Hippo Manager

Overall recommend

Kommentare: I liked the amount of training available for us. The support team is always available, and really easy work with.

Vorteile:

Loved the ease of use, scheduling, and billing flow through. I found the inventory management intuitive, and the point of sale options were flexible for staff and for clients. Easy to navigate, and very easy to train people who are not tech-saavy by nature. We had full user uptake, which gave us much more efficiency in all of our client interactions.

Nachteile:

The veterinary practice is located in Canada, while the software is American. Tax reporting functionalities were not designed to support Canada's tax and accounting needs, so we did have difficulty in getting some of the tax information initially. As well, the Accounts Receivable could be improved by allowing a user to see the AR for a date in the past.

Hippo Manager Rocks!

Kommentare: Overall, I am very pleased with it's reliability and the timely improvements that have been made to increase efficiency of the system.

Vorteile:

I like that the company has a sense of humor, but they also listen and take suggestions seriously. The customer support team is friendly and sincere.

Nachteile:

Some parts are confusing and some areas require too many "clicks" to get task performed. Customer support, online manual and help page all aid in getting questions answered.

Limitations Limit Client Service

Kommentare: It is okay, but not great, if you want basic functions; medical records, invoicing, medication labels, appointment scheduling; it does those things, although with significant issues (see above). However, given that other PMS options have so much more (and without the major glitches), for what will be the same cost, it is hard to fathom why anyone would select Hippo if they are choosing a new software. I had been contemplating a change for 1-2 years at the previous cost, which is 1/4 of what the new pricing in July will be. It is mainly the anticipated stress of the transition that was holding me back. I just finished reading a book on investing your time in the things that will have the most long-term positive impact, and there was the better part of a chapter dedicated to being limited by your systems. As soon as I read that, it became painfully obvious that our PMS is limiting the ability of our practice to progress due to its limitations and the time that is wasted due to poor functions. It is surprising to me that Hippo's reviews are as good as they are. I have to wonder if the clients giving them positive reviews have ever used really good PMS. I hope that the price increase will allow them to invest in improving their product, but it is hard to imagine that their business will survive the transition.

Vorteile:

Medical records, scheduling of appointments, and entering new clients and patients is intuitive and simple. The people who work for Hippo are very nice, and it is nice that they are an independent start-up.

Nachteile:

As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use. Viewing and accessing invoices is so cumbersome and confusing now. Having to go to a new page for every single vaccine that is entered into an invoice is very time-consuming. Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient. Other times information will be saved in the medical record, then disappear. If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year. To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates. This may be because they want users to pay $1.50 per card for their postcard reminder service, which, as a green practice, we would not be interested in regardless of the cost. After having demos of two other cloud-based software programs, I am kicking myself for not switching to a different software sooner. I am blown away by the differences in functionality between Hippo and these other software programs, Shepherd and Daysmart Vet. I anticipate the new software, whichever one I decide to switch to, to save a huge amount of time and allow us to provide much better client communication and documentation. The price is quadrupling in 2 months.

Hippo Manager is Excellent

Kommentare: Overall Hippo manager has been a huge part of getting my small and lean practice start up off the ground and running. Having a quality medical records system for a low price helped to get our practice up and going. Working remotely was a huge plus with having small children at home.

Vorteile:

I love the intuitiveness of hippo manager use--staff quickly catch on to the software even if they are unfamiliar with it. A plus is being able to upload and store and view DICOM images in the medical records. For quality of the software at the price point offered cannot be beat. Also, customer service is responsive to needs and makes customization when requested. Love working from home too!

Nachteile:

Sometimes the plus icons are a little small if working on a small touch screen such as a tablet.

Hippo review WAH

Kommentare: This software is good for all of the basics for veterinary medicine but seems to have a lot of fine tuning to do.

Vorteile:

The software is quite easy to use and figuring out how to do things on it is pretty easy. Also, mistakes seem pretty easy to correct. It is very convenient that it is accessible from anywhere. I like that you can personalize the patient screen.

Nachteile:

The reminders system creates a lot of extra work for staff. It would be nice to have reminders generate emails to send to owners and if due for more than one vaccine or labwork etc would be nice if sent only 1 email to owner instead of 5 separate emails. The estimate feature needs to be improved- it shows an open invoice whenever estimate is made and saved which is confusing. Also, it makes it difficult to just save the estimate and have it on file for reference if needed because it will always show the client as having an open invoice. You should be able to make numerous estimates at the same time but on different sheets. Also, there should be the ability to have a high end and low end to the estimates. I would like for my requests to have some kind of response- I have made quite a few requests (including in person at the VMX conference) and have not seen anything done.

Built for the back end not the front end of veterinary

Kommentare: Executive has been great to deal with. Very helpful

Vorteile:

The charting/treatment aspect of the software is really good. It’s very intuitive and well thought out. The billing aspect of the program is ok.

Nachteile:

The software is patient based, not client based. In veterinary it’s not the patient that books appointments, pays the bills or confirms appointments, it’s the client. The process to find the client info within the patient info is a process, as is adding new patients to said client. Communicating with the client with anything other than a phone call is frustrating. “Reminders” can be somewhat helpful but the character limit is too low for any useful information to be conveyed. The vaccine reminders or annual recalls are my biggest grievance. If a client has 3 dogs that each receive 2 or 3 vaccines yearly the only way to send out the recall is one item per email per dog. So the client is going to get at least 9 emails telling them that their animals are due. “Fluffy is due for annual exam” “Fluffy is due for annual vaccines” “Fluffy is due for kennel cough vaccine ” “Fluffy is due for Rabies vaccine” Muffy is due for annual vaccines, Muffy is due for kennel cough etc..... There is no way to combine them. Character limit is too low to convey more than just the basic info. Vaccine certificates are also an issue. It will tell you the name of the vaccine but not what they have been vaccinated against. From the management screen you can review who needs to come in [a two step process :( ] but it shows every patient individually and each item for each patient. From here you can send emails but your options for editing are incredibly limited. Oh-outofcharactersnow!

Tracking taxes needs to be fixed before you consider this software

Kommentare: Until it gets its ability to track taxes fixed, this software is going to set you up for trouble with the CRA. I have 2 taxes, RST (provincial sales tax) and GST. The report that keeps track of how much of each we have collected has broken 3 times in the 8 months we have been using the software. Currently it is listing the 2 taxes separate on the invoices, as it should, but it is lumping the total of both taxes together when I run the end-of-day reports. I am going to have to go through and print off every single invoice from the past month and enter it into Excel. If you want to use it for billing, this software is a liability until this issue is fixed.

Vorteile:

Medical records are straight-forward. To-do-list allows me to find all the medical records I need to finish from the day, which is great for me. Ability to store documents (labwork, previous files) and radiographs is nice.

Nachteile:

It seems to be completely incapable of keeping track of how much tax my practice has collected

Had potential

Kommentare: Customer service expedited all our concerns which was annoying that they couldn’t fix the issue at that moment.

Vorteile:

This software had such potential. Then they began to create updates. Each update created chaos with other parts of the software. So I have no pros to speak of!

Nachteile:

After one update the inventory increased by 1200x. When it was questioned they would expedite the fix. Yup they fixed it by making all my hospital inventory at ZERO! I knew then we needed to look at other options.

Good, but could be better!!

Kommentare: It is frustrating at times, but easier than some software. No product is perfect, but improvements could be made

Vorteile:

Mostly intuitive. One place to add all per info and find things readily.

Nachteile:

CONSTANT CHANGES causes lots of disruption and understanding. I’ve only been using it a few months and have already had many issues with how many times it has changed. We were accidentally deleting appointments because buttons had moved. Would LOVE to not have to scroll through doctors when making invoices. Being able to type their name would save A lot of time

Hippo Manager in Vet Med

Kommentare: Overall a great software but invoicing is such a hassle.

Vorteile:

I like that it is generally easy to locate patients and their charts/labs/documents. Easy to schedule appointments.

Nachteile:

Invoicing with Hippo 2.0 makes me want to pull my hair out. I don't feel that it is efficient to have to switch between the medication and vaccine tab in order to invoice these items. Estimates are also trickier with Hippo 2.0; you cannot easily change an estimate into an invoice if the client approves everything. Main takeaway: invoicing and estimate making is a huge time consuming task that is making not only me but the doctors I work with a little crazy.

Needs Work

Vorteile:

Not a whole lot. Drag and drop appointment list is nice but as a receptionist its hard to navigate

Nachteile:

people and animals are all separate if one person has multiple dogs its hard to navigate through them also if 2 people on the account it is very hard. No Call Back list available, No way to delete duplicate clients or combine them. Invoicing is a learning curve and never shows when a client gets a discount. reminders come from hippo email not our email clients don't see or block them. Can not send both email and paper reminders. Oh I almost forgot don't have an ' in you name it won't search for them or a animal with 2 names.

What I think about HIPPO Mgr

Kommentare: The support group is very responsive and try to get back to you ASAP. Overall they have solved our issues. They have been providing updates to the program on a regular basis so it's exciting to see the new developments and our suggestions come to fruition.

Vorteile:

The layout and customizability of the access to the program. The Dr really likes the charting/medical notes area.

Nachteile:

Financial access - definitions of the reports available. Also being able to pull info from the database ie Being able to pullup certain species due for a certain procedure along with the client information to create specific call/reminder lists.

Review for HIPPO

Kommentare: Good one.

Vorteile:

Easy to navigate once you are familiar with it.

Nachteile:

Need integration with appointment reminder like texting features. Email does not work, since may of us do not look at the email for a couple of days. These days with curbside assisting, the staff does not have the time to call the night before to confirm appointments. Would like to have added when entering new patient information a place to add weight and temperature. This will make it easier, since we do not use it a lot on doctors notes.

Hippo User

Kommentare: Somewhat frustrating but has potential of being a good system.

Vorteile:

That it is internet based. The forms available. The support staff.

Nachteile:

The transfer of the data from old POS to hippo.

Hippo review

Kommentare: Check out with multiple invoices is a nightmare.

Vorteile:

Quick and easy to learn. Videos and online training is beneficial.

Nachteile:

There are a lot of glitches in the program. Limited options for a lot of things. Rabies certificate doesn’t print automatically at check out. Inventory can’t link several items.

Hippo help us a lot!

Kommentare: We were looking for a program offering support for a busy veterinarian. We were also looking for support and information when using it. We were comparing prices and quality and Hippo was the best option in the market.

Vorteile:

The program contains all features that a Veterinary needs for having information about our clients and their pets. We use it in our daily work and the information is clear and quickly available. We have main information about the patient at a glance. It is very useful.

Nachteile:

It is not easy to change from one client to another. Sometimes we write information in patient data that belongs to another.

Non existent customer support

Kommentare: software OK

Vorteile:

The fact that it is cloud based meaning I could easily access it from home

Nachteile:

The Customer support is absolutely horrendous do yourself a favor and don't bother with the software, the questions are not answered promptly if at all, I have been waiting 2 months for an answer to some very simple questions they still have yet to respond, and I don't believe they will, unfortunately this is typical.

Robust cloud PIMS

Kommentare: Overall, Hippo provides great functionality and great value. It does exactly what we need it to do. The support team are also very friendly and are always willing to help.

Vorteile:

Hippo is easy to use and relatively intuitive. It allows all of our vets to access the system from wherever they are. As an ambulatory practice this is a critical feature.

Nachteile:

As with any software, it can take a while to get used to using the system. There are more features than we actually need/use but that's not really a bad thing!

I liked the origional version better!

Vorteile:

I like that it is easier to use and wast to train on. I also love the customer service.

Nachteile:

There are way too many steps that make everything take longer.

Hippo review after 1 year of use

Kommentare: Honestly, I don't think I'll be continuing with Hippo in the future. I'll keep plugging away at it for another year or so, but as we grow and our A/R grows and our inventory grows and our rescue group numbers grow, we just need something that has more advanced functionality.

Vorteile:

It seems pretty easy to work the scheduler. And once you get the hang of it, it's pretty intuitive for very basic functions.

Nachteile:

You cannot modify the schedule in ways I need it modified, inventory is a nightmare, A/R is a nightmare, no accrual-based accounting, we can't differentiate sales that are a deposit for future services from sales from the day, it seems like any sort of advanced function isn't there.

Great option for mobile vet

Kommentare: Portability, integrated records/reminders/meds/invoices.

Vorteile:

I was first attracted to their customization and that, since it was cloud-based, it was very mobile, and compatible with my tablet. What I truly love and value beyond words is their customer service - when I have questions, they are quick to provide help and remedies; when I needed basic help, I knew I could call but found the video tutorials and quick help section were usually sufficient. Thanks to the ease of use and customer service, I went from paper records to full digital functionality within 2 months.

Nachteile:

Anything I haven't liked, customer service has worked to find a solution. I know record autosave and one-click email of certificates and summaries is on the horizon.

I really like Hippo and am happy with the software

Vorteile:

Price competative and great features, haven't experienced much down time with software, development is ongoing which is great and I'm happy to pay extra for more features.

Nachteile:

It's got a few issues with layout for Australian users..... addresses, phone numbers etc. my google calendar is not working and has been intermmittently addressed and not resolved it would make a huge difference to my daily scheduling. It does have huge potential in the Australian market but needs a few tiny tweaks.

Cloud based Software

Kommentare: Overall I am very satisfied with the product. It does what I need to run my business.

Vorteile:

I like the cloud based option and that we are not being shared with other companies. This software has its weaknesses like any other software but they are constantly improving. For a small practice like mine it is perfect and fits my budget. This software is very easy to navigate.

Nachteile:

There are some functions missing that could make work smoother. The vaccination records given and Due dates should be combined to one window. It would be nice to be able to order preventative care from this menu. All the sub windows should be larger. Some upgrades have caused issues with some other functions such as saving a picture.

Pleasantly Pleased New User

Kommentare: Overall, Hippo is an easy to use software that I would recommend. Small updates would be nice to be able to compete with the large veterinary companies hospitals that have better communication opportunity between the veterinary staff and the client.

Vorteile:

This software was very easy to use especially for a new user. I did not require much training and was able to navigate through the program with no issues.

Nachteile:

It would be great to have the ability to send and receive text messages to and from the clients that will also link to their individual accounts. Also provide the client the availability to allow clients to review their pets medical record and book their own appointments from home.

Great cloud-based software for mobile practitioners

Kommentare: It's a good way to stay organized; overall it has been very helpful and (as previously stated), the support/training team is VERY patient.

Vorteile:

Easy to navigate between screens, widgets are eye-catching and helpful, cloud-based, affordability, training and support team is Excellent!

Nachteile:

NO sign-on-screen available for procedures/euthanasias, few small things like tablets are written 15.0000 instead of 15 (on prescription labels), I can't enter problems myself (there are a lot that aren't on the official list), I can't select the scheduler default screen myself (prefer the "weekly" view), the reminder process is clunky and time consuming.