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SALESmanago Marketing Automation
Was ist SALESmanago Marketing Automation?
SALESmanago Marketing Automation bietet Lösungen der nächsten Generation, die die Art und Weise, wie traditionelle Marketing-Tools im E-Commerce, B2C und B2B-Unternehmen verwendet werden, neu definiert. Jeden Tag übertreffen wir die Erwartungen in Bezug auf die Möglichkeiten von E-Mail-Marketing, dynamischen und personalisierten Inhalten der Website, Social-Media-Marketing, anonyme Marketing-Automatisierung, Online-Werbung. Unser Hauptziel ist es, ein Produkt zu schaffen, das es seinen Nutzern ermöglicht, jede Art von Marketing-Prozess zu implementieren, die sie sich wünschen.
Wer verwendet SALESmanago Marketing Automation?
Kleine, mittlere und große Unternehmen aus dem E-Commerce-Sektor, B2C und B2B
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SALESmanago Marketing Automation
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Bewertungen über SALESmanago Marketing Automation
In Betracht gezogene Alternativen:
A very good Product
Kommentare:
Very positive experience.
Constant updates.
Fast and competent assistance
Vorteile:
Marketing Automation, AI, email campaing, analysis
Nachteile:
The integration was very easy and the SALESMANAGO platform is very usable
Complex platform for any eCommerce marketing professional or business owner.
Kommentare: SALESmanago is helping to our clients to know their customers better. On the base of this knowledge they are able to communicate with their customers in personalize way. In that regard they see higher customer engagement with their marketing messages in many channels which leads to increased revenues.
Vorteile:
With SALESmanago you have all customer data (behavioural and transactional) in one place and ready to use in many channels SM offers. Many eCommerce marketers are using single purpose applications or platforms and therefor they are not able to have 360 view of each customer. SALESmanago solves this problem with excellence.
Nachteile:
Complexity of the platform might scare some users. Also some user expect a magic wand platform which will do everything for them. That is not truth obviously. It is about proper work and time to learn how to use this tool and get all the benefits platform has.
Not giving us what we need
Kommentare: Implementation went ok, features are ok but we are having problems with email formatting. That is really important to our marketing but they don't seem to be taking real action to resolve the problem. Also the web analytics are not working properly. Again we reported the issue but no resolution. I think they don't have enough technical support so having been a customer for a year we are actively looking for other options.
Vorteile:
Comprehensive set of features and potentially a powerful marketing aid just needs better technical support.
Nachteile:
Email formatting problems and slow technical response. The training material is not always easy to understand.
Antwort von Benhauer
vor 7 Jahren
Dear Mr. McCarthy, Thank you a lot for the shared review. I am extremely sorry to hear that you find our technical support as not satisfactory enough. My name is Anastasia Chaykina, I am an Education manager at SALESmanago. I did tried to contact you in November, 2016 asking for the review of the system and your work with the support team. Unfortunately, I haven't received any feedback from your side, which could prevent the occurred dissatisfaction. I will get in touch with you immediately and I hope, we will find a solution together. We have currently made major improvements in the educational materials as well as launched the free technical life-meetings for our clients. Just in case, I am leaving you my email address which is anastasia.chaykina@salesmanago.pl - feel free to contact me in case you need any support from my side. As promised, I will get back to you along with your project manager. Best regards, Anastasia Chaykina
Very complete marketing automation platform
Vorteile:
I have been using Salesmango for about 4 years. At first I found the platform a bit difficult to use, but over time several tools have been simplified. Today it seems to me a very complete platform.
Nachteile:
The menu organization could be more neat and organized. Having everything you need clearly indicated helps productivity a lot.
In Betracht gezogene Alternativen:
B2C expertise
Kommentare:
I am using SALES Manago for 3 key processes today:
1) all our e-mail marketing needs. We have done e-mail A/B tests to understands performance and improve our results.
2) Web push notifications that have helped us to bring customers back to our site.
3) Social media management. I use it to program FB postings ahead of time.
Vorteile:
I like the features that are very relevant to B2C businesses. For example, the RFM (recency/frequency/monetization) segmentation and automatization rules based on such segmentation. Also they are great about releasing new features and improvements. In the 2 months I have used it, they released a new Whatsapp integration (very relevant to my Latin American market). Finally, the on boarding support is great and it helps you to take full advantage of the tool.
Nachteile:
There are some features, like the events manager, that are not responsive. But I am sure they will fix it soon.
