Was ist Giva?

Intuitiv und einfach zu bedienen. Bereitstellung innerhalb weniger Tage, Schulung innerhalb einer Stunde. Robuste, schnelle und mühelose Berichterstattung für eine bessere Entscheidungsfindung. Messe schnell Teamproduktivität, Reaktionsfähigkeit und Kundenzufriedenheit. Hochgradig anpassbar ohne Programmierung oder Beratung. Alle Module sind mit umfassenden Funktionen in einem einfachen Produktpaket enthalten, das ideal für 3 bis 25 Agents geeignet ist. Ab 29 $ pro Agent und Monat.

Wer verwendet Giva?

Von Start-ups bis hin zu großen Unternehmen – die Kundschaft vertraut Giva hinsichtlich ihrer Kundenbetreuung- und Helpdesk-Anforderungen.

Wo kann Giva bereitgestellt werden?

Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • Giva
  • Ansässig in Sunnyvale, California, USA
  • 1999 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich

Sprachen

Englisch

Über den Anbieter

  • Giva
  • Ansässig in Sunnyvale, California, USA
  • 1999 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich

Sprachen

Englisch

Giva – Videos und Bilder

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Kosten ähnlicher Produkte wie Giva vergleichen

29,00 $/Monat
Kostenlose Version
Gratis Testen
19,00 $/Monat
Kostenlose Version
Gratis Testen
18,00 $/Monat
Kostenlose Version
Gratis Testen
1.000,00 $
Kostenlose Version
Gratis Testen

Giva Funktionen

  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Aufgabenmanagement
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Call-Center-Management
  • Dashboard
  • Drittanbieter-Integration
  • E-Mail-Management
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Live-Chat
  • Makros/Antwortvorlagen
  • Multi-Channel-Kommunikation
  • Priorisierung
  • Self-Service Portal
  • Service Level Agreement (SLA) Management
  • Störfallmanagement
  • Supportticket-Management
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Werkzeuge zur Zusammenarbeit
  • Widgets
  • Wissensbasis-Management
  • Workflow-Konfiguration
  • Workflow-Management
  • Überprüfung von Vorfällen

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EcholoN, die Service Management Software Suite, stellt eine umfassende ösung für Service, Support und Kundenbetreuung dar. Erfahre mehr über EcholoN
Mit Issuetrak kannst du Tickets und Anfragen von Anfang bis Ende verwalten. Flexibel, anpassbar und einfach zu bedienen. In der Cloud oder vor Ort.
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IT-Service-Management-Anwendung, speziell für multinationale Unternehmen und Dienstleister.
Leistungsstarke webbasierte Verwaltungssoftware für IT-Dienste, die Unternehmen bei der Modernisierung des ITSM hilft, um eine außergewöhnliche Serviceleistung zu erbringen.
Die nächste Generation eines PSA-Tools. Komplettes professionelles Services Automation-Paket für Software- und Service-Unternehmen.
Die BOSS Solutions Suite ist eine vollständig integrierte ITSM-Lösung, die sowohl in der Cloud als auch On-Premise verfügbar ist.
Alloy Navigator ist eine praxisorientierte Lösung, die für praxisorientierte Kunden entwickelt wurde und von praxisorientierten IT-Leuten wie dir entwickelt wird.
Die moderne Helpdesk-Plattform für jede Art von Organisation. Hosted Cloud oder installierbare Vor-Ort-Version für das Self-Hosting.
HaloITSM vereint alles, was du für den IT-Support benötigst, in einer zentralen Lösung. Erfahre mehr über HaloITSM
Umfassendes Helpdesk-Problem-Tracking für IT-Anwender und Kunden-Support. Erfahre mehr über VIZOR IT Asset Management

Bewertungen über Giva

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
4,9
Kundenservice
4,8
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
89%
4
11%
Federico
Head of IT & ISEC in Mexiko
Immobilien, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Giva Took Top Prize Over ZenDesk, Zoho Desk, FreshDesk and Sysaid. Easy to Use & Excellent Reports.

5,0 vor 2 Monaten Neu

Kommentare: Because it is so intuitive, the self-help portal is used about 80% of the time to open issues and emails are sent approximately 20%. By integrating with Giva’s Single Sign On (SSO) function, our end users do not need username and password to login, so it's easy for them to quickly access. We have increased our customer satisfaction rating to 4.5 out of 5 from 2.0 out of 5 so that is over a 100% increase in customer satisfaction which is an amazing accomplishment. We used to have so many end user complaints, but now with Giva we are delivering exceptional customer satisfaction. The senior executive committee has seen the turn around and they're very pleased. The reporting analytics allows us to easily measure our respond and resolve times (i.e. SLA performance) as well as so many other key metrics. I only spend 1 hour or less each month to do all my report analytics for management, but with other products it use to take me about 4 hours. Now, I also have higher quality information. This is a tremendous savings and really helps increase my productivity.

Vorteile:

I am the head of IT & ISEC at a company that develops, constructs, owns, and manages a portfolio of industrial, office and retail real estate property throughout the country of Mexico. Our portfolio consists of 236 industrial and 17 retail properties located in 20 cities in Mexico with approximately 3.2 million square meters of leasable area. We are a publicly traded company. Using Giva IT ticketing system, we have achieved outstanding business results. We now resolve our IT help tickets 60% to 70% faster because it’s easy to use and provides tools to help speed resolution. We now meet our service level agreements (SLAs) 95% of the time, but before Giva only 70% of the time. The Dashboards provide a real broad scope of what is happening with each ticket. We can quickly speak with department directors to get the proper people involved. My team’s productivity has also increased by approximately 50%. Giva helped us eliminate a lot of manual processes and gave us excellent tools and features to automate. We have been populating the knowledge base as we go to leverage solutions. The custom forms associated with each category helps us capture additional specific information for each request.

Nachteile:

My team does not have any feedback or complaints.

Jay
Knowledge Manager in USA
Anwaltskanzlei, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Replaced BMC Track-It! & Increased Customer Satisfaction 50% with Giva

5,0 vor 4 Wochen Neu

Kommentare: The help desk team has been able to identify where additional end user training is required and they’re able to work through help desk tickets much more quickly. Previously, they were using BMC Track-It! and Giva is an enormous improvement in so many ways. With Giva, it is easier to create and track tickets, focus on VIPs, and automate workflows. They love Giva! It's very simple and easy to use. I don't think I can say that enough. In my department, using Giva, we have increased customer satisfaction by 50% because nothing is getting missed. We can respond faster and none of the requests ever fall through the cracks. My productivity has increased about 30%, because of the dashboard where I can see everything in one place and delegate tasks quickly. Giva helps us prioritize requests, and we can easily manage tasks that have to be done immediately and others that are long term projects. Giva tech support has been exceptional. The turnaround times are very fast. The SLA says 2 or 3 days, but they often answer my question within hours, so I am very happy about that.

Vorteile:

Overall, I rate Giva an eight or nine on a scale of 1 to 10. They are an exceptional company! I work at a large law firm and manage the library/knowledge management department. We receive a steady flow of requests to do research. We’ve been using Giva for two years in three other departments as well: Information Technology, Facilities, and eDiscovery. Our IT Director did the research and selected Giva. The IT help desk team was busy, so I did the initial set-up for the 3 different service desks. It was very easy to get up and running. I've been through other software deployments, and they have been very painful. I love Giva’s step-by-step administration. We could start with the basic features and then do customizations as needed. The interface is very friendly and simple to use. I've never experienced an easier application to deploy. Giva people were also there anytime we needed assistance. We did LDAP and SSO integrations and they went smoothly.

Nachteile:

There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.

Verifizierter Rezensent
Content Specialist in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

IT/Ecomm Management

4,0 vor 3 Jahren

Kommentare: Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster.

Vorteile:

I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns.

Nachteile:

I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to.

Jerold
IT Manager in USA
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Giva Replaced BMC Track-It! / Giva is Better than BMC FootPrints, FreshDesk, ZenDesk

5,0 vor 2 Monaten

Kommentare: We use Giva macros to quickly open tickets and we're also using scheduled tasks to automatically open up tickets in the future. I've got fewer people now than I've had in the last two years, and ticket volume is not decreasing. However, we can open and close tickets much faster because Giva has a much better ITIL service desk ticketing tool than BMC Track-It!. We're using the knowledge base and having excellent results. We're looking forward to using the change management module. Giva has a slick SLA configuration feature that helps us better manage SLA performance. When a ticket is reassigned the SLA clock can be fully reset to the beginning. This helped us increase SLA compliance by over 30%. The Giva Technical Support organization has been very helpful. Generally, every time I've had an issue, it's been resolved quickly.

Vorteile:

My team supports 1800 County employees and contract providers. Using Giva, we lowered our five-year total cost of ownership (TCO) by over 50% versus an on premise solution. We have three independent service desks configured in Giva to maximize our productivity and focus. Our agents have increased their productivity by approximately 30% over the last 18 months using Giva. Giva is easy to configure; it very straight forward. When I'm bringing new technicians onto my team the training time is minimal and the video tutorials are great. The customer satisfaction survey keeps my IT team aligned with our end users. If I see a trend going in one direction or another I can immediately step-in and remedy the situation before it's too late. If a survey rating is below a threshold, then I automatically receive an email warning. This has helped us increase customer satisfaction by 40%. The Giva ticket is well organized. You can quickly see the most recent tickets and if the end user is having the same problem or may have called before. The reports help us understand if there are training issues with end users so we can flag this. I like the mandatory fields for opening and closing tickets. In our old system, a lot of tickets were incomplete. Anytime I want to add new field, I can do it in 30 seconds in the Giva administration. Ticket searches are 100% faster than our old product.

Nachteile:

No features missing. Giva has a ton of bells and whistles. About 1 new release per month.

Joseph
EMR Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

My Second Time Buying Giva-HIPAA Compliance at a Great Price-Amazing Reporting & Tech Support

5,0 vor 2 Monaten

Kommentare: In the past I've also used Zendesk and Monday’s ticketing systems. What's nice about Giva is that they also offer change management control incorporated into the ticket system. Zendesk is hard to use out-of-box. Giva has a lot of the same capability, but it's much easier to deploy and fine tune the customization along the way. Giva is a ready platform right from the start. Although I did customizations in Giva, I could have just added users and started. I'm pretty IT savvy, but I'm not a developer or network engineer. I just watched the videos and did all my customizations using them as guides which worked brilliantly. We have three departments with their own configured service desks in Giva: IT, Supply Chain and Transportation. Each service desk is uniquely configured for the requirements of that department. There are also additional departments exploring using their own Giva service desk.

Vorteile:

I previously used Giva when I worked at Piedmont Athens Regional Healthcare System in Georgia, and I was very impressed with its ease of use. My new company supports 550 employees in an organization that provides health care to senior citizens. I’m the Administrator for the organizations electronic medical record (EMR). My job was to select and deploy a new service desk for several departments. Of course, I thought to included Giva in my search for a new ticketing system and it’s at a great price point for a HIPAA compliance. On a scale of 1 to 10, it's a 10! I would absolutely recommend Giva to others. I trust the company and they really take care of their customers. There are so many things I like about Giva. It’s so easy to create tickets for our staff. We have three different non-technical teams creating tickets in Giva. It's extremely easy to get up and running. The initial build out was very straightforward. They have a robust training platform for IT people and staff.

Nachteile:

No complaints from anybody using Giva. That says a lot!