere Immobilien
Mitarbeitermanagement
Online-Buchung
Treueprogramm
Verkaufspunkt POS
Verlängerter Aufenthalt
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

innRoad – Nutzerbewertungen

Zeigt 5 von 171 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.6/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.4/5
Carla B.
Sales Manager
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.12.2017

"Customer Service Is The BEST!!!"

Kommentare: It was an easy transition from our previous pms. Customer support is excellent.

Vorteile: The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Nachteile: We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

  • Quelle des Nutzers 
  • Bewertet am 6.12.2017
Samantha S.
General Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 27.1.2017

"Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment"

Kommentare: Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply.
The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it.
I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate.
You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card.
I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates.
Just do it...it's worth it. The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.

Vorteile: Very easy to use, very easy to set up.
Credit card set up is a breeze, we did switch credit card processors.
Booking Engine came together beautifully, we put both Inns together.
The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy.
If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.

Nachteile: My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained.
The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration.
A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance.
The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 27.1.2017
Michael P.
Office Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 19.10.2016

"Saves Time and Money"

Kommentare: Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era. After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning. Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective.

Vorteile: Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot. It has a question mark in the upper right that allows you to search for tips and read up on the features. The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate. Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports.

Nachteile: There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests. The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software. Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 19.10.2016
Court Z.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 15.2.2017

"Constant problems.."

Kommentare: Where do I begin?... Terribly slow. I spend more time in my office watching the hourglass spin every time I make a change or update than anything else. Tons of time wasted here on a daily basis.... I've had constant problems with inroad pushing the correct availability thru to expedia.com, etc. This caused me tons of money and reservations as anyone shopping on expedia to stay with me got a 'no availability' message. however, I was told and thought this was fixed - but the same problem is back as of about a week ago. I'm losing business because of this. I informed customer support of this last week and was told it would be a high priority problem to fix - a week later and still no solution... The software is full of glitches. Innroad rolled out a new version of the software a couple of months ago - ever since then - constant problems (strange error messages, screen lockup, I can't even log in sometimes)... I don't know how many times I've called customer service about an issue or glitch - they tell me just log out and log back in to fix it - sometimes this works, sometimes it doesn't...... The availability and nightly minimum stay rules and requirements are extremely labor intensive and time consuming to input. If you are like me and have more than one rate season, along with more than one minimum stay requirement, with more than one room type, be prepared to spend days and days and days inputting all the info. then, if you want to change the minimum night stay of one particular room on an as-needed basis for a particular night - you can't. Unless, of course, you create THREE new rate seasons for that one particular unit, with a whole new set of rules, not to mention you will have to edit your current rate season so it doesn't include that one unit you are trying to adjust. Sound confusing enough? Customer support says they are aware of this issue and might have a new version by the spring sometime to solve it.. I call customer service 2-3 times per day on average - so much that they probably all know me just by my voice.... Let's say you want to block availability for all of your units for 15 days. You have to go into a screen and manually check each individual night for each unit with a checkmark. I have 14 units which means I have to manually make 210 checkmarks!! And if I want to make the same block to Expedia users, I have to make the same 210 individual checkmarks on the Expedia blockoff page. Really? Just today, I realized that the tax calculation is wrong for an upcoming reservation in March. It's wrong only on this one reservation - and only Innroad can change the tax... When I call customer service, I will get the on-hold music for 15 minutes +/- before they pick up.. Extremely rarely do they pick up within a minute or two.

Vorteile: Customer service (when they finally pick up the phone) is very nice and very professional. They usually seem as frustrated as me about many of these issues and seem to realize that their software is complicated, and full of bugs and inconveniences.. It is very convenient and efficient, however, that they will usually do a screen-share to see the problem directly and first hand.

Nachteile: See my review

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 15.2.2017
James F.
Owner
Gastgewerbe
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4.5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4.5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 31.5.2016

"Very good. I highly recommend this software."

Vorteile: After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal, but the customization available is great. Customer support and training has been really good, as well, leaving me in no doubt that the vendor actually does care about their customers. Even on a holiday, you can get live help on the phone quickly. The channel management features got us quickly online with major OTAs so we could get loads more exposure than traditional advertising would for the same cost. Already we are up 73% in sales over the same time period in the previous year! Of course, your mileage may vary. The pricing is also very competitive. I would not say it is the lowest I found, but based on every point I compared among systems, the system returns good value for the cost.

Nachteile: We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.

Antwort des Softwareanbieters

von Ali an 23.6.2016

James, thank you so much for the kind words! We’re so happy to hear innRoad is working so well for you and you’re up in sales after listing on OTAs. Keep up the amazing work!

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 31.5.2016