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PhoneBurner
Was ist PhoneBurner?
Führe in 15 Minuten mehr Live-Gespräche als zuvor. Das Unternehmen ist sich sicher, dass du den internen Umsatz mit dem Power Dialer steigern kannst. Deshalb kannst du das gesamte Produkt kostenlos nutzen, ohne dass eine Kreditkarte erforderlich ist. Deshalb ist das Unternehmen so zuversichtlich: 1) Leads viermal schneller wählen 2) Keine unangenehmen Pausen nach Annahme des Gesprächs 3) Voicemails/E-Mails mit nur einem Klick hinterlassen 4) Post-Call-Workflows automatisieren 5) Keine spezielle Ausrüstung erforderlich. Leistungsstark und doch einfach in der Verwendung.
Wer verwendet PhoneBurner?
Vertriebsmitarbeiter*innen und KMU-Kund*innen und Teams, die das Telefon als Verkaufstool nutzen und das Kontaktmanagement, die Nachverfolgung und den Verkaufsworkflow vereinfachen möchten.
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Bewertungen über PhoneBurner
Outstanding CRM for Generating More Calls, Emails, and Voicemails
Kommentare: Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
Vorteile:
Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!
Nachteile:
It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).
In Betracht gezogene Alternativen:
Best customer service of all 7 call software I used. Outstanding.
Kommentare: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.
Vorteile:
I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).
Nachteile:
I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.
Antwort von PhoneBurner
vor 5 Jahren
Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)
The Worst Support and Billing Team - Horrible Service
Kommentare: By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.
Vorteile:
Nothing. Horrific software and service top to bottom.
Nachteile:
Entire new customer support and billing team.
Antwort von PhoneBurner
vor 2 Jahren
We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.
In Betracht gezogene Alternativen:
Making 400 calls per shift has never been easier
Vorteile:
This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.
Nachteile:
The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.
Need to make more calls? YOU NEED THIS!!
Kommentare: I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!
Vorteile:
I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!
Nachteile:
I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.
