Wer nutzt diese Software?

SmartGridCIS provides energy billing and customer facing solutions for investor-owned utility companies as well as public power companies, electric cooperatives and deregulated retail energy provider

Durchschnittliche Bewertung

8 Bewertungen
  • Gesamt 4.8 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.2 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten

Angaben zum Hersteller

  • SmartGridCIS
  • http://www.smartgridcis.com
  • Gegründet 2009

Über SmartGridCIS

SmartGridCIS is a leading provider of energy billing and CIS solutions for regulated utility companies and deregulated retail energy providers that want to fully leverage a smart metering infrastructure. Since making our prepaid energy platform commercial in 2010, SmartGridCIS has continued to build a steady and diverse customer base, and in the process, enhanced our product offerings. We now offer traditional (post-pay) billing and CIS, along with a consumer web portal and mobile application.

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SmartGridCIS Funktionen

  • ACH Zahlungsabwicklung
  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Einziehen / ausziehen
  • Elektrizität
  • Erdgas
  • Inkasso-Management
  • Kabel
  • Kontoverwaltung
  • Kundenmanagement
  • Müll
  • Nicht gemessene Abrechnung
  • Nutzungs-basierte Abrechnung
  • Online-Zahlungsabwicklung
  • Raten-Management
  • Service-Anrufmanagement
  • Strafe-/ Obergrenzen-Verarbeitung
  • Wasser
  • Zählermanagement

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Die hilfreichsten Reviews für SmartGridCIS

User friendly, Efficient, Customer focused, Well designed

Bewertet am 29.1.2018
Nicole P.
Utility Billing Speicalist
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: I like that its simple and straight forward. The software is very user friendly, and easy to use. I also like the quick response time from customer support when there is an issue, their response time is unbelievable. It is always the same day, and even if it has to be escalated which I like that they keep us as a customer informed of what is going on and what they are doing to find a solution. The software is well designed so that everything is transparent, when looking for something in particular you don't have to dig to find information that you are looking for.

Nachteile: The only con I would say is if there is an issue on the customer's account we have to contact customer support to fix, which customer support is always amazing when it comes to getting a problem solved but sometimes it would be nice if we were able to fix a billing issue or usage issue on the customer's account. Like I stated customer support always though helps us in a timely manor and is very efficient.

We've had challenges with SmartGrid, but the support has made it a wonderful relationship!

Bewertet am 26.1.2018
Andrew B.
Customer Service
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: I do have a couple software feature suggestions. And the great thing is that the support portal allows you to talk about your problems or suggestions and you can see it through until it is solved.

Vorteile: The software is very customizable and user friendly. It also features bilingual communications for speaking with customers via email, text or automated message.

Our experience with SmartGridCIS has been great. Easily the best business decision we made in 2017.

Bewertet am 25.1.2018
Bruce G.
Chief Technology Officer
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The features, functionality, and customization available are the reasons we chose SmartGridCIS and we haven't been disappointed. Additionally, we now have insight into our data that wasn't possible with our previous solution. This insight is enabling us to make more informed decisions that better server the company and our customers.

Nachteile: The only "Con" we have experienced is training and documentation during implementation were somewhat lacking. I know the SmartGridCIS team has been working on both training and documentation, so I expect to see vast improvements soon.

Horizon Power - Smart Prepayment Project

Bewertet am 8.7.2014
Brett T.
Project Manager
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The SmartGridCIS solution that we deployed included a client application, plus a recharge operator portal. Our goal was to smoothly transition from a 'prepayment meter' solution to a smart-meter based prepayment solution. In addition to prepayment messaging, automated meter management and account management, this included the specific ability to display the customer's account balance, on the meter, to within $1 of actual balance. We also needed to allow our 'recharge operators' with a means to manage credit on behalf of their community members. Horizon Power chose SmartGridCIS because of their relevant functional capabilities, and their strong relationship with our AMI and smart meter partners. We went live with SmartGridCIS in May of 2014. The launch was a complete success! And the SmartGridCIS team has proven to be extremely easy to work with and quite responsive.

its a great software but could use some enhancements

Bewertet am 25.1.2018
Maria G.
christie.garza@brookletenergy.com
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: i like the way it displays important information for prepaid customers in one screen. this makes is easier for CS to efficiently give customers information

Nachteile: that you are not able to edit notes if you forget to add something in the notes you have to create another one.

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