Wer nutzt diese Software?
From start ups to Fortune 500 companies, customers trust Giva with their customer support or help desk needs.
Durchschnittliche Bewertung16 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis 29,00 $/Monat
- Preisinformationen $29/month Team $39/month Business $69/month Professional
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1999
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents. Starts at $29/agent/month.
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für eHelpDesk
Bewertet am 13.7.2018
Top 100 law firm using Giva for 17 years with excellent results
Kommentare: Giva is easy to learn and use, very visual, and the dashboard is amazing. It allows us to ensure that issues are tracked from first contact through resolution and gives us access to the information we need to resolve them. New agents are productive using Giva is just a few days. We use the Knowledgebase a great deal. It is easy to use and allows us keep a very high first call resolution.
Vorteile: We're a busy Help Desk, and Giva gives us a fantastic tool for tracking issues, as well as escalating/communicating among the various groups in the IT Department. The Customer Satisfaction Surveys allow us to get almost instant feedback. We get excellent ratings from our attorneys and staff, partly because we follow up immediately when there is a problem. I am the Reports guy, and I can drill down and get the information I need very quickly. The Knowledge Base is a repository where we can store information that can be retrieved easily. I've been using Giva for over 17 years at this law firm; so I've seen Giva evolve. They continuously upgrade it with releases chock full of useful features without over-engineering it. When we ask for product enhancements, we actually see them. They really listen to their customers, and I feel like we get a lot of personal attention. When we have an issue, their technical support jumps right on it and gets it resolved quickly.
Nachteile: I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem. Our customizations remain intact; so all the tools I need are still there. When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.
Bewertet am 16.5.2019
Invaluable tool to deliver very high customer satisfaction to our attorney customers
Kommentare: We are able to meet and consistently exceed our SLAs with all the functions/tools Giva offers. Our SLA compliance has increased about 35% using Giva. The red, orange and green on our dashboard charts/metrics keeps us all focused on the key issues impacting our attorneys. The highly integrated Knowledgebase is a very valuable tool that has enabled us to increase first contact resolution and customer satisfaction, and has helped significantly decrease call times. Giva is an excellent and invaluable tool that keeps us highly productive and our customers happy!
Vorteile: I supervise a large group of Level 1 help desk people at a large and very busy law firm. I’ve been using Giva at this firm and a few years at the previous law firm I worked for. The Giva Dashboards are just what we need to keep on top of all the hot issues that need attention and our productivity has increased about 45%. No issues go unaddressed and that has helped lift and sustain our very high customer satisfaction. My entire team loves using Giva and it helps them meet the high expectations of our busy attorney customers. Giva is very easy to learn; our new agents become fluent quickly by just using it.
Nachteile: None right now, my team is very happy with Giva.
Bewertet am 5.6.2019
Giva helps IT deliver excellent customer satisfaction to our users
Kommentare: Since I’m the VP Information Technology, I am mostly interested in the dashboard and reports. With the dashboard, I have a bird’s eye view in real-time of what’s going on in our organization. It’s easy to determine if there are issues that may need my attention or action. The reports allow for very granular deep dives and root cause analysis of our data. It’s easy for me to run any report and I don’t need any specialized knowledge. My team is very happy using Giva as well.
Vorteile: We are a large health care system and been using Giva since 2012 and it’s helped us tremendously and it’s had a big positive impact on our customer service delivered by the IT organization. Giva is constantly innovating and delivering new functions to their products. They come up with a lot of refreshing and new ideas that they bounce off of us and indeed listen to what we have to say. They’ve implement many our suggestions over the years and we very much value this in a cloud vendor. Since Giva is HIPAA compliant we are assured that our data is secure in the cloud.
Nachteile: There are no negatives that my team can think of.
Bewertet am 26.8.2019
85% of ServiceNow’s features/functions at a much lower cost
Kommentare: The dashboard gives us a holistic view of what’s important. We love the mobile app as it helps my team keep on top of issues all the time. We only have to expose a web form to the teams at our 20 locations for self-service and it’s great that no log is required. The reports allow us to quickly understand which property are having issues so we can take action where needed. Giva has increased our ability to log tickets by about 2x since the interface is very easy to use and guides you along. We can also track all our IT assets and there is no cost per asset which is great!
Vorteile: Giva has enterprise level features without the enterprise level price tag which we cannot afford. We looked at many different options and were happy to learn that we could do so much customization with Giva. It’s easy to get actionable information out of Giva; other systems have a lot of friction. My team is very impressed with the capability of Giva in spite of their experience with enterprise tools such as ServiceNow and Remedy. There is so much value in Giva that it was easy to get it approved. We evaluated and compared Giva to Jitbit and Spiceworks and selected Giva since it punches above its weight with lots of value and utility. Giva has about 85% of ServiceNow’s features/functions at a much lower cost. It was easy to get deployed on Giva with its intuitive administration.
Nachteile: Nothing to complain about. We are very pleased.
Bewertet am 25.6.2018
Superb Service Desk for a very large retailer. Excellent dashboard and Reports
Kommentare: We have a lot of product requires since we run a large retail operation. Reports are exceptional; helps me save many days of work each month and increased team productivity 50%. Senior management loves the high granularity of metrics. Low TCO and high ROI on our labor and money invested in Giva. Great Tsunami Ticket to help consolidate issues in a major outage. Giva is a tremendous value for the price.
Vorteile: Awesome homepage dashboard with lots of functions that help us focus and on top. Very nice interface, not cluttered and easy on my eyes. Quick to learn and very little resources to maintain in the cloud. We use multiple service desks: IT, Financial, etc. It is a great value as we have multiple instances of Giva running with no additional. They're always asking us for feedback and they implement changes often. We are fans!
Nachteile: Giva is not infinitely customizable like Remedy or ServiceNow, but the lower cost of Giva is worth the tradeoff. Wish they had an AI robot that I could send to work while I sleep in. I'm sure it's coming soon :)