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seit 15 Jahren bei der Softwareauswahl
Intercom
Was ist Intercom?
Intercom entwickelt eine Reihe von Messaging-First-Produkten für Unternehmen, um das Wachstum über den gesamten Kundenlebenszyklus hinweg zu beschleunigen. Das Unternehmen bietet eine komplette Wachstumsplattform für Marketing, Vertrieb und Support. Die weltweit erfolgreichsten Unternehmen wie Atlassian, Shopify und New Relic nutzen Intercom, um das Wachstum mithilfe von Chat-Funktionen, Bots und personalisierter Kundenkommunikation voranzutreiben.
Wer verwendet Intercom?
Intercom hat weltweit über 25.000 zahlende Kund*innen, darunter große Unternehmen wie New Relic, Sothebys und Shopify sowie kleinere Unternehmen wie Airtable und Coda.
Du bist nicht sicher, ob Intercom das Richtige ist?
Mit einer beliebten Alternative vergleichen
Intercom
Weitere gute Alternativen zu Intercom
Bewertungen über Intercom
Intercom is great for chat
In Betracht gezogene Alternativen:
Super Funktionen die es zu bezahlen gilt
Vorteile:
Live Chat, In App Integration, Help center, Automatisierungen
Nachteile:
Preis und an manchen Stellen unintuitive Bedienbarkeit
Intercom unterstützt in der täglichen Kommunikation mit Kunden & Lieferanten
Vorteile:
Durch die Nutzung der Software hat sich unsere Kommunikation mit Kunden und Lieferanten verbessert.
Nachteile:
Es gibt mittlerweile so viele neue Integrationen und Weiterentwicklungen, dass man fast zu viele Funktions- und Einstellungsmöglichkeiten hat.
Easy way ro communicate with your customer
Vorteile:
Easy way ro communicate with your customer with a variety of communication tools. Keep a database of all your customers and their conversation history.
Nachteile:
Having used other software in the same category, I find it a little more difficult to communicate with multiple customers simultaneously by switching from one conveersation to another, but this in no way detracts from the quality of the platform.
In Betracht gezogene Alternativen:
Great live chat and marketing tool
Kommentare: Intercom is vital for our sales and customer service teams, we use it to communicate with our customers in real time and through email campaigns.
Vorteile:
It is easy to use, and honestly one of the best tools out there. Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots. They have a ton of integrations with other services.
Nachteile:
Many features can be found behind a paywall and their tiers of service and bundles are not very clear.
Fairly unreliable tool
Kommentare: When it works it is great, but the support team often avoids helping with issues and isn't available during a major outage.
Vorteile:
It has great features, when they are working correctly.
Nachteile:
There is no live support. During major outages, which are far from uncommon, it is impossible to reach anyone. Their support is only available via chat, with 1-5 business day response times. Since the support team uses the same chat platform they offer to customers, it isn't possible to reach someone during a major outage. The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support.
Antwort von Intercom
letzten Monat
Bobby here from the customer support leadership team. Overall, sorry to see this and happy to chat more if you want — send me a message by email or LinkedIn DM! I also wanted to follow up on your feedback regarding our processes. We use Statuspage to communicate with customers during an incident or outage. We post as soon as we begin troubleshooting, share updates along the way, and communicate when it's resolved and what happened. You can also message us on Twitter during an incident, or send us an email. Intercom promises a 99.8% availability. We have never missed this, and on average exceed this target so outages are very rare thankfully. The CS team aims to respond within a few hours to 1 business day. Very soon we'll be even faster, and we'll continue to give human support to everybody. Bobby
