Was ist Intercom?
Intercom entwickelt eine Reihe von Messaging-First-Produkten für Unternehmen, um das Wachstum über den gesamten Kundenlebenszyklus hinweg zu beschleunigen. Das Unternehmen bietet eine komplette Wachstumsplattform für Marketing, Vertrieb und Support. Die weltweit erfolgreichsten Unternehmen wie Atlassian, Shopify und New Relic nutzen Intercom, um das Wachstum mithilfe von Chat-Funktionen, Bots und personalisierter Kundenkommunikation voranzutreiben.
Wer verwendet Intercom?
Intercom hat weltweit über 30.000 zahlende Kund*innen, darunter große Unternehmen wie New Relic, Sothebys und Shopify sowie kleinere Unternehmen wie Airtable und Coda.
Wo kann Intercom bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Intercom
- 2011 gegründet
- Chat
Erhältlich in diesen Ländern
Australien, Deutschland, Kanada, Vereinigte Staaten, Vereinigtes Königreich
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Über den Anbieter
- Intercom
- 2011 gegründet
- Chat
Erhältlich in diesen Ländern
Australien, Deutschland, Kanada, Vereinigte Staaten, Vereinigtes Königreich
Intercom – Videos und Bilder
Kosten ähnlicher Produkte wie Intercom vergleichen
Intercom Funktionen
Alternativen für Intercom
Bewertungen über Intercom
Liam M.
In Betracht gezogene Alternativen:
Not Much Competition
Kommentare: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Vorteile:
From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Nachteile:
Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
Verifizierter Rezensent
Simple and easy tool to use
Kommentare:
It is very good for customer support live chat. We also use it to contact our customers via email service if there are any issues with their accounts.
Great service and lots of features for us to use. Overall it's a good product.
Vorteile:
Live chat with all information about clients is very helpful. Easy access to all information is critical. The tool is easy to use, no need for long training sessions.
Nachteile:
Every feature is sold separately. Prepare to spend lots of money if you want to use it in full capacity with a large team.
Verifizierter Rezensent
Aggressive, Slow and Incompetent staff
Kommentare: They charge through the nose and treat long term customers like neglected children
Vorteile:
It used to be good 5 years ago but now it’s overpriced
Nachteile:
We are moving from intercom to a different chat provider after being with Intercom for 5 years. Fundamentally Intercom still charges a lot more than the competition but is no longer the market leader. I told intercom that we are going and [SENSITIVE CONTENT] offered us a better price. At first we were interested as there is a bit of hassle in moving. But I couldn’t believe what happened next… [SENSITIVE CONTENT]was incredibly slow to reply and unprofessional. He probably is dealing with 1000 other customers who are leaving. Eventually he retracted the offer after a month after not “getting approval”. Why did he offer that in the first place? This is a slimy sales tactic straight out of the book. He never had any intention of matching the offer we received from a competitor. After I complained that [SENSITIVE CONTENT] had wasted 1 month of time stalling us from leaving, he sent an aggressive reply in all capitals! I’m shocked and disgusted at this behaviour from a company. Im cancelling my intercom account and moving to a company that appreciates their long term customers.
Amanda M.
In Betracht gezogene Alternativen:
Great tool for engaging & converting website visitors
Kommentare: Overall no major complaints with Intercom and plan to continue using it for the foreseeable future.
Vorteile:
We love how easy it is to engage with our website visitors and help answer questions or direct them to the resources they're looking for. We bring in a good number of leads to the sales team each month from the use of Intercom chat. We really enjoy how you can integrate it with Slack so that you don't always have to keep Intercom open in your browser.
Nachteile:
It's kind of annoying how a lot of the features cost a good amount of additional money. And some things aren't super intuitive as far as navigating and what lives where within the platform.
Verifizierter Rezensent
Best live chat software to use on your website
Kommentare: Very good experience so far. 4 years and still learning/thriving using it.
Vorteile:
We have been using Intercom on our website for more than 4 years now. And we don't plan on changing. It's a great software, allowing you to be present for your website's visitor during their journey. You can customize messages per pages they will go through. You can activate CTa for them to leave you their contact details if they want direct contact or if they are interested by your services/products. Intercom itself as a tool is very easy to use, and the UX/UI is great. They always have webinars etc for you to improve your use of it.
Nachteile:
It can be very overwhelming if you have a big company. It's amazing when you have one person dedicated to it.
