innRoad

innRoad

von innRoad

Wer nutzt diese Software?

innRoad ist ein cloudbasiertes PMS, das auf die Bedürfnisse von Immobilien aller Größen zugeschnitten ist, einschließlich Hotels, Motels, Resorts, Frühstückspensionen, Lodges und Campingplätze. Wird in den Vereinigten Staaten, Kanada und Großbritannien verwendet.

Durchschnittliche Bewertung

171 Bewertungen
  • Gesamt 4.5/5
  • Benutzerfreundlichkeit 4.4/5
  • Kundenservice 4.6/5
  • Funktionen 4.4/5
  • Preis-Leistungs-Verhältnis 4.4/5

Produktinformationen

  • Startpreis 200,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • innRoad
  • http://www.innroad.com
  • Gegründet 2000

Über innRoad

innRoad ist ein cloudbasiertes Immobilienmanagementsystem, das auf die Bedürfnisse von Gastgewerbeunternehmen aller Größen zugeschnitten ist, einschließlich Hotels, Motels, Resorts, Frühstückspensionen, Lodges und Campingplätze. innRoad bietet Tools, mit denen Nutzer*innen ihr Gastgewerbeunternehmen verwalten können.

innRoad Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • For Vacation Rentals
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für innRoad

Customer Service Is The BEST!!!

Bewertet am 6.12.2017
Carla B.
Sales Manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It was an easy transition from our previous pms. Customer support is excellent.

Vorteile: The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Nachteile: We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment

Bewertet am 27.1.2017
Samantha S.
General Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply.
The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it.
I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate.
You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card.
I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates.
Just do it...it's worth it. The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.

Vorteile: Very easy to use, very easy to set up.
Credit card set up is a breeze, we did switch credit card processors.
Booking Engine came together beautifully, we put both Inns together.
The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy.
If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.

Nachteile: My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained.
The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration.
A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance.
The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.

Easy to Use, Updated Regularly

Bewertet am 20.11.2019
Samuel Y.
Hotel Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been using innRoad for about two years as administrator and daily user, and it's almost effortless compared to our previous booking engine. The staff is always happy to assist and check in on us regularly to make sure that the software is meeting our needs and to inform us of new features.

Vorteile: Easy to use interface, very intuitive tape chart for current reservations.

Nachteile: Some features are difficult to find on your own, but their customer service is excellent.

Very user friendly, great customer service

Bewertet am 20.10.2019
Sidney F.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: InnRoad has been wonderful to work with. The customer service is excellent. Customer service is always available with little or no wait for help and every time we need help our issues were solved with one phone call.

Vorteile: The ease of train people to use the motel booking software.

Nachteile: Probably the discounting and putting sale prices on the system could use a little improvement but it still works well.

Constant problems..

Bewertet am 15.2.2017
Court Z.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
1/5
Gesamt
2/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Where do I begin?... Terribly slow. I spend more time in my office watching the hourglass spin every time I make a change or update than anything else. Tons of time wasted here on a daily basis.... I've had constant problems with inroad pushing the correct availability thru to expedia.com, etc. This caused me tons of money and reservations as anyone shopping on expedia to stay with me got a 'no availability' message. however, I was told and thought this was fixed - but the same problem is back as of about a week ago. I'm losing business because of this. I informed customer support of this last week and was told it would be a high priority problem to fix - a week later and still no solution... The software is full of glitches. Innroad rolled out a new version of the software a couple of months ago - ever since then - constant problems (strange error messages, screen lockup, I can't even log in sometimes)... I don't know how many times I've called customer service about an issue or glitch - they tell me just log out and log back in to fix it - sometimes this works, sometimes it doesn't...... The availability and nightly minimum stay rules and requirements are extremely labor intensive and time consuming to input. If you are like me and have more than one rate season, along with more than one minimum stay requirement, with more than one room type, be prepared to spend days and days and days inputting all the info. then, if you want to change the minimum night stay of one particular room on an as-needed basis for a particular night - you can't. Unless, of course, you create THREE new rate seasons for that one particular unit, with a whole new set of rules, not to mention you will have to edit your current rate season so it doesn't include that one unit you are trying to adjust. Sound confusing enough? Customer support says they are aware of this issue and might have a new version by the spring sometime to solve it.. I call customer service 2-3 times per day on average - so much that they probably all know me just by my voice.... Let's say you want to block availability for all of your units for 15 days. You have to go into a screen and manually check each individual night for each unit with a checkmark. I have 14 units which means I have to manually make 210 checkmarks!! And if I want to make the same block to Expedia users, I have to make the same 210 individual checkmarks on the Expedia blockoff page. Really? Just today, I realized that the tax calculation is wrong for an upcoming reservation in March. It's wrong only on this one reservation - and only Innroad can change the tax... When I call customer service, I will get the on-hold music for 15 minutes +/- before they pick up.. Extremely rarely do they pick up within a minute or two.

Vorteile: Customer service (when they finally pick up the phone) is very nice and very professional. They usually seem as frustrated as me about many of these issues and seem to realize that their software is complicated, and full of bugs and inconveniences.. It is very convenient and efficient, however, that they will usually do a screen-share to see the problem directly and first hand.

Nachteile: See my review

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