von Graduway4.5 / 5 117 Bewertungen
Wer nutzt diese Software?
Universitäten, Business Schools, Jura-Schulen, medizinische Schulen, K-12, Unternehmen, Non-Profit.
Durchschnittliche Bewertung117 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2009
Graduway bietet eine einfache Möglichkeit für Institutionen, ihre Alumni zu engagieren. Die Software ermöglicht ein wertvolles Netzwerk für Alumni, Studenten und Anhänger einer Institution, um sie miteinander zu verbinden und engagieren und sie näher an die Institution zu bringen und ihre Alumni-Beziehungen zu erweitern und zu vertiefen. Heute hat Graduway mehr als 500 Kunden und in mehr als 40 Ländern und ist als führender Anbieter von Alumni-Netzwerk-Plattformen anerkannt.
- Abrechnung & Rechnungsstellung
- To-do-Listen Verfolgung
Die hilfreichsten Reviews für Graduway
Bewertet am 21.4.2017
Graduway alumni platform
Kommentare: We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback. We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up. There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.
Vorteile: Bright, attractive, inviting interface. Easy to use. Regular new developments released.
Nachteile: Search functionality. Homepage could do with restructuring.
Antwort des Softwareanbieters
von Graduway an 21.4.2017
Thank you Aba for the review.
Bewertet am 10.4.2017
Kommentare: In my 37 years in Higher Education, I have not had a platform that truly can impact our brand (stories) to enhance our reputation and engage our alumni like Graduway has in a short period of time. Everything they have promised they have delivered and more. They are incredibly responsive to our suggestions and their customer service is outstanding. The campus wide community has embraced this tool, understanding its value to the long-term success of our university. Weekly we have generated new ideas and strategies due to the opportunities this platform provides that had not existed in the past. SVSUConnect is now playing an essential role in our university strategic plan. I would highly encourage you to have a demo to see first hand with key players in your university the possibilities this platform could provide your university - you will not be disappointed!
Vorteile: It provides our alumni and students significant career navigation, mentoring and networking opportunities. Enhancing our reputation and brand through stories. Providing prospective students and their parent's value (outcomes ) to our degree. Mentoring opportunities for our alumni to mentor our students. This tool can also have a big impact on meeting enrollment and retention goals
Nachteile: It takes time to navigate the university academic side of the house to create win/win scenarios -- one needs to be patient but no doubt the effort will pay off in the long run . Need to create champions through out the university to maximize what the effectiveness of the platform.
Antwort des Softwareanbieters
von Graduway an 21.4.2017
Thank you Jim for the review.
Bewertet am 11.5.2017
This Software made the Launch of our Alumni Portal so easy!
Kommentare: Connecting our Alumni, our students with our Alumni and also being able to reach out to our Alumni. The Feedback we have received was good and withMBS Connect we have found an easy (and sexy) way of keeping our Alumni up to date.
Vorteile: I really like the Usability and some of its Features (Newsletter function, Job Portal, Events, News items). The Graduway Team was always really helpful and supportive. They seem to be very open to their customers' Feedback and work on continuously improving the Software. I also appreciated the Alumni related articles sent out, as well as the quarterly Reports and updates.
Nachteile: Even though the Features are Overall really good, there are sometimes some restrictions to them which makes working with them a Little bit challenging or less convenient (e.g. Newsletter text a bit too short, no possibility to Highlight info (bold, italic)). But These were just Little things
Bewertet am 2.3.2018
Good for the end user, bad for the institution with little options for reporting or customization.
Kommentare: It was actually a pretty significant step down in terms of functionality from IntroMaps, which was our product of choice before its purchase by Graduway.
Ease of identifying and contacting potential mentors and volunteers.
Easy to sign up and create a profile.
The search function (not the filters) in the Directory is surprisingly flexible.
Everyone gets every thing, so folks in Boston get notices about events in Los Angeles.
Directory is based on city name rather than zip code or radius, which is incredibly inconvenient.
Map and nearby are only available on mobile.
The reporting is beyond bare bones - we don't even get open rates on newsletters.
Every time we talk to customer service, we get a "no we can't do that" or "I'll have to talk to IT"...and then we never hear back.
Support staff are in too-distant time zones, so we have to wait too long for a response.
When something we want or need is available, it's usually a significant extra cost - so we get nickel and dimed for everything.
Bewertet am 7.4.2017
Great customer support and easy to use platform
Graduway's personalised customer service is excellent - Sarah guided us through the whole process with patience and a sense of humour that made it entirely painless. The best tip I can give is to be clear about what Graduway can and can't do, and how best to use it alongside your existing channels and platforms. Support and buy-in from colleagues makes the world of difference, so take the time to communicate the benefits (to them) and explain the purpose, to manage their expectations before you launch. The administration area is simple to use and we're very excited about the planned expansion to functionality in mailing features, Groups and site content - which are all a direct response to customer input. It's nice to feel listened to as a customer, and even better to see improvements as a result.
Some features, currently missing, would make me more inclined to rate everything as 5/5, but it's a great start and we're hugely optimistic about the impact this platform will have on our overall Alumni Engagement Strategy following a wider launch to students, with Graduway's support.
Vorteile: The ability to filter and target user groups for effective communications, the easy admin area and the interactive elements built-in to encourage networking among alumni and students.
Nachteile: The built-in invitation/message/newsletter functions are good, but lacking in reporting features that would make this much more useful. Having no ability to view bounce backs, unsubscribes, open/read rates means that we have to use Mailchimp for this activity, which is disappointing when our expectation was a single platform to manage our communications with alumni.
Antwort des Softwareanbieters
von Graduway an 7.4.2017
Thank you Kerry.