--- description: Detaillierte Informationen über NiCE CXone zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.com.de/software/134775/incontact-call-center-software Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/134775/incontact-call-center-software?page=2) > Cloud-Kontaktcenter-Software, die IVR, kompetenzbasiertes Routing, KI, Anrufblending und Analysen bietet. > > Bewertung: **4.2/5** von 582 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet NiCE CXone? Kontaktcenter in kleinen, mittleren, großen und Regierungsorganisationen verwenden NICE inContact CXone, um außergewöhnliche Kundenerlebnisse über alle Kanäle, ob digital oder telefonisch, zu bieten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 582 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: NiCE ## Gewerblicher Kontext - **Startpreis**: 110,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Griechisch, Indonesisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch - **Verfügbare Länder**: Anguilla, Argentinien, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Bermuda, Bolivien, Brasilien, Brunei Darussalam, Bulgarien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Dänemark und 89 weitere ## Funktionen - Aktivitäts-Dashboard - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Aufzeichnung - Ausfallzeit-Management - Automatisches Telefonwahlgerät - Automatisiertes Routing - Bedarfsplanung - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM - Chatbot - Dashboard - Dateitransfer - Employee Coaching Tools - Feedback-Management - Für Call Center - Inbox-Management - Kampagnenmanagement - Kommunikationsmanagement - Kontaktmanagement - Kundendatenbank - Kundenerlebnis-Management - Kundenhistorie - Listen-Management - Live-Chat - Mitarbeitereinsatzplanung - Mitarbeitermanagement - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Power Dialer - Prädiktive Wähler - Qualitätsmanagement - SMS-Nachrichtenversand - Self-Service Portal - Service Level Agreement (SLA) Management - Ticket-Management - Timesheet Management - Umfragen & Feedback - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Vorlagen-Management - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow Automation ... und 29 weitere Funktionen ## Integrationen (36 insgesamt) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... und 21 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (890 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Amazon Connect](https://www.capterra.com.de/software/1017140/amazon-connect) — 4.5/5 (96 reviews) 4. [Genesys Cloud CX](https://www.capterra.com.de/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 5. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (487 reviews) ## Nutzerbewertungen ### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5 > **Saskia** | *19. September 2023* | Restaurants | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly. > > **Nachteile**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time. > > It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *30. Oktober 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Leading edge of contact center technology > > **Nachteile**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "I can't use this" — 1.0/5 > **Adam** | *31. August 2023* | Konsumgüter | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA). > > **Nachteile**: You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own. > > I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver. ----- ### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5 > **Verifizierter Rezensent** | *25. Februar 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized. > > **Nachteile**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again. > > I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes. ----- ### "Great Product" — 5.0/5 > **Chris** | *30. August 2023* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very easy to use, able to be deployed with little to no issues and it is always kept up to date > > **Nachteile**: Tech support can take a little longer to get a case worked when something does come up ----- Seite: 1 / 25\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/134775/incontact-call-center-software?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/134775/incontact-call-center-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten