Talkroute

Talkroute Makes Our Business Work Everywhere

Kommentare: Talkroute has made our business work, especially when most of our team is remote. The platform has been at least as stable as anything in our tech stack. We use the text feature as much or more than the phone features, but for those potential guests who really want to talk to someone before renting from us, this platform has been essential.

Vorteile:

The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.

Nachteile:

There are occasional lapses in refreshing so bouncing back and forth between view on a mobile device and laptop can sometimes be challenging.

Great for after hours

Kommentare: Overall this has made my job much easier, tenants no longer leave messages on my personal phone

Vorteile:

I like that tenants can leave messages and I will get a notification on my phone, and I can also send them texts without using my personal phone number

Nachteile:

I dislike that the voicemail box gets full very quickly

Constant downtime

Kommentare: I am not normally one to bring my negative sentiments about a business online but Talkroute definitely deserves a bad review. The sales team is AMAZING. They can make you believe they’re selling you the solution to all your problems. When in reality they’re selling a half baked product that has constant server issues. We had multiple periods of downtime on our phones the month we worked with them. We requested for a credit to make up for the headache and lost time. They responded by telling us they don’t offer any support or credits unless the issue is ongoing for 24 hours. If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.

Vorteile:

Guaranteed downtime to disrupt your business operations

Nachteile:

Terrible customer service Buggy UI Phone lines do not work

No more answering service

Kommentare: Not having regular office hours our customers can still reach us by phone easily. Also we can switch up who gets phone calls by easily switching up who takes calls in which order!

Vorteile:

We do not staff an office on a regular basis but we still want to be accessible by our customers so we use Talkroute. It is set up to ring to 4 different people in sequence of our programmed availability. And if we miss a call we can easily look up who we missed a call from.

Nachteile:

When the calls ring in the ringtime gets a little long. That maybe user error on out part!

Great product!!

Vorteile:

I run a counseling private practice and I needed an affordable alternative to having a traditional phone system. Talkroute beat all my expectations.

Nachteile:

The only thing I don't like is that only one line has the ability to text. Outside of that it is great.