ResMan

Easy, convenient

Vorteile:

I love that I can get an easy overview of my entire portfolio. The dashboard is useful, the reports are great and the software is very intuitive. There is an easy flow between products and everything is included in the monthly price.

Nachteile:

I would like better reporting for excluded units

ResMan

Vorteile:

Love the thorough reporting Payment processing is easier than ever Support is always very responsive with appropriate timing

Nachteile:

The onboarding process was undesirable.. we had to basically manually onboard ourselves after the transfer, with most of our questions going unanswered. Our rep, [sensitive content hidden], couldn't really answer anything and would just point us to the knowledge center every time, even though we had exhausted that option already. She would then just put in a support ticket, which was nothing we couldn't do ourselves. Maybe just a more hands on rep for onboarding clients would be helpful!! Other than that, I love the software and am happy with the reports, and accounting abilities.

Great Software for Smaller Buildings

Kommentare: Overall, Resman offers a comprehensive solution that works well, but it could be even better with a bit more flexibility for bigger operations.

Vorteile:

Resman is a solid property management software, especially well-suited for smaller buildings. The platform is user-friendly, making it easy to navigate and manage day-to-day operations. I appreciate the range of features, from tenant management to accounting, which are all very accessible and intuitive.

Nachteile:

for bigger buildings, some features feel a bit more robust than necessary. While it's great to have these tools at your disposal, there could be more customization options to scale down certain functionalities for less complex properties.

Resman has a long way to go before it is a good system.

Vorteile:

At this point, I don't find much of resman to be functional other than rental payments.

Nachteile:

I moved for the affordable features and none of them are working as planned. I run a section 8 property and I wanted a better setup than my other software, which is outdated. For some reason, it appears that I am the first affordable customer, as I run into endless bugs and issues that clearly should have been fixed previously. The software is calculating inappropriate tenant rent and nobody at support can tell me why. My old software has no problem with this calculation. Resman can't get it correct. One of my certifications was not accepted because the default income codes in Resman are incorrect. Nobody including support can figure out the correct TRACS income codes. This is something onboarding completed missed. When an applicant applies to a unit, they are locked into that unit and can't be moved because while they are only an applicant and haven't moved in, Resman thought it was a good idea from a compliance standpoint to keep you from moving the unit. This is insane. You need to be able to move someone freely between units. Resman uses DocuSign for signing documents, which is great. However, the default DocuSign signature fields were in the wrong place on my certification. How is this the default template? This should have been working from day 1! The template letters, which the sales team used as a way to get me interested in the product all have typos and other errors in them. You can't just use what is in the system. The UI is not modern. It does not rescale on different size monitors, making a large screen monitor pointless. There is no mobile app for landlords and management. This is 2023, every software should have a mobile app. This software does not work well on a mobile browser, as it doesn't change to a mobile layout. I have been on this software not even a month and I wish I never switched. It takes 99% of my day and all I do is fix errors, find problems, and send them to support, who is unable to provide answers or fix anything.

Biggest Fan

Kommentare: From my Rep on day 1 to the current state of my portfolio my overall experience has been great.

Vorteile:

Having been in the industry for 25 yrs and worked on various Property Management Software solutions, I am forever a lover of all things ResMan!

Nachteile:

I would like to see an app for users. Signing in can be a hassle.