Was ist innRoad?

innRoad ist ein SaaS-PMS (Software-as-a-Service), das speziell auf die Bedürfnisse von Gastgewerbeunternehmen aller Größen zugeschnitten ist.

Die Lösung bietet unabhängigen Immobilien einen Verfügbarkeitskalender, eine Buchungsmaschine und eine OTA-Anbindung (Online Reisebüro). Nutzer können Gruppenbuchungen verwalten, Rateninventar und anpassbare Berichte auf derselben Plattform verwalten.

innRoad ist standortübergreifend, von jedem Gerät oder Standort aus zugänglich und PCI-konform (Payment Card Industry).

Wer verwendet innRoad?

innRoad ist ein cloudbasiertes PMS, das auf die Bedürfnisse von Immobilien aller Größen zugeschnitten ist, einschließlich Hotels, Motels, Resorts, Frühstückspensionen, Lodges und Campingplätze. Wird in den Vereinigten Staaten, Kanada und Großbritannien verwendet.

innRoad – Details

innRoad

2000 gegründet

innRoad Kosten

Startpreis:

150,00 $/Monat
  • Ja, kostenloser Test verfügbar
  • Keine Gratisversion

innRoad bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von innRoad ist ab 150,00 $/Monat verfügbar.

innRoad – Details

innRoad

2000 gegründet

innRoad – Videos und Bilder

Videos zu innRoad
innRoad Software - 1 - Vorschau
innRoad Software - 2 - Vorschau
innRoad Software - 3 - Vorschau
innRoad Software - 4 - Vorschau

innRoad – Bereitstellung und Support

Kundenbetreuung

  • E-Mail/Helpdesk
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Einsatz

  • Cloud, SaaS, webbasiert
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (mobil)
  • iPhone (mobil)
  • iPad (mobil)

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

Funktionen von innRoad

  • API
  • Abrechnungssatz-Management
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Vorlagen
  • Arbeitsauftragsverwaltung
  • Aufgabenmanagement
  • Berichterstattung und Statistik
  • Bewertungen
  • Buchhaltung
  • Daten-Import / -Export
  • Datensynchronisation
  • Drittanbieter-Integration
  • E-Mail-Management
  • E-Mail-Vorlagen
  • Echtzeit-Benachrichtigungen
  • Eigentümer-Aussagen
  • Elektronische Zahlungen
  • Erinnerungen
  • Für die Ferienvermietung
  • Gasterlebnis-Management
  • Gästekommunikation
  • Haushaltungsmanagement
  • Inventarverwaltung
  • Kalenderverwaltung
  • Kanalmanagement
  • Kontaktmanagement
  • Kreditkartenbearbeitung
  • Kreditkartenmanagement
  • Kundendatenbank
  • Leadmanagement
  • Lieferanten-Management
  • Marketing-Automatisierung
  • Mehrere Währungen
  • Multichannel-Management
  • Online-Buchung
  • Preis- / Margen-Management
  • Provisionsmanagement
  • Rabattmanagement
  • Rechnungsmanagement
  • Reservierung-Management
  • Reservierungs-Management
  • Verfügbarkeit-Management
  • Vorlagen-Management
  • Webseitenintegration
  • Website-Management
  • WordPress-Integration
  • Zahlungsabwicklung
  • Zimmerbuchung

Siehe die vollständige Fewo Software (Ferienwohnungsverwaltung) Liste

  • API
  • Abrechnung & Rechnungsstellung
  • Abrechnungssatz-Management
  • Aktivitäts-Dashboard
  • Angebotsmanagement
  • Anpassbare Vorlagen
  • Benutzer-Management
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Catering-Management
  • Daten-Import / -Export
  • Datensynchronisation
  • Drittanbieter-Integration
  • Einzelne Immobilie
  • Elektronische Zahlungen
  • Ertragsmanagement
  • Front Desk Management
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Gasterlebnis-Management
  • Haushaltungsmanagement
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Inventarverwaltung
  • Kalenderverwaltung
  • Kanalmanagement
  • Kreditkartenbearbeitung
  • Kundendatenbank
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mehrere Standorte
  • Mehrere Währungen
  • Mitarbeitermanagement
  • Multichannel-Management
  • Online-Buchung
  • Preis- / Margen-Management
  • Rabattmanagement
  • Raten-Management
  • Rechnungsmanagement
  • Reservierung-Management
  • Reservierungs-Management
  • Review Management
  • Spa-/Aktivitätsmanagement
  • Treueprogramm
  • Verfügbarkeit-Management
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Wartungsplanung
  • Zimmerbuchung

Siehe die vollständige Hotelsoftware Liste

  • API
  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Anpassbare Vorlagen
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bewertungen
  • CRM
  • Drittanbieter-Integration
  • Drittpartei-Buchung
  • E-Mail-Vorlagen
  • Echtzeit-Aktualisierungen
  • Elektronische Zahlungen
  • Erinnerungen
  • Eventplanung
  • Gruppenreservierungen
  • Inventarverwaltung
  • Kalender-/Erinnerungssystem
  • Kalender-Synchronisierung
  • Kalenderverwaltung
  • Kanalmanagement
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundenhistorie
  • Kundenspezifisches Branding
  • Mehrere Standorte
  • Mehrsprachig
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Buchung
  • Preis- / Margen-Management
  • Rabattmanagement
  • Raten-Management
  • Rechnungsmanagement
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Reservierungs-Management
  • SMS-Nachrichtenversand
  • Social-Media-Integration
  • Terminverwaltung
  • Verfügbarkeit-Management
  • Webseitenintegration
  • Zahlungsabwicklung
  • Zimmerbuchung
  • Zugriffskontrollen / Berechtigungen

Siehe die vollständige Reservierungssoftware Liste

Alternativen für innRoad

Mehr Alternativen zu innRoad

Erfahrungen mit innRoad

Alle 198 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,4
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Bewertung

5
128
4
54
3
10
2
1
1
5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Carla B.
Carla B.
Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customer Service Is The BEST!!!

5 vor 4 Jahren

Kommentare: It was an easy transition from our previous pms. Customer support is excellent.

Vorteile:

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Nachteile:

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Baris G.
Hotel Manager in Spanien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Once great PM solution with a great customer service

5 letztes Jahr

Kommentare: InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Vorteile:

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Nachteile:

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

In Betracht gezogene Alternativen: HotelRunner und Cloudbeds

Warum innRoad gewählt wurde: Customer service of the RMS Cloud was slow to respond and their number of OTA integrations were lower then Innroad that's why we switched to Innroad. Additionally multi language and multi currency support of Innroad was better which was influencial in our decision to make the switch.

Zuvor genutzte Software: RMS Cloud

Gründe für den Wechsel zu innRoad: Of these alternatives innroad was the best one in terms of customer service and it was one with the highest number of integrations.

Kelly C.
Owner in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

inroad software review

3 vor 5 Jahren

Kommentare: Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Vorteile:

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Nachteile:

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room". Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Tammy W.
Owner in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Love this Product!

5 letztes Jahr

Kommentare: Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Vorteile:

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Nachteile:

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Laura D.
Owner/Manager in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

I am very happy with my choice

5 vor 11 Monaten

Kommentare: I could not be happier. I am very glad I chose innRoad.

Vorteile:

I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad!

Nachteile:

Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn.

In Betracht gezogene Alternativen: Cloudbeds

Warum innRoad gewählt wurde: Customer service was by email or a messaging service on the site. Very cumbersome and not in the moment. When you have a problem, you need help now! Also, they were not able to support the credit card system I wanted to use.

Zuvor genutzte Software: Frontdesk Anywhere

Gründe für den Wechsel zu innRoad: Ultimately it came down to price.