--- description: Detaillierte Informationen über Exotel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exotel Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [Exotel](/software/134642/exotel) # Exotel Canonical: https://www.capterra.com.de/software/134642/exotel Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/134642/exotel?page=2) > Geschäftstelefonsystem, das Kundenkommunikation durch CRM-Integrationen und mehrstufige IVR-Unterstützung ermöglicht. > > Bewertung: **4.3/5** von 69 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Exotel? Geschäftstelefonielösung für alle Unternehmen, die bei Voice-over-Anrufen, kontextbezogenen SMS, Nutzerverifizierung, Rufnummernmaskierung und mehr hilft. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 69 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Exotel Techcom - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 200,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Hindi - **Verfügbare Länder**: Australien, Indien, Indonesien, Kanada, Malaysia, Singapur, Vereinigte Staaten ## Funktionen - Agenten-Schnittstelle - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - CRM - Call-Center-Management - Chatbot - Geplanter Nachrichtenversand - IVR - Kampagnenmanagement - Kampagnenplanung - Kampagnenplanung - Kontaktmanagement - Massen-SMS - Mehrfache Skripts - Nachrichten-Personalisierung - Personalmanagement - Rückruf-Terminplanung - Text in Sprache (verwandeln) - Third-Party Integrations - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Messaging ## Integrationen (9 insgesamt) - CleverTap - Freshdesk - HubSpot CRM - Kapture CX - LeadSquared - MoEngage - Salesforce Platform - Shopify - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 2. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Genesys Cloud CX](https://www.capterra.com.de/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [XCALLY](https://www.capterra.com.de/software/136894/xcally) — 4.8/5 (130 reviews) 5. [uContact](https://www.capterra.com.de/software/115213/ucontact) — 4.5/5 (81 reviews) ## Nutzerbewertungen ### "Best Software for cloud and virtual Telephony in India" — 5.0/5 > **Tapesh** | *31. Oktober 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services. > > **Nachteile**: They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers. > > Team is very helpful to setup your number and the things you needed they will understand your requirement. ----- ### "Product with great options" — 5.0/5 > **Verifizierter Rezensent** | *21. Oktober 2019* | Paket- & Frachtlieferung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous. > > **Nachteile**: Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all. > > Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry. ----- ### "My take on Exotel" — 3.0/5 > **Prasanna** | *23. Oktober 2019* | Automotive | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: We liked how easy it was to setup the whole process. We felt that the UI \& UX was amongst the best in the cloud telephony space. > > **Nachteile**: There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs. > > It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore. ----- ### "A Good Product with a Lousy After Sales Services" — 4.0/5 > **Puvinthan** | *21. Januar 2022* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: 1. Very easy to use and monitor your calls 2. > > **Nachteile**: 1. It has to do some presetting by installing a 3rd party software, prior using the number through the software > > The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support. ----- ### "Exotel Feedback" — 5.0/5 > **Surya** | *14. November 2024* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. > > **Nachteile**: While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/134642/exotel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/134642/exotel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten