AxisCare

Highly Recommend AxisCare for Home Healthcare Agencies

Kommentare: Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.

Vorteile:

It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.

Nachteile:

There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.

Axiscare software review

Kommentare: My experience has been great in terms of needs, features, functionality and safety.

Vorteile:

It is easy to set up and use, safe and secure and updates their technology constantly to meet the ever changing and evolving needs of its customers.

Nachteile:

Nothing for now. I have used this software for over 8 years, and it keeps getting better

Great scheduling software

Vorteile:

The flexibility to make changes in the schedule.

Nachteile:

The app so far is good, no complaints. so far so good.

Extremely Poor Customer Service

Kommentare: I signed up in December 2022 for a software application service in which I anticipated that, I will be getting some clients for in-home care serve. As this is what my business provides to seniors, Veterans and challenged individuals in my community. This is a Veteran own business and supporting the community is a big piece of what we do. Unfortunately, till date I haven't being able to get not one client so no income is being made currently. I am having to pay all expenses and overhead cost out of pocket.I called the salesman that, this is the issues which I am facing and that I will recommend some level of understanding and flexibility by pausing my contract with them not asking for a refund. He was very rude to me and kept asking me the same question for an hour and half which seem discriminatory to me. He basically stated that I have paid for it and there is nothing anyone can do about it and that I just have to allow the money to run its course, till the end of the contract which is a year. Furthermore, I contacted his boss explaining my experience to him but he basically concurred to not pause the contract or neither refund me back my money $624 in which I have to also pay $150 from June till the end of the year. Which means that they are not managing any data for me or providing customer service in any shape or form other than me waking up every morning and realizing that they are just deducting my money for no service in return.

Vorteile:

They are quick to ask for you to sign a contract that they will lock you in but not great customer service.

Nachteile:

Horrible customer service experience specially from there higher ups. I will recommend to sign up as they will collect your money and tell you bye when you need some help with a little flexibility in understanding due to the state of the market and getting a Client/Caregivers. They will charge you regardless of your business position without providing and form of service as you are locked down by there contract. Do not make this mistake. All about money for them..

Great experience using Axiscare

Kommentare: I am the Office Manager so I utilize many aspects of the software. I enjoy how easy it is to follow and the support team when I need help

Vorteile:

Easy to understand and follow. The software arrangement makes sense. I love the support team. They always answer my questions quickly and are so pleasant to communicate with.

Nachteile:

I don't have a con. I have been working with Axiscare for 2 years and love it!

Easiest Software to use

Kommentare: When I first came on board with my company I was a caregiver so I was a user of the AxisCare App. Now I'm on the other side as an administrator so I've seen both sides of the program.

Vorteile:

It is very user friendly. I had to be showed initially how to navigate through the program but once you use it a few times it is extremely easy.

Nachteile:

I haven't had any negative issues using AxisCare so there isn't anything that I like the least about it.

Extended Family Services Review

Kommentare: They are very helpful whenever I call to ask for help. Axis Care has made my job much easier.

Vorteile:

Online scheduling, and reporting. Because it makes my job much easier.

Nachteile:

The scheduling system allows only 1 caregiver to be assigned to a client. I wish there was an option for more.

Axis Care is rocking the house!

Vorteile:

Ease of use from phone and billing on desktop

Nachteile:

Transferring data from old service was a little stressful.

Axis Care is the Best Software for Home Care Businesses

Kommentare: It is great software that meets our needs. Is affordable and helpful in finding solutions and management we need. Customer Service is top notch. I never have delays or problems reaching them and getting my problem addressed. Offering services such as helping with VA billing has been so helpful and affordable.

Vorteile:

Axis Care Has so many options it fits our business and has functions that are ready for when we expand to them. The system works seamlessly and smoothly with our accounting software and the customer service is always available and helpful with educating and solving problems when we have them.

Nachteile:

Sometimes the Admin Settings is a bit confusing and the search menu doesn't bring up results I am looking for when I type in the keywords. Some setting explinations are a bit confusing. The new format is much better than the old. When Im not sure, I call customer support, and they are able to help me understand a little clearer on functions.

Highly Recommend AxisCare

Kommentare: Our company has used AxisCare since its inception and we’ve been very happy. When we need to solve a scheduling or records problem, often they have a solution to help us.

Vorteile:

AxisCare meets all our state requirements for documentation snd EVV and is the most customizable software I’ve seen. With ability to customize any form and create almost any report, I couldn’t be happier.

Nachteile:

Their training and customer support are all automated and sometimes it can take a while to get/find answers when I have a question.

Works Great!

Kommentare: Very good! Would recommend to others in the health care field. Good support team when issues arise and good training modules.

Vorteile:

Ease of use for Admin and on site staff.

Nachteile:

Nothing to dislike, good system and good integrations.

Great product

Kommentare: Fantastic.

Vorteile:

The ability to customize each feature based on the needs of the positions is highly useful. Also, the fact that AC was made by home health care owners, for home health care owners, means they know what matters.

Nachteile:

The Forms section needs upgrading. Staff can't sign incident reports and the application for employment doesn't do us much good. We have to use other software for that.

Newer Client to AxisCare

Kommentare: It has been a lot to learn and I know we only have really comprehended a small portion of what we really need to properly utilize. But, I know there are people there to help even if they don't understand fully at the time.

Vorteile:

The accessibility of the web based application. Being able to easily access it from any computer or phone is hugely beneficial. The App does fairly well with not crashing and not having many issues with clocking in and out. Seems more user friendly and less "need a degree to navigate" than past services we've used.

Nachteile:

There isn't any auto verifying if the shift is clocked in/out close to the scheduled time. That's quite a pain. If they clock in within 5 min of the shift, we shouldn't be bothered to have to manually verify each and every shift. Training for actual use was not as detailed as it should be. More training video tutorials would be beneficial. Especially when fine tuning things (i.e. trying to understand the use of the Marketing section) Navigating reports proves to be difficult. Trying to gather forecasting information on schedules/billing/payroll has been confusing. I called in to gain clarification and was told I wasn't able to forecast out anything that wasn't verified shifts. But due to the pandemic, I need to do so to ensure our billable/payroll/bills all align. Getting a hold of the initial persons that set us up was difficult. Of the three or four we went through, only one person was always available. It doesn't link our leads to our home office website fully - in that we can't mark off a "contacted" line item in AxC and it check it off on our home office site. Right now it appears to only pull information from the site to AxC but will not submit info back to the site from AxC.

What i like about AxisCare

Kommentare: I love working with AxisCare because its easy, and it has a support system which help me learn how to operate functions that i have not knowledge of. I can call them when i need help with learning how to complete my work when i don't know how to work the system.

Vorteile:

Its easy and convenient to work with. I don't have to such out different locations to access what i am looking for.

Nachteile:

Well, i like AxisCare more than other systems that i had worked with. It's much easier for me to work with; therefore, I can't think of nothing at this time.

Review for axis

Vorteile:

Everything I wouldn’t change anything about it .

Nachteile:

There is none . Absolutely easy to use it helped company significantly .

Axis Care Review

Vorteile:

It is easy to use if you understand databases.

Nachteile:

sometimes features do not work and it is hard for cg to run

AxisCare is the best!

Kommentare: I always have a wonderful experience with AxisCare, and I know I can count on support if I have any questions!

Vorteile:

I love being able to do my job quickly and efficiently.

Nachteile:

The only thing I struggle with is having to clock in and out many of our caregivers because the location services aren't always accurate for them to do it themselves, but that's not too much of an issue.

Easy to use!

Kommentare: I love AxisCare! They do a great job and are user friendly

Vorteile:

I love that this platform is so user friendly! It is very easy to find what I am looking for and navigate the content

Nachteile:

There is nothing on AxisCare that u have not enjoyed using!

Improvements needed

Kommentare: It is easy to adapt to however detail in charting needs improvement

Vorteile:

Easy to navigate system for charting.RN involvement is of utmost importance

Nachteile:

Access previous entriesDates change There are dialogues that are copied from one visit to the next

Mostly Satisfied User

Kommentare: We have been using EVV long before Missouri Medicaid mandating and was happy that AxisCare made the cut and we were able to continue using.

Vorteile:

The cost per client, the ease of use of the platform and the mobile app with geofencing.

Nachteile:

I am not a fan of the built in CRM. I wish there were options for CRM integrations. I especially do not like how many clicks you have to do to send a message to one person. I hope there is an integration option coming soon as I hate having to work from multiple systems.

Unfortunate disappointing end result

Kommentare: Horrible. The initial meeting with the sales rep was good but then as soon as he got the payment, he disappeared. The customer service team was not any better and they were rude to me. FYI, if you cancel before the end of your first 6 months (that you pay upfront for)you will not be refunded, even if it’s only been a month of service. Even if you repeatedly asked for the cancellation policy and nobody would give it to you, instead they ignored you, passed the buck, and got you frustrated until you canceled, not knowing they were going to keep hundreds of dollars from you which you rightfully deserve refunded.

Vorteile:

The caregiver’s app is easy to download and use.

Nachteile:

It is not user friendly at all. I’ve been using software for almost 17 yrs and all of them I have ever used I have been able to jump in and get to work. Not the case here. Making changes in the software was not easy either. I’ve used other software that was less expensive and much easier to use.

Fantastic Home Care Software! Scheduling Genius!!!

Kommentare: AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.

Vorteile:

The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want. The app, which is both Apple & Android compatible, is wonderful. It allows caregivers to clock in and out using a single tap. As an agency we can be confident that our caregivers are on site and ready to perform their duties (clients homes are geofenced, so they can only clock in at the house). The app works on both new and really old phones - a huge plus! The app also shows all the ADL’s which are tapped to indicate completion and the caregivers add their care notes directly into the app, which can then be verified online. We have so many caregivers comment how easy this system is compared to other agencies they have worked with.

Nachteile:

Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

Bad Investment

Kommentare: Its a bad experience and I would not recommend it to no one. I was a previous customer who merely wants to activate my old site to retrieve old records. I paid you well over $500 and my site keeps getting deactivated. I'm not even using your services and you're charging me top dollar and unfairly. The site again is de-activated which I assume will be another extensive bill for minimal days. I agreed to a month. When I spoke to your rep she ensured me the site will be active for a month to retrieve my records.

Vorteile:

It was a good service when I was a client

Nachteile:

At the time it didnt have any of the features that the new platforms were offering such as the option for a familys caregiver to log in on a separtate account to see who clocked in and what services are being performed

I have used many systems and AxisCare is my favorite

Kommentare: AxisCare was a breath of fresh air when I moved over to Visiting Angels a years ago! It is the smoothest scheduling software I have used and I would suggest it to my former employers any day!

Vorteile:

I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!

Nachteile:

I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!

Has a few hiccups, but customer service works hard to help.

Kommentare: If the problems we have are fixed, I'm very happy.

Vorteile:

I like that this software helps us connect clients, contacts, organizations, doctors, etc through "tagging" making it easier for the office staff to remember connections. There are plenty of areas to make needed notes no matter what type of user you are. Also, the ability to run a report of almost any function is very handy.

Nachteile:

Many glitches with windows closing before information can be saved or saving the information and it doesn't show up. Customer service is great about getting back to requests for service, but at times they quit communicating and the issue isn't resolved. We've had the same issue for months and no matter how many times it's brought up I keep being offered a "workaround" so I won't run into the problem again, instead of it being fixed. Our staff members use company tablets to do their visits and charting. We're still running into issues getting that to work with the new update.