--- description: Detaillierte Informationen über Helprace zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helprace Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Helprace](/software/135036/helprace) # Helprace Canonical: https://www.capterra.com.de/software/135036/helprace Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135036/helprace?page=2) > Features: Fall-Regeln, Makros, SLA, Gespeicherte Aktionen, Agenten-Kollision, Entwürfe, Bearbeitungen, E-Mail-Integration, Kundenkontaktsystem, Berichterstattung > > Bewertung: **4.7/5** von 7 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Helprace? Helprace bietet Kundenservice-Lösungen für kleine oder aufstrebende Unternehmen, die nach einer Möglichkeit suchen, besser mit ihren Kunden zu engagieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 7 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Helprace - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 10,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Content-Management - Discussions/Forums - E-Mail-Management - Feedback-Management - Ideation - Inbox-Management - Kundendatenbank - Kundenerlebnis-Management - Kundenspezifisches Branding - Mehrsprachig - Multi-Channel-Kommunikation - Priorisierung - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen - Überwachung der Beschwerden ## Integrationen (4 insgesamt) - Email Validation - Google Analytics 360 - Meta for Business - WordPress ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.capterra.com.de/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [TeamSupport](https://www.capterra.com.de/software/87908/teamsupport) — 4.5/5 (848 reviews) 5. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Nutzerbewertungen ### "Helprace makes our customers happy" — 5.0/5 > **Alex** | *26. Dezember 2015* | Internet > > **Vorteile**: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy. > > **Nachteile**: I'd like to integrate Helprace with Slack because we all use it around the office and love it. > > As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much. ----- ### "Great feedback and support software" — 5.0/5 > **Piotr** | *21. Juli 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the integration of ticketing system, forum and ideas/feedback forum. > > **Nachteile**: There are some small UX issues but I can't remember any right now. > > We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then. ----- ### "Terrible Software" — 4.0/5 > **Jacob** | *16. September 2018* | Einzelhandel | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: I love that I can view my customer information all in one place within the customers tab > > **Nachteile**: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck. > > I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you ----- ### "Very effective and easy to use" — 5.0/5 > **Ken** | *10. Mai 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: cost effective and easy to use. very effective in giving customers a help and support platforms and services > > **Nachteile**: integration with other CSM or email services that are commonly used in the customer service industry > > great customer help portal with minimum efforts ----- ### "Helprace Gets the Job Done" — 4.0/5 > **Verifizierter Rezensent** | *2. Februar 2019* | Finanzdienstleistungen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Able to track all of your customers and interactions with customers in a single place. Also provides some visual insights into your communication, such as graphs and charts. > > **Nachteile**: Helprace is somewhat barebones as a software. I wish it would add more features, but it seems as though the company is reluctant to keep adding to the software. For the basic needs, however, Helprace suffices. > > Helprace is pretty basic and for lower-scale businesses, but ends up accomplishing the job when it comes to reaching out to and staying in contact with your customers. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/135036/helprace?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/135036/helprace) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Strukturierte Daten