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AxisCare
Was ist AxisCare?
Entwickelt für private Pflicht- und Medicaid-Agenturen, ist AxisCares Web-basiertes System die anpassbare Lösung auf dem Markt. Keine zwei Agenturen sind gleich, also warum Deinen Betrieb ändern, um eine starre Software aufzunehmen? Mit voller Terminplanung, GPS Mobile App, automatischer Fakturierung, Abrechnung / Abrechnungs Integrationen, benutzerdefinierten Formularen und Reporting, ist AxisCare die flexible und einfach zu bedienende Software zur Planung in der Reinigungsmittelindustrie.
Wer verwendet AxisCare?
Wir dienen dem nicht medizinischen, privaten Home Care Markt, einschließlich Agenturen und Medicaid Abrechnung. AxisCare Kunden verbessern ihre Arbeitsabläufe, vereinfachen Buchhaltung & Gehaltsabrechnung, und haben komplette Berichterstattungs-Fähigkeiten.
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AxisCare
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Bewertungen über AxisCare
Highly Recommend AxisCare for Home Healthcare Agencies
Kommentare: Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.
Vorteile:
It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.
Nachteile:
There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.
Antwort von AxisCare
vor 2 Jahren
Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team
In Betracht gezogene Alternativen:
Axiscare Review for Consumer Directed Services
Kommentare: The support team is fantastic. If I use the help desk, response is very quick. I have had to call for support several times (always a user error, not software error) and they have taken time to help me. I had trouble with my Quickbooks and the support team helped me with that when I could not get Quickbooks support team to understand my issue.
Vorteile:
I like the easy to use features for the attendants. It is very important that someone who is not very tech savvy to still be able to use this software. I like the available reports, which I use weekly. It flows easily into Quickbooks for payroll and taxes for my accountant. It is also necessary to have both options of the app and telephony since some of my clients live in very rural areas. I even have some that still own land line phone because there is no cell services at their house.
Nachteile:
I would like it better if the caregivers could amend their visit after they created it. Sometimes they put in "am" instead of "pm" and it flows into the next day and they have to contact the office to fix it.
Antwort von AxisCare
vor 2 Jahren
Hi Mary, Thank you so much for taking the time to leave this fantastic review! We are thrilled to have you as a customer and are ecstatic to hear how your experience with AxisCare has been. Our support team takes great pride in being responsive, caring, and willing to assist in any way needed. We're so happy to hear that you've experienced this first hand with our team. I will be sure to pass this along to them! Thank you again for your time, Mary. We look forward to many great years ahead! -The AxisCare Team
AXISCARE REVIEW
Kommentare: The software and user support has been impressive. [sensitive content hidden] and his team have been very helpful and he in particular is very knowledgeable about the software and even third-party vendors
Vorteile:
Ease of use and support by the support team.
Nachteile:
Could be cheaper to use given the number of clients we can bring to the table
Antwort von AxisCare
letzten Monat
Tunmishe, thank you for your review! We’re delighted that our software and support have impressed you over the past two years. It’s great to hear that our team has been helpful. Our Support Team is always here for you at 1-800-528-6201 or support@axiscare.com. Thanks again for choosing AxisCare! We look forward to continuing to support your success in home care.
the cutomer support and billing is terrible
Kommentare: We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.
Vorteile:
The prodcut itself is not bad for the money but the service is terrible
Nachteile:
The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.
Antwort von AxisCare
vor 5 Jahren
Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.
Axiscare software review
Kommentare: My experience has been great in terms of needs, features, functionality and safety.
Vorteile:
It is easy to set up and use, safe and secure and updates their technology constantly to meet the ever changing and evolving needs of its customers.
Nachteile:
Nothing for now. I have used this software for over 8 years, and it keeps getting better
Antwort von AxisCare
vor 3 Monaten
Dear Nimi, thank you for your excellent review and for sharing your positive experience with AxisCare. We’re glad to know that our software’s ease of use, security, and constant technological updates meet your agency's dynamic needs. We appreciate your long-term commitment and are pleased to hear that AxisCare continues to exceed your expectations. If there’s anything we can do to make your experience even better, please contact our Support Team at 1-800-528-6201 or support@axiscare.com. Thank you for choosing AxisCare and for your trust in us over the years. We’re excited to keep improving and growing with you.
