Wer nutzt diese Software?

SmartFile eignet sich hervorragend für mittelständische Unternehmen, die sich auf Wachstum konzentrieren, und große Unternehmen, die in regulierten und auf Compliance ausgerichteten Branchen tätig sind.

Durchschnittliche Bewertung

43 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • SmartFile
  • https://www.smartfile.com
  • Gegründet 2009

Über SmartFile

SmartFile ist eine Dateimanagementlösung, mit der alle Dateien vor Ort und online sicherer geteilt, verwaltet und gesteuert werden können. SmartFile bietet die besten und stabilsten Dateizugriffsberechtigungen und nutzerdefinierte Nutzerrollen für zusätzliche Sicherheit. Aktivitätsprotokolle für Nutzer- und Dateiaktionen werden für die HIPAA-konforme Prüfung in einem permanenten Protokoll gespeichert. E-Mail-Benachrichtigungen, Links zu virtuellen Ordnern, sicherer Dateiübertragungsprotokollzugriff und AD-/LDAP-Integrationen sparen IT-Abteilungen Zeit.

SmartFile Funktionen

  • Compliance-Verfolgung
  • Dateitypumwandlung
  • Dateiwiederherstellung
  • Dokument-Indexierung
  • Dokumentaufbau
  • Dokumentenarchivierung
  • Dokumentenaufbewahrung
  • Elektronische Unterschrift
  • Offline-Zugriff
  • Optische Zeichenerkennung (OCR)
  • Versionskontrolle
  • Werkzeuge zur Zusammenarbeit
Der Softwareanbieter hat diese Information nicht vervollständigt.

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Die hilfreichsten Reviews für SmartFile

Overall really good but room for improvement

Bewertet am 25.1.2019
Zach W.
CTO, CCO
Verlagswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile.

Nachteile: There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. People understand a file system. I would suggest imitating more of the features of a file system, at least for drag and drop. Sorting files takes several steps. It would be nice it this was faster. Uploading and downloading can be painfully slow at times. And no, its not our internet. Its you. We have a dedicated 1Gb download and upload line. Uploading and downloading from other servers are consistently faster. We upload to S3 every day and its always ten times faster. When we are transferring small files this isn't an issue. When we transfer a huge files. It becomes an issue. I really like the activities feed. Its very helpful for reviewing activity on our account. The activity feed works great some times but fails to load at other time or is incredibly slow. Make this just work. Along the same lines, the notifications are extremely helpful but delayed too long. I have a lot of team members who ask me to switch to dropbox. They have various reasons, not all legitimate, but some are. Look at their UI. Look at what they are doing. Its really easy to use.

Great unlimited sharing platform. FTP and webdav support are a huge plus!

Bewertet am 26.8.2019
Evan S.
Vessel IT Team Lead
Transport/Güterfrachtverkehr/Schienenverkehr, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use and setup of shares and links. accessibility for users.

Nachteile: When issues do arise, we have had lackluster support in some cases. we have had this product for over 5 years.

Review of SmartFile

Bewertet am 25.1.2019
Verifizierter Rezensent
Web Developer / Server Administrator / SEO
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The business problem that SmartFile solves is allowing lots of file storage which I use for daily backups of mission critical files.

Vorteile: First and foremost, I like the fact that this service exists. I needed a place to backup files via ftp, and there are few places that allow for using ftp and allow this much file storage. There are a lot of features offered that I was not looking for, but they sure do come in handy. It is nice to have a web based interface and to be able to quickly generate and share a link with an expiration date.

Nachteile: We have had some issues with a false message saying we reached our limit. I have been working with tech support, and they are assisting with the issue. Tech support responds quickly, and I really do appreciate that.

Antwort des Softwareanbieters

von SmartFile an 28.1.2019

Thank you for taking the time to give us feedback. Our engineers were made aware of this issue and are currently working on a patch to resolve the problem. We do apologize for the inconvenience and will continue to update all customers experiencing this issue with our progress.

TBD

Bewertet am 26.1.2019
Mark W.
Client Services
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: TBD, building a business process and the single coupling to Okta has made us rethink our approach but in a way it’s a good thing because we’ve decoupled storage from user context.

Vorteile: The offering provides a very polished interface and the ability to set your own branding are very well implemented in SmartFile.

Nachteile: SSO provider support is limited solely to Okta which, while one of the larger providers in the space this sole point of support suggests that support and integration are generally intended to focus support, integration, and their business offering to Fortune 500 organizations.

Antwort des Softwareanbieters

von SmartFile an 28.1.2019

Mark - Thanks for taking the time to give us your feedback, and I agree that our SSO options are limited. This limitation is due to SmartFile having one of the largest FTP user bases in the world. Over 75% of our user activities are FTP, and our user permissions are built to support this. Most SSO providers (ie. Google, Facebook, LinkedIn) only support an email as a username and therefore does not permit a non-email login. In order to offer more SSO providers, we would have to require users to use a SSO login for the web interface and a separate login for FTP. We felt having multiple login methods would cause a high rate of confusion to our user base and chose not to move forward with additional SSO providers. Also, you're correct in your assumption regarding enterprises. To meet our enterprise customers security requirements we did integrate with Okta and we just rolled SSO using Azure. Thanks again for your feedback and comments.

Perfect if you are not setting up your own FTP Server

Bewertet am 1.2.2019
Arturo U.
IT MANAGER
Animation, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our experience with SmartFile has been a positive one. We use it to transport files to and from our sister studios in China and we find that this is one of the only FTP servers that makes it to China.

Vorteile: My colleges and I love that we can access our files via the web anytime.

Nachteile: The web portal times out on long downloads and we do get partial downloads that way, smaller files are fine to be accessed that way but when moving project files over 11gigs, we have to use FileZilla or any other FTP clients since those can be set up to continue an upload/download without having to start all over again.

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