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CloudCall
Was ist CloudCall?
CloudCall ist eine führende Software- und Telekommunikationslösung, mit deren Hilfe Unternehmen ihre Kommunikation verbessern können. Durch die direkte Integration der Telefonkommunikation in dein CRM kann CloudCall die Geschäftsbeziehungen zu Bewerbern und Kunden optimieren und gleichzeitig die Leistungsfähigkeit des CRM-Systems maximieren. Die Anruffunktionen und -daten können mit einem einzigen System aufgerufen werden. Dadurch werden Einblicke in das Unternehmen bereitgestellt, mit denen die Produktivität gesteigert werden kann und manuelle Fehler reduziert werden.
Wer verwendet CloudCall?
Jedes Unternehmen, das die Investition in sein CRM maximieren möchte, kann mit der Lösung Anrufe und Produktivität steigern. Für Personalbeschaffung, Finanzdienstleistungen, Vertrieb, Callcenter und mehr.
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Bewertungen über CloudCall
Brilliant
Vorteile:
Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.
Nachteile:
No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone
In Betracht gezogene Alternativen:
CloudCall has helped us grow and save time
Kommentare: Great - couldn't recommend enough
Vorteile:
How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.
Nachteile:
There was a stage at the start of Covid support was a challenge but seems to have been resolved now.
NO COMPLAINTS HERE.
Kommentare: Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things.
Vorteile:
The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.
Nachteile:
I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this.
In Betracht gezogene Alternativen:
Cloudcall Tech Support is the worst
Kommentare: We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.
Vorteile:
it integrates with Bullhorn CRM software.
Nachteile:
Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.
Antwort von CloudCall
vor 5 Jahren
Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.
Moving our phone system online
Kommentare: Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.
Vorteile:
Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.
Nachteile:
Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.
