Field Force Tracker

"all in one fsoftware"

Vorteile: Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Nachteile: with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

"Good initial app"

Kommentare: We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Vorteile: Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Nachteile: updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

"Equipment sales"

Kommentare: We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

Vorteile: Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Nachteile: Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

"Field Force Tracker"

Kommentare: Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Vorteile: Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Nachteile: As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

"Intuitive field service application"

Vorteile: The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Nachteile: The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.