ServiceNow Facility Management

ServiceNow Facility Management

von ServiceNow

Wer nutzt diese Software?

Designed for all enterprises, it is a cloud-based facility management software that helps improve resource utilization to reduce operational expenses and prioritize services as per companies.

Durchschnittliche Bewertung

77 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4.1/5
  • Kundenservice 4.1/5
  • Funktionen 4.3/5
  • Preis-Leistungs-Verhältnis 3.9/5

Produktinformationen

  • Preisinformationen Contact ServiceNow for pricing details.
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web

Angaben zum Hersteller

  • ServiceNow
  • http://www.servicenow.com
  • Gegründet 2003

Über ServiceNow Facility Management

Software that generates alerts and incidents based on IT events. Helps you to understand the impact of these events on your business.

ServiceNow Facility Management Funktionen

  • Anlagegegenstand-Management
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Besuchermanagement
  • Für Schulen
  • Geräte-Management
  • Gewerbliche Immobilien
  • Inspektions-Management
  • Kreditplanung
  • Lieferanten-Management
  • Raumverwaltung
  • Störfallmanagement
  • Vorbeugende Wartung
  • Wohnimmobilien
  • Zimmer-Planung

Die hilfreichsten Reviews für ServiceNow Facility Management

Top Dog among Service Management Suites

Bewertet am 6.7.2017
Ewan H.
Sr. Manager, IT Services
Unternehmensberatung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back. ServiceNow can really help on any ITIL initiatives and centralization of services. The unique focus of ServiceNow beyond just IT, is where its strengths lie. Most Service Management suites do ITIL for IT. ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR). Really built for Mid to Large Businesses.

Vorteile: ITIL based
Service Portal (Self Service Portal for quick searches spanning instance or specific areas)
Knowledge Base (despite that not being checked in the available features)
Full Service Management solution for the ENTIRE organization
Strong Workflow engine
Visible Table structures for clean data flows
Extremely customizable (Forms, Fields, Tables, Applications, Portal, Workflow, Knowledge Base, etc...)
Best in the business system architecture (fully redundant instances)
HI Administration portal and ServiceNow support are top notch
Service Now community is extremely active
Docs site (formerly wiki) well updated and complete.
Great organization and User groups
You get a cake upon launch!
Extensive Integration capabilities

Nachteile: Cost
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more
Email rules are more complex than they need to be (some of this can be mitigated by free add-ons like Postmaster)
Configuration can sometimes be limited and requires some Javascript to get past basics
Mid Servers for integrations can be more work to maintain than desired

Great for assigning jobs and direct communication; dense UI missing common features

Bewertet am 11.11.2018
Brian C.
Sr. Health data analyst
Medizinische Praxis, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall this is a fantastic product. It frees up developer resources by taking on administrative and organization responsibilities, connects end users with developers through a consistent interface with straightforward prompts that reduce communication errors and adhere to policies and prevents logjams and delays by implementing a normalizing the request and delivery process so task can be consistently assigned to the appropriate person based on workload, importance, resource needs, etc. The UI issues are irritating, but they do not reduce performance significantly, and they do not impede the product's superior performance with regards to the intended results.

Vorteile: All users work in the same interface, creating a pretty seamless pipeline between end users and departments that identify a need and the department and content manager responsible for the requestors need. ServiceNow handles most of the administrative duties, documentation, and organization for tasks/projects from step-by-step request submission, to manager approval, to task creation and delivery, ensuring timely communication and adherence to procedure, while freeing up development time.

Nachteile: Although the User Interface is straightforward for most tasks and consistent among all users, there are many rudimentary features that are either buggy or absent. For example, when a task is submitted, both a "request" and a "task" are assigned. They are identical and both must be filled out to close the job, but they do not interact with each other and one can be closed and the other open in the system. Similarly, there are no steps between completing and closing a task, but submitting a task as complete does nothing but refresh the page and change the "complete" option to "close." It doesn't not even populate the completion time.

ServiceNow is better than Remedy and HPSM

Bewertet am 26.6.2018
Verifizierter Rezensent
Principal Solutions Architect
Staatsverwaltung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I have been avid ITIL practitioner and have been using various products in various companies of my job experience. ServiceNow supports ITIL processes completely and most efficiently where there are minor drawbacks. The level of compromise required to enable processes efficiently is less as compared to Remedy and HPSM. Service Now has harnessed the power of virtual assistants which is yet being explored by other companies. The ease of set-up and manageability makes configuration of ServiceNow a cake-walk.

Nachteile: If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process. Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects. integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

Great use for portfolio management

Bewertet am 19.11.2019
Libby M.
It anaylst
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have worked with the tool in portfolio and release management specs.

Vorteile: Great tool for portfolio management. Give all roles a place to see progress of a project and transparent to business.

Nachteile: Tool isn’t great for release management. Approvals and and requirements do not fit agile methodology and isn’t easily removed

ServiceNOW does not live up to the promises it makes

Bewertet am 19.6.2018
Mitch M.
Senior Manager
Buchhaltung, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
2/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: my department has been using Service Now for almost a year and I have to say it is without a doubt the worst implementation I have ever been through. We were told that SN was "revolutionary" and "World Class". One year later here is a small list of the problems we still have - unreliable and untrustworthy reporting
- we have yet to be told the advantages of using catalog request vs Incidents
- unwieldy interface that adds significant time to customer service
- unable to create meaningful dashboards

Vorteile: -in app email capability with notification of response
- allows cut and paste
- Knowledge system is easy to access and edit

Nachteile: - no product support to company I work for
- no SME's that can be contacted
- no ability to have email quick parts
- Search function is slow and and inefficient
- changes to service catalog take way too long

Lies weitere Bewertungen