SportsEngine

Parents love it ... rockstar support ... simple to use!

Kommentare: We just ran a fundraiser through the site. 4421 individual products sold through a shareable social media link from our Sports Engine team page. We made money for our lacrosse club and I didn't have to lift a finger. They built it all as a registration. When it comes time for delivery I run one report and all the data is there.

Vorteile:

The interface is simple and user-friendly. Parents and players love the team stats feature! Great mobile App. Reporting is a breeze exportable .xls for everything you want to know. Registrations can be used for fundraising sales. Can't say enough about their support team and I manage a support team for a web hosting company. I could have built all the functionality myself but it would have taken months these guys have an out of the box solution at a reasonable price. Don't listen to the hater reviews they have no idea what it takes to keep an application like this running and are looking for free software that can't do what you need it to do. This stuff works and is reasonably priced!

Nachteile:

Some limitations to the size of pick list you can have them build for you when using registrations as fundraising management but I'm asking a lot of their support team to manually build out lists. I wish they would implement export to Google Drive in the spreadsheet reporting features.

Sports Engine Review

Kommentare: Sports engine is great for someone that has experience with this type of software system. If you are new to the registration software, it might not be the best option.

Vorteile:

I liked that the software had many features such as a countdown timer.

Nachteile:

The ease of use was pretty difficult. I felt that I was calling in a lot for help with the software.

Very Disappointed Customer

Kommentare: Terrible. Their development team doesn't work. I've had bugs logged for over 4 months that are still not fixed. New ones pop up every day and just get "logged with the development team," never fixed.

Vorteile:

When it works, its great, it just rarely works correctly or as advertised.

Nachteile:

There are so many bugs that mess everything up. Then they say "its just a known bug" in the system and they are working on it. The bugs NEVER get fixed. Known bug, it was known when you where selling this to me. A scheduling system that doesn't display schedules correctly, or sync roster names or and changes correctly. Tough to operate in a system that doesn't even schedule or roster correctly. Platform does not do what they advertise. At least not well. Its also not very compatible with google chrome.

Lots of Features - Difficult to Use - Limited Reporting

Kommentare: Mixed. We thought the league website looked better than our previous version. But getting data out of the system and league setup was more difficult than our previous provider.

Vorteile:

It has a robust front-end. Lots of features available for your league/team website. Their tool allowed users to easily build nice looking websites. They had many widgets that allowed you do generate many different web objects on a website (i.e. News articles, league standings, podcasts and use of your own URL). They offer the opportunity to provide feedback to enhance the product.

Nachteile:

Administrator interface was somewhat convoluted and not user friendly. Setting up a season, teams, divisions and games was not straightforward. Reports were limited. In our league, our commissioner needed to track specific penalties. SportsEngine does not offer true report functionality. It lacked the ability to design your own report, specify a query for the exact data you needed or specify the layout of the data. Even though they offer the ability to provide input on new features or suggest them, very few of the suggestions turn into reality. Nice feature to enter games real-time but it also was not always easy to use. Initial outlay was over $6k with annual cost around $700.

Why I chose SportsEngine

Kommentare: I've been with these guys from the beginning with multiple sports and clubs. They keep improving, keep listening and are generally fun people to work with. I think there's room for improvement in their product and they keep doing that, which is what I appreciate the most. They're also far ahead of their competition in terms of support and engagement with their user community.

Vorteile:

SportsEngine is more than a website. It's team collaboration software, content sharing, volunteer management, financial management and more. I still use other software tools, but I wouldn't have to, and in many cases it's just a matter of taking the time to migrate to SportsEngine's better solutions. I still use Ground.Work for collecting fees, because it's cheaper, but SportsEngine would be easier for me in the long run, if my board would let me switch.

Nachteile:

There are some features of SportsEngine that I find unintuitive, like News and News Aggregators, but the functionality and support is there, which is far more than I can say for most competitors. I also think some collaborations with partners like Ground.Work or JotForm would make sense to reduce cost and complexity of the existing solutions within the SportsEngine suite.

Do Not Use - Support Is Virtually Non Existant

Kommentare: Use Someone else - their customer service is terrible and has many issues - and pushes insurance etc on your cutomers

Vorteile:

To be honest, the only positive is that the registration management was much easier than my previous company. When I signed up for sports engine it was $49 a month, At $149 with reduced service, more issues and new better companies now available, they are definitely not worth the money

Nachteile:

Customer service is terrible. they push insurance that is a joke as well as other products down customer throats - over priced, many dumb functionality issues they refuse to fix. Upgrades they added this year for significant price increase were actually downgrades in my opinion. Glad to be leaving. Save your money and frustration and go elsewhere.

Product good ZERO live support

Kommentare: Disaster. Product has no value without support when you need it.

Vorteile:

Product and function, live in the moment updates

Nachteile:

Client “success”. Only BOT support available.

After 13 years, this is what you get, and it's NOT good.

Kommentare: This is a HORRIBLE company to do business with and if you are looking for a company to make your life easier with amateur sports this is no longer the one. NGIN used to be friendly, now that it is owned by NBC it is obvious that they DO NOT CARE, they just want your money.

Vorteile:

Nothing anymore. Everything I have questions about they give me a standard "we do not have that capability" answer. They make decisions based on what they want (easy) versus what would be best for their customer.

Nachteile:

I was one of the very first users of NGIN (SportsEngine predecessor) in 2012, 13 years ago. Back then it was very easy to talk to a customer service agent or sales to get issues resolved, and usually immediate response to all issues. I run a High School Football Program in Canada where we register our athletes online and have been doing so for the past 13 years using SportsEngine. This year they decided to 'change' aspects of the registration WITHOUT reaching out to us to tell us of functionality changes that are important to our process of registering athletes, causing some major pains in processing registrations.Every once in a while a user runs into an issue where they try to complete the registration, trying to make a payment and all they get on the screen is a frozen 'sending your payment' message. Nothing goes through. This is not all people trying to register, but a significant amount of them.I contacted SportsEngine customer service (they only allow this in an online chat) on at least 6 occasions over a week long period and the only response I have received is an automated 'we are looking into it' . NO resolution. I booked a telephone conversation with them (that takes a week to book in advance btw) and here we are, 2 hours past the scheduled time they were supposed to call me and you guessed it, NO PHONE CALL. It is THEIR problem and it has been over a week and not even a message or call to tell me where they are at with my issue.

Do not use this platform unless it's required!

Kommentare: Awful at best

Vorteile:

Best feature about this platform is it has a mobile app.

Nachteile:

The financial module is a joke, do not pay for it. It's awful and the customer service and support is 1000X worse. It will end up giving you massive headaches and causing a ton of problems and making your club look unprofessional.

Great Salesrep, Horrible, Clunky Interface and terrible email editor- stay away!

Kommentare: (There must be a limit above)... but there's more bad news: The registration form must be built by 'SportsEngine Engineers'. There's no way to modify it yourself, and when you do add fields, weird things happen and people can't complete the form. Also, don't add fields like "Parent2 Email Address"... because you would think that means that Parent2 would get copied on email and nothing is further from the truth. Also, the system doesn't recognize registrations from the same family (if they occur separately). The result? No way to calculate a 'Maximum Charge" (In our league it's max $300/family)... This just results in more time wasted explaining the limitations of SportsEngine to parents. The system is cobbled together from a bunch of different technologies... for example, the website editor is different from the registration system, which is COMPLETELY different from the payments system. SportsEngine Sales People... YOU KNOW THIS IS TRUE. DON'T DECEIVE YOUR CUSTOMERS INTO THINKING IT IS JUST ONE SYSTEM. The support is basically chat only, and very, very hard to get a hold of a live human being. Bottom line, we've been using this two seasons already, and this is the last one as far as I am concerned. (Note: We serve around 1,200 families across a handful of sports including basketball, baseball, softball, volleyball, etc.) So if you are still reading this and somehow still considering SportsEngine, absolutely make sure you are shown how to do basic tasks.

Vorteile:

The ability to log in using Gmail is the saving grace of this software. I also like the admin edit mode (the only thing I like about the edit mode), where you can see what the website looks like as a user, and then change components of it. But that's about it.

Nachteile:

Oh, where do I begin??? The HTML editor looks like it is circa 1997. It's was clearly designed for older computers- you can't even see what you are typing-not enough space. Also, What You See is DEFINITELY NOT what you get. For example, you have to know to hit the Enter key twice if you actually want a line space. Also, forget dropping or pasting pictures- you have to know HTML. You have to have a degree in SQL programming to figure out how to pull reports. Worse, there is no common field (like a Google Search field) where you can enter in some piece of information... you have to select filter, then select the field, then select a list of operators... and so on... and this is just to find coaches who are registered for the Boys 3rd/4th grade division. it's so frustrating! Then there are the things you can't do at all... like add an extra email address... This happens all of the time... As an admin, I get requests from parents to add another email address... and I CAN'T DO IT! Only the person who created the account can add additional notification email addresses, and even then (in at least one case) they still don't get emails form the system. And the emails you do get have automatic advertising.... and are definitely NOT mobile friendly. It gets worse from there- Coaches HATE, HATE, HATE using SportsEngine to try and upload schedules or even send messages to their team. They actually voted to go back to email.

Decent but not for extended family members

Vorteile:

The app seems decent for the most part.

Nachteile:

Sometimes it takes a while to update the webcal events. Chat messages are delayed so we use a other app for team messaging There is no webcal link to share with extended family to see the game only schedule. Ideally there would be a filter option for only games so we could share with aunts, uncles, grandparents, cousins, friends etc without sharing the full practice schedule.

SportsEngine as a Platform for Our Ski Club Website

Kommentare: Our overall experience with SportsEngine has been excellent. With use of this software we have converted our regular newsletter from an expensive printed format to an online format published on our website. This software has allowed us to streamline our new member enrollment and annual membership renewal by doing it all online and getting away from the endless inaccurate paper trails. All registrations for our club events and trips are more easily managed through this software, and we are able to keep track of our club membership more easily and accurately. Communicate with our club membership through mass or individual emails is made possible by the software.

Vorteile:

1. Ease of transition: We switched our Bogus Basin Ski Club website to the SportsEngine platform in August 2018. The transition only took 2-3 weeks and was painless. 2. Training and support: The online and in person training on the SportsEngine software was very thorough, and all of our questions were answered. Ongoing support through emails and scheduled phone calls has always been prompt and most helpful. Many questions are answered through their extensive online articles and recorded help sessions. Their online forums allowing interaction between software users and SportsEngine administrators is effective for getting specialized needs and problems solved. 3. Functionality: In order to create page content on your website using the SportsEngine software it is basically "plug and play" of different page elements, which is ideal for me since as webmaster I have no computer programing skill or background. This literally allows anyone to be the webmaster of your website using this software. Yet one of the available page elements (entitled Code) is designed to add custom HTML code as needed to any page. 4. Reasonable and fixed price: Our club leadership felt that the set up and annual maintenance fees for the SportsEngine software were very reasonable compared to other similar software platforms, and the annual maintenance fee is fixed regardless of the size of our club. 5. Size: SportsEngine is a very large organization and will still be here 10-20 years from now.

Nachteile:

The software is primarily designed for team sports with leagues, teams, players, coaches, parents and youth. We are a ski club of adults only with no teams. Our primary function is year round social activities. Despite this the software has worked very well for us by simply ignoring (not using) all the functionality designed for team sports.

Used to be Great

Kommentare: Poor. If I can find another company with some similar features, even it not as robust would change today. If you can figure it all out yourself. If you are OK reading and not getting support from a person, this would work. Very robust and a great site, they simply do not have the back office to support tit.

Vorteile:

It is very robust. it gives you so many features, from billing, emails, webpages, rosters, etc. That is what first attracted me to it and the best part about it.

Nachteile:

The customer service has disappeared. They used to be great but I feel they have grown too fast and are just going for the buck without having the support to help. As a visual and audio learner, reading is the least efficient way for me as a customer to get the information needed. If someone registers, it may show it, but it does not show up. I have tried two different methods that they suggest and there are still huge errors with it. I tried to update my billing and get the please wait processing and it never progresses. There are issues when people think they are registered for my site and they are not, they are signed on to Ngin, but not mine. Sometimes a pop up shows up, but most of the time it does not. There should be a banner or something to flag people as that would save so much time and frustration.

Great Product, Awful Customer Service

Kommentare: It was easy to setup our team and the corresponding website that was created was great. After the first year, we kept getting nickled and dimed from SE. We were happy to use the app and website the way we were, but customer service wanted us to use more of their features that were available. We started getting charged MORE for not using online registration or online payments. Our customer service representative didn't like to return calls to work out the problems we faced. We also couldn't get copies of the contract that stated we had to use online registration and payments for players.

Vorteile:

It makes great integration between the mobile app and the website. Easy to use and easy to edit web pages.

Nachteile:

Loss of ability to edit player pages once the players/parents have claimed/registered their athletes makes it very hard as an administrator to correct problems on my own.

We converted our complex custom operational sports web site to Sports Engine platform.

Kommentare: Eliminated our Accounts Receivables, Game Scheduler to go to desktop, IOS/Android Apps, data base generator, Game registrations flexibility and each team registration communications as well as being flexible to enable our live game iScorecast to be incorporated into SportsEngine software.

Vorteile:

The ability to be able to take our unique custom operational sports platform and adapt it and SportsEngine adaptations to get to the end results we wanted thereof. We demand a lot of data both from an analytics but also to users data within the analytics while using other software modules in a fully desktop and IOS/Android apps platform for our club members. SportsEngine has worked with us as we have pushed their system to fit our custom applications and uses thereof. The end result is that we have greatly reduced our staff time on a weekly bases by over 75%. This is huge savings in preparing for a transition plan.

Nachteile:

Registration for events, games and tournaments has some areas for improvement such as Page 2 of a new registration information should all just pop up as the same versus entering the same information over every time. We do between 90-100 registrations and that is the same reentry of information to the registration questions. Especially when it is a copy of a registration to the same site with a new title and that is all that is being changed.

I have been the webmaster of the MN Selects Festival for the past seven years.

Kommentare: The MN Selects were able to replace the manual registration process for approximately 700 players each year with an online solution that has built in reporting capabilities. So, in addition to managing our Festival more effectively in terms of time and money, we are also able to leverage various functionality to allow our coaches to track their registrations, assign jersey numbers, etc., as well as allow our Directors to track their regions teams at a holistic level.

Vorteile:

I had no prior experience as a webmaster when our MN Selects organization decided to pursue a company to help us manage our 40 team/680 player yearly festival. In a short time, we were up and running with a brand new website leveraging SportsEngine. I would say the most important aspect of the software is it's ease of use - the fact that an individual (and organization) with no prior experience was able to implement a solution so quickly clearly speaks to the strength of the product. In addition, equally as important to me/us as users, is the quality of the team's Customer Support. I continue to be impressed with the ease in which we are able to enhance and upgrade our site year after year thanks to the help of the SportsEngine team.

Worth every penny!!

Kommentare: The organization this has provided, as well as the ease of scheduling, rostering and reports we are able to do with ease puts a smile on our face every time. Often hear "yes, done in record time".

Vorteile:

The software helped us have a functional web site for our league. The mobile app is awesome! Our teams post their stats right after their games, can add photos, view their stats and are able to easily converse with their teammates on availability for their games.

Nachteile:

Waiting and really want the financial functionality that the States leagues have. Having financial data will make the software almost perfect for our league.

Flexibility Limited

Kommentare: I have liked most of the functions on SE except the payment options that have no flexibility. I like the recurring payments from parents but I couldn't add any credits or debits to any account. Now I am being told I can't use my 3rd party merchant services. So it's either break a contract with my merchant service provider who gives me GREAT rates and use SE high rates or find new software. Very frustrating.

Vorteile:

I like the recurring payments and the calendar and registrations for my teams. Love having AES for our tournaments.

Nachteile:

Customer Support is not the best. Hard to get help when needed. Chat lines are not always accessible and can't call anyone period. Told one thing by one rep only to be told something different by another rep. Takes forever to get a response or help from anyone there. Have to set an appt for a week or so out to get someone to call you.

Sport Engine has been great for my league since the first day I changed over to their website.

Vorteile:

First off, it's very professional looking! Which is a big selling point for my league. The look created legitimacy for my league. The support staff has been excellent to work with! From the Sales Representative and Account Manager I work with, all the way through Registration and Tech Support departments, all have been helpful, and prompt when doing so! I honestly believe the professional look of my website has given my business the edge over the competition in my market. And last, but certainly not least, the website is super easy for the user like me to edit, post pictures, video and content to my website.

Nachteile:

I don't dislike anything about Sport Engine's websites, or them as a company. If there was anything that could be thought of as a negative, or a drawback, is that as a new company, they have a lot of great new ideas and features that they plan to roll out in the future, but things like that take time to develop, so making sure they're done right for the sake of the customer is what is important. Patience is the virtue we all must have until those new features are brought to use.

7on7 Football with SE

Kommentare: I like the website, I like what it can do and my customer like the way it looks. Now I wish it was easier to get a hold of Customer Service. Or if Customer Service emails back all I get is link on my question. Its very cold and un customer friendly. There is probably so much more I could be doing with my 2 websites but no one will ever spend the time to really help you. You have to figure out everything on your own

Vorteile:

The ability to make it easy on my customers to play with us in our Leagues & Tournaments. Call to action with click through to registration pages set apart from competition

Nachteile:

For first two years I exclusively did my scoring and scheduling on SE. In the last year or so I have gotten away from that as I find it too time consuming and I use Zorts Sports now

SportsEngine has been a great partner and provider for our organization for nearly a decade.

Kommentare: We currently use the software for our website, a mobile app, tournament software, background screening and online registrations.

Vorteile:

The best part about SportsEngine's platform is how easy it is to use. It is very simple for administrators who don't have a computer science or programming background to learn how to use the site and create a great online presence. Another great feature of this software is how it is being continuously improved. There are a number of features and functionality available today are weren't just a couple of years ago, and product enhancements continue to be launched frequently.

Nachteile:

Registration fees include a transaction fee and a percentage-based processing fee. These seem small up front, but they can really add up if you process a significant number (or high priced) registrations.

Must Have

Kommentare: I use Sports Engine to run a year-round sports club, and it is an incredible tool. It is essentially a one-stop location for both the admin need, as well as the parent/player need. Team communication can also occur on location, and user assignments such as a team or coach permissions can be added. Most all the features have some customization, and with a few link shared to parents their onboarding is a smooth process. Sports Engine covers current issues such as the safety, and helps cover all the needed items in the registration process. It leaves more time to be on the field! I actually visited with my organizations rep in their home office and we had a great Q&A.

Vorteile:

It covers all the needed functions to run a sports program

Nachteile:

The only draw back is the older website look. The newer design costs money.

HTA Endorses SportsEngine!

Kommentare: It's been terrific. We have a small team working with SportsEngine and our website and SE and the service and support team have been fantastic to work with.

Vorteile:

The connectivity of information with anyone in the SportsEngine system, making it much easier to bring new people into the software and database. Also, the ability to manage registration and receive funds!

Nachteile:

Haven't run into any obstacles yet! SportsEngine is so much better than our previous web hosting experience.

Ease of use is King!

Kommentare: Excellent, I have been assigned my own Customer Service Person and they are brilliant!

Vorteile:

It is very user friendly. I am pleased with how simple tasks are to adjust my Club website without having to contact a customer service rep.

Nachteile:

I would be happier if there was a league scheduler as originally discussed. It would be easier than using a third party.

Amazing App for Your League!

Kommentare: I would definitely recommend SportsEngine for your league. It is super inexpensive and capable of doing so many things.

Vorteile:

Sports Engine will help your league tremendously! It is so easy to have schedules, scores, stats, chats, and everything to help your team(s) stay on the same page!

Nachteile:

There are no cons to this service, it is great.