Freshtix

Great App for Events

Vorteile:

It was super easy to use from selling tickets to guest check-in. The company provided staff for us, too!

Nachteile:

No complaints. It was really simple to use.

FreshTIX Always Delivers ::: Functional, Friendly, Forward-Thinking, and SERVICE EXCELLENCE

Kommentare: We have been clients since their early days (perhaps even during development and/or beta). We value the RELATIONSHIP with their team and the stellar way they make us a priority. THANK YOU, FT TEAM!!!! We use the platform for ticket sales, comp guest fulfillment, marketing, tracking, and customer search purposes. We have collaborated with their developers and shared ideas for product enhancements and functionality additions. They have valued our input and LISTENED. A few of our observations/suggestions have been included in subsequent version releases --- helping to improve the service for all users/clients. Their SERVICE is most appreciated. Their UI has always been clean. Their overall delivery of technology solutions has made our business more productive.

Vorteile:

The platform is solid and the service provides exactly the tools we need for our organization. We produce multiple events with up to 20,000+ attendees per year. The primary sales functionality, customer tracking, box office capabilities, CSRs, and responsive attention to the client, customer, and end user needs are all SPOT ON. More importantly, they help us LOOK GOOD to the external public.

Nachteile:

I only wish we could deliver a ticket to a user via a 10-digit phone number (in the US ---using country codes would be a factor otherwise). On the wish list with their development team (smile).

Has great potential but not for my organization

Vorteile:

Fairly easy to use. Looks sleek overall.

Nachteile:

Didn't have marketing support like I expected.

Taste of Atlanta 2016

Kommentare: After using Freshtix for several smaller events over the past few years, Taste of Atlanta made the move to Freshtix for the 3-day festival. We were completely satisfied with the overall performance of the platform, the individualized attention the Freshtix team provided and the detailed reporting available. Taste of Atlanta is a large festival and includes single and multi-day tickets, General Admission and VIP pricing, as well as a tiered pricing structure. Freshtix handled the challenge with ease and provided responsive customer service with every step. The customer platform is very easy to use. Setting up the event is simple and special requests were accommodated without a problem. If there was a function or feature that we needed to tweak for the festival, Freshtix made it happen. Taste of Atlanta utilizes RFID wristbands and Freshtix managed much of the RFID program. Freshtix mailed wristbands to ticket buyers and communicated with them in a clear and concise, yet still fun, manner at every step along the way. Freshtix also served as the main customer service hotline and the local, knowledgeable call center staff addressed all ticket buyer questions and issues, over the phone and via email, in a timely and professional manner. In addition to being a fantastic, consumer friendly ticketing platform, Freshtix is also a great marketing partner. A dedicated Marketing Manager was instrumental in pushing tickets sales across multiple channels, from including the event in newsletters and blog posts to hundreds of thousands of subscribers to a comprehensive social media campaign to the implementation of an effective retargeting campaign to track and increase sales. Finally, the Freshtix onsite ticketing team was integral to the success of the event. The well-trained staff not only sold tickets on site, but also managed and executed scanning tickets and wristbands for the thousands of patrons entering the festival each day, ensuring a great start to everyone's Taste of Atlanta experience.

Great Product to manage our charity event.

Kommentare: I manage the technology component of an annual charity event, The Father Christmas Cup, which is a charity that benefits local families in the Atlanta Soccer community that lost a loved on in the last year. We have grown from 22 players to over 800 in the twelve years since inception and the team managing registration were becoming overwhelmed by the number of people that they had to register, sign waivers and supply game-day shirts. We implemented FreshTix in 2015 in the hope that the system would provide much needed relief to the game-day staff. If did, and so much more. From having people queued up 'around the block' we went to no more than a dozen at peak time. Further, we relized many other benefits;
o Using the 'custom field' capabilities of FreshTix, attendees were able to select their individual shirt size (previously it was one-size fits all)
o We were able to grow our mailing list
o We were able to send event updates to attendees
o We were able to sell raffle tickets before game day
o Management reporting on sales was extremely helpful All of this at a very reasonable price.

Vorteile:

User Interface is clean, simple and intuitive. Both customer-facing and background admin are a pleasure to use. No performance issue or system down-time.

Nachteile:

None