Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
CXone Mpower
Was ist CXone Mpower?
NICE inContact ist eine führende Cloud-Plattform für Kundenerlebnisse. CXone bietet Omnichannel-Routing, Analyse, Personaloptimierung, Automatisierung und KI und ermöglicht Unternehmen jeder Größe, außergewöhnliche Kundenerlebnisse über mehrere Kanäle hinweg zu bieten.
Wer verwendet CXone Mpower?
Kontaktcenter in kleinen, mittleren, großen und Regierungsorganisationen verwenden NICE inContact CXone, um außergewöhnliche Kundenerlebnisse über alle Kanäle, ob digital oder telefonisch, zu bieten.
Du bist nicht sicher, ob CXone Mpower das Richtige ist?
Mit einer beliebten Alternative vergleichen
CXone Mpower
Weitere gute Alternativen zu CXone Mpower
Bewertungen über CXone Mpower
Excellent CCaaS Leader
Great client's and customer experience
Kommentare: implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes.
Vorteile:
wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform.
Nachteile:
Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone.
One Stop Solution
Kommentare: Worth trying if you are looking for a contact center solution to manage your all needs.
Vorteile:
User friendly with advance features including planning, managing real times queues, quality management etc.
Nachteile:
having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background
Avaya CMS is better
Kommentare: RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work.
Vorteile:
The forecasting functionality was solid.
Nachteile:
The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state.
Great Product
Vorteile:
Easy management, set up, functionality and use
Nachteile:
RIng Central Support team was inept, some of the reporting is clunky
You CAN'T Go Wrong with NICE CXOne!!!
Kommentare: LIFE CHANGING! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL!
Vorteile:
EVERYTHING!!! We recently added many features to our suite of services, Feedback Management, RTIG, QM, WFM! We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING!
Nachteile:
We LOVE it all!!! ZERO complaints!! HIGHLY RECOMMEND!!!
Antwort von NICE
vor 5 Monaten
Thank you so much for taking the time to share your feedback! We are so glad to hear how happy you are with the features and ROI you are realizing with NICE CXone.
