--- description: Detaillierte Informationen über Giva zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giva Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Giva](/software/135094/giva-customer-service) # Giva Canonical: https://www.capterra.com.de/software/135094/giva-customer-service Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135094/giva-customer-service?page=2) > Intuitiv und einfach zu bedienen. Bereitstellung innerhalb weniger Tage, Schulung innerhalb einer Stunde. Robuste, schnelle und mühelose Berichterstattung für eine bessere Entscheidungsfindung. Messe schnell Teamproduktivität, Reaktionsfähigkeit und Kundenzufriedenheit. Hochgradig anpassbar ohne Programmierung oder Beratung. Alle Module sind mit umfassenden Funktionen in einem einfachen Produktpaket enthalten, das ideal für 3 bis 25 Agents geeignet ist. Ab 29 $ pro Agent und Monat. > > Bewertung: **4.9/5** von 57 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Giva? Von Start-ups bis hin zu großen Unternehmen – die Kundschaft vertraut Giva hinsichtlich ihrer Kundenbetreuung- und Helpdesk-Anforderungen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 57 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Giva - **Region**: Sunnyvale, California, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: 69,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Baskisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Galicisch, Griechisch, Hebräisch, Hindi, Indonesisch, Irisch, Isländisch, Italienisch, Japanisch, Kasachisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 207 weitere ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Dashboard - Datensicherheit - Feedback-Management - Genehmigungs-Workflow - Inbox-Management - Konversationsanalysen - Kundendatenbank - Kundenspezifisches Branding - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Planung ändern - Priorisierung - Rich-Text-Bearbeiter - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Task Automation - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Änderungsverfolgung - Überprüfung von Vorfällen ## Integrationen (4 insgesamt) - Azure AI services - Azure Active Directory External Identities - LDAP Manager - Single Sign-On ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) - [Change-Management-Software](https://www.capterra.com.de/directory/30958/change-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1757 reviews) 2. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3411 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1719 reviews) ## Nutzerbewertungen ### "user frinedly platform for your measurement" — 5.0/5 > **Zura** | *27. Juni 2021* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: it benefits real focusing in measurement that allows us to make our daily work time easy an attract a lot of satisfied customers > > **Nachteile**: before using Giva honestly, I thought how difficult it was to do excellent work > > overall it's perfect for all kind of companies large and small . ease of use cloud based platform ----- ### "Replaced BMC Track-It\! & Increased Customer Satisfaction 50% with Giva" — 5.0/5 > **Jay** | *15. Juli 2022* | Anwaltskanzlei | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Overall, I rate Giva an eight or nine on a scale of 1 to 10. They are an exceptional company\! I work at a large law firm and manage the library/knowledge management department. We receive a steady flow of requests to do research. We’ve been using Giva for two years in three other departments as well: Information Technology, Facilities, and eDiscovery. Our IT Director did the research and selected Giva. The IT help desk team was busy, so I did the initial set-up for the 3 different service desks. It was very easy to get up and running. I've been through other software deployments, and they have been very painful. I love Giva’s step-by-step administration. We could start with the basic features and then do customizations as needed. The interface is very friendly and simple to use. I've never experienced an easier application to deploy. Giva people were also there anytime we needed assistance. We did LDAP and SSO integrations and they went smoothly. > > **Nachteile**: There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month. > > The help desk team has been able to identify where additional end user training is required and they’re able to work through help desk tickets much more quickly. Previously, they were using BMC Track-It\! and Giva is an enormous improvement in so many ways. With Giva, it is easier to create and track tickets, focus on VIPs, and automate workflows. They love Giva\! It's very simple and easy to use. I don't think I can say that enough. In my department, using Giva, we have increased customer satisfaction by 50% because nothing is getting missed. We can respond faster and none of the requests ever fall through the cracks. My productivity has increased about 30%, because of the dashboard where I can see everything in one place and delegate tasks quickly. Giva helps us prioritize requests, and we can easily manage tasks that have to be done immediately and others that are long term projects. Giva tech support has been exceptional. The turnaround times are very fast. The SLA says 2 or 3 days, but they often answer my question within hours, so I am very happy about that. ----- ### "IT/Ecomm Management" — 4.0/5 > **Verifizierter Rezensent** | *25. April 2019* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns. > > **Nachteile**: I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to. > > Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster. ----- ### "Giva Took Top Prize Over ZenDesk, Zoho Desk, FreshDesk and Sysaid. Easy to Use & Excellent Reports." — 5.0/5 > **Federico** | *15. Juni 2022* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I am the head of IT \& ISEC at a company that develops, constructs, owns, and manages a portfolio of industrial, office and retail real estate property throughout the country of Mexico. Our portfolio consists of 236 industrial and 17 retail properties located in 20 cities in Mexico with approximately 3.2 million square meters of leasable area. We are a publicly traded company. Using Giva IT ticketing system, we have achieved outstanding business results. We now resolve our IT help tickets 60% to 70% faster because it’s easy to use and provides tools to help speed resolution. We now meet our service level agreements (SLAs) 95% of the time, but before Giva only 70% of the time. The Dashboards provide a real broad scope of what is happening with each ticket. We can quickly speak with department directors to get the proper people involved. My team’s productivity has also increased by approximately 50%. Giva helped us eliminate a lot of manual processes and gave us excellent tools and features to automate. We have been populating the knowledge base as we go to leverage solutions. The custom forms associated with each category helps us capture additional specific information for each request. > > **Nachteile**: My team does not have any feedback or complaints. > > Because it is so intuitive, the self-help portal is used about 80% of the time to open issues and emails are sent approximately 20%. By integrating with Giva’s Single Sign On (SSO) function, our end users do not need username and password to login, so it's easy for them to quickly access. We have increased our customer satisfaction rating to 4.5 out of 5 from 2.0 out of 5 so that is over a 100% increase in customer satisfaction which is an amazing accomplishment. We used to have so many end user complaints, but now with Giva we are delivering exceptional customer satisfaction. The senior executive committee has seen the turn around and they're very pleased. The reporting analytics allows us to easily measure our respond and resolve times (i.e. SLA performance) as well as so many other key metrics. I only spend 1 hour or less each month to do all my report analytics for management, but with other products it use to take me about 4 hours. Now, I also have higher quality information. This is a tremendous savings and really helps increase my productivity. ----- ### "GIVA is GREAT\!" — 5.0/5 > **Verifizierter Rezensent** | *8. Dezember 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What stands out most with GIVA is the centralized location that all request come through, that we can quickly route to the various departments and track their performance and turn-around-times. > > **Nachteile**: There really are no dislikes when it comes to GIVA\! There are monthly updates on new features and our account rep is always available if needed. > > GIVA is a useful tool that enables request tracking, reporting, and efficient process flow across our large organization (5K plus employees). ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135094/giva-customer-service?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/135094/giva-customer-service) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Strukturierte Daten