Wer verwendet Giva?

Von Start-ups bis hin zu Fortune-500-Unternehmen – die Kundschaft vertraut Giva hinsichtlich ihrer Kundenbetreuung- und Helpdesk-Bedürfnisse.

Was ist Giva?

Intuitiv und einfach zu bedienen. Bereitstellung innerhalb weniger Tage, Schulung innerhalb einer Stunde. Robuste, schnelle und mühelose Berichterstattung für eine bessere Entscheidungsfindung. Messe schnell Teamproduktivität, Reaktionsfähigkeit und Kundenzufriedenheit. Hochgradig anpassbar ohne Programmierung oder Beratung. Alle Module sind mit umfassenden Funktionen in einem einfachen Produktpaket enthalten, das ideal für 3 bis 25 Agents geeignet ist. Ab 29 $ pro Agent und Monat.

Giva – Details

Giva

http://www.givainc.com

Gegründet 1999

Giva – Preisübersicht

Giva ist verfügbar ab 29,00 $/Monat. Giva bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Giva findest du unten.

Startpreis

29,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Giva Funktionen

Help-Desk-Software
Automatisiertes Routing
Dokumentenspeicher
E-Mail-Integration
Echtzeit-Chat
IT-Asset-Management
Kundenspezifisches Branding
Management von Dienstgütevereinbarungen (SLA)
Multi-Channel-Kommunikation
Netzwerküberwachung
Self-Service Portal
Ticket-Management
Verfolgung von Interaktionen
Warnungen / Eskalation
Wissensbasis-Management

Giva – Nutzerbewertungen

Zeigt 5 von 17 Nutzerbewertungen

Gesamt
4.9/5
Benutzerfreundlichkeit
4.9/5
Kundenservice
4.8/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4.7/5
Ken B.
VP IST
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.3.2020

"Excellent Dashboards and Reports; Fantastic Customer Service"

Kommentare: We have been very successful in getting our employees to use the Giva self-help portal to help them quickly find solutions to their problems, and if they can’t, then they can easily open up a case online. Also, we use Giva for our off boarding and moves and the result is that it’s now much more smooth and efficient. We love the drag and drop widgets on the Dashboard. Everybody has their own custom home page Dashboard so they can focus on what’s important to them. We also depend upon the email alerts which can be configured with business rules that delivers information to the right person and groups for escalation, if necessary. It was easy to get up and running on Giva and it’s very scalable so as we expand Giva can meet our future features/functions and workflow requirements. There’s a lot of functionality in Giva that we do not use today, but we know we will grow into it in the future such as Macros, Autoclose, etc. We are very happy with Giva and highly recommend it to our colleagues in healthcare and other security minded and demanding industries.

Vorteile: Our business is in healthcare so we needed HIPAA compliance, excellent reports/dashboards and the system had to be easy and quick to deploy and use by our employees. We support 400 employees across 13 geographically dispersed substance abuse recovery centers and we are on a fast growth track to soon have 30 centers. Our IT and Facilities staff and 400 employees are very happy with Giva. Now we are hitting 100% of our service level agreement targets with approximately 800 cases per month. We are doing this with just a small team of IT and Facilities people using Giva. The metrics and analytics from Repots are fantastic and we present them to leadership twice per month so the entire organization is well appraised of the volume and complexity of our work and any hot issues. We are using Giva’s multiple service desk function to segregate the work of two departments. IT and Facilities each have a separate and uniquely configured service desk so they can both focus on their cases and view relevant home page Dashboards and Reports. We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

Nachteile: It does all we need it to do right now and we can grow into it as well.

  • Quelle des Nutzers 
  • Bewertet am 6.3.2020
Robin H.
Help Desk Supervisor
Rechtsberatung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 13.7.2018

"Top 100 law firm using Giva for 17 years with excellent results"

Kommentare: Giva is easy to learn and use, very visual, and the dashboard is amazing. It allows us to ensure that issues are tracked from first contact through resolution and gives us access to the information we need to resolve them. New agents are productive using Giva is just a few days. We use the Knowledgebase a great deal. It is easy to use and allows us keep a very high first call resolution.

Vorteile: We're a busy Help Desk, and Giva gives us a fantastic tool for tracking issues, as well as escalating/communicating among the various groups in the IT Department. The Customer Satisfaction Surveys allow us to get almost instant feedback. We get excellent ratings from our attorneys and staff, partly because we follow up immediately when there is a problem. I am the Reports guy, and I can drill down and get the information I need very quickly. The Knowledge Base is a repository where we can store information that can be retrieved easily. I've been using Giva for over 17 years at this law firm; so I've seen Giva evolve. They continuously upgrade it with releases chock full of useful features without over-engineering it. When we ask for product enhancements, we actually see them. They really listen to their customers, and I feel like we get a lot of personal attention. When we have an issue, their technical support jumps right on it and gets it resolved quickly.

Nachteile: I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem. Our customizations remain intact; so all the tools I need are still there. When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.

  • Quelle des Nutzers 
  • Bewertet am 13.7.2018
William L.
IT Help Desk Supervisor
Anwaltskanzlei, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 16.5.2019

"Invaluable tool to deliver very high customer satisfaction to our attorney customers"

Kommentare: We are able to meet and consistently exceed our SLAs with all the functions/tools Giva offers. Our SLA compliance has increased about 35% using Giva. The red, orange and green on our dashboard charts/metrics keeps us all focused on the key issues impacting our attorneys. The highly integrated Knowledgebase is a very valuable tool that has enabled us to increase first contact resolution and customer satisfaction, and has helped significantly decrease call times. Giva is an excellent and invaluable tool that keeps us highly productive and our customers happy!

Vorteile: I supervise a large group of Level 1 help desk people at a large and very busy law firm. I’ve been using Giva at this firm and a few years at the previous law firm I worked for. The Giva Dashboards are just what we need to keep on top of all the hot issues that need attention and our productivity has increased about 45%. No issues go unaddressed and that has helped lift and sustain our very high customer satisfaction. My entire team loves using Giva and it helps them meet the high expectations of our busy attorney customers. Giva is very easy to learn; our new agents become fluent quickly by just using it.

Nachteile: None right now, my team is very happy with Giva.

  • Quelle des Nutzers 
  • Bewertet am 16.5.2019
Daniel R.
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 19.1.2017

"An above average product to handle ticketing, assets, and knowledge bases"

Kommentare: Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management. In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

  • Quelle des Nutzers 
  • Bewertet am 19.1.2017
Jc M.
VP Information Technology
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 5.6.2019

"Giva helps IT deliver excellent customer satisfaction to our users"

Kommentare: Since I’m the VP Information Technology, I am mostly interested in the dashboard and reports. With the dashboard, I have a bird’s eye view in real-time of what’s going on in our organization. It’s easy to determine if there are issues that may need my attention or action. The reports allow for very granular deep dives and root cause analysis of our data. It’s easy for me to run any report and I don’t need any specialized knowledge. My team is very happy using Giva as well.

Vorteile: We are a large health care system and been using Giva since 2012 and it’s helped us tremendously and it’s had a big positive impact on our customer service delivered by the IT organization. Giva is constantly innovating and delivering new functions to their products. They come up with a lot of refreshing and new ideas that they bounce off of us and indeed listen to what we have to say. They’ve implement many our suggestions over the years and we very much value this in a cloud vendor. Since Giva is HIPAA compliant we are assured that our data is secure in the cloud.

Nachteile: There are no negatives that my team can think of.

  • Quelle des Nutzers 
  • Bewertet am 5.6.2019