Was ist Exotel?
Geschäftstelefonsystem, das Kundenkommunikation durch CRM-Integrationen und mehrstufige IVR-Unterstützung ermöglicht.
Wer verwendet Exotel?
Geschäftstelefonielösung für alle Unternehmen, die bei Voice-over-Anrufen, kontextbezogenen SMS, Nutzerverifizierung, Rufnummernmaskierung und mehr hilft.
Wo kann Exotel bereitgestellt werden?
Cloud, SaaS, webbasiert
Exotel – Videos und Bilder
Kosten ähnlicher Produkte wie Exotel vergleichen
- Aufzeichnung bei Bedarf
- Automatische Anrufverteilung
- Automatisches Telefonwahlgerät
- Automatisiertes Routing
- Berichterstattung / Analyse
- Geplanter Nachrichtenversand
- IVR / Spracherkennung
- Mehrfache Skripts
- Text in Sprache (verwandeln)
- Weiterleitung von Anrufen (Call Routing)
Alternativen für Exotel
Bewertungen über Exotel
Best Software for cloud and virtual Telephony in India
Kommentare: Team is very helpful to setup your number and the things you needed they will understand your requirement.
Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.
In Betracht gezogene Alternativen:
A Good Product with a Lousy After Sales Services
Kommentare: The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.
1. Very easy to use and monitor your calls 2.
1. It has to do some presetting by installing a 3rd party software, prior using the number through the software
Very worst customer support
Kommentare: The worst experience ever had
The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless
We get billing error from a matured so called technology driven company !!!
Exotel: Enabling hassle-free handling of your Inbound contacts
Kommentare: Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent.
Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way.
Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features.
In Betracht gezogene Alternativen:
Product with great options
Kommentare: Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.
Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.
Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.