Was ist Dell KACE?
Umfassende und benutzerfreundliche Appliance-basierte Helpdesk-Softwarelösung mit Funktionen zur Automatisierung sich wiederholender Verwaltungsaufgaben sowie zum Vorfallmanagement für Benutzer- oder Systemprobleme.
Dell KACE – Details
Dell KACE – Preisübersicht
Dell KACE bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Dell KACE findest du unten.
Dell KACE Funktionen
Dell KACE – Nutzerbewertungen
Zeigt 5 von 29 Nutzerbewertungen
Bewertet am 28.11.2017
I work in an IT department and we use KACE to handle our help desk tickets and much more.
Vorteile: It seems to always be improving. There are updates that come out and we tend to be early adopters for any updates. The interface changes along with the functionality and it always seems to be to the benefit of our company.
Nachteile: It would be nice if we could have a ticket open and then a counter would start. This way we could track how long it took us to complete a ticket. There doesn't seem to be this functionality with it.
Bewertet am 12.3.2018
An overall nice solution for managing computer inventory, updates and Help Desk tickets.
Vorteile: Managing computer updates is a breeze. The Service Desk ticketing section works really well for setting up different queues for different types of tickets and allows for setting up many different user groups and processes.
Nachteile: Support has never been the best for this when Dell had it and now that Quest software bought this out it, unfortunately, is not much better. One annoying bug that has yet to be fixed is that a users out of office message can trigger a ticket to be updated and then create an endless loop of Kace sending out ticket updated notifications to the users and then the out of office reply updates the ticket again and on into infinity. We've had a few tickets spiral out of control like this and really affect performance. Support didn't have a solution only a cheap workaround.
Bewertet am 3.4.2019
KACE is our help desk solution
Vorteile: One of the best things that we use KACE for is our tech support help desk. When the end users put in a ticket and describe their issues, we have a date stamped ticket number and a good heads up of what we need to do. Another great thing we use KACE for is to push down software and updates to our school computers which is a time saver to say the least. No more going to each computer and installing the software over and over. We also keep track of our inventory on KACE and can see when the last time a computer has logged into the network or if it is currently logged in.
Nachteile: This software was intense to learn. But, we did have several hour long webinars with a KACE tech to get our team up to speed.
Bewertet am 3.12.2019
Kommentare: We use KACE for Windows device management and patching. We use it to deploy some apps and scripts, as well as to do reporting for our devices. It's great when it works, but always slow.
Vorteile: The ability to execute scripts on remote systems that are not currently online (by running them after the devices comes back online,) the ability to view warranty information for most systems, and the advanced reporting capabilities.
Nachteile: It's slow as molasses, on a good day. The scripting functionality, the best thing about the product in my opinion, is being deprecated. Bad patches can be removed from KACE, but that doesn't remove them from the endpoints.
Bewertet am 20.7.2017
One of the worst things to ever happen to our company.
Kommentare: We have the benefit of know not to use Quest products in the future. The number of bugs and deficiencies in the K1000 have overwhelmed us for 2 years.
Vorteile: Kace has many tools for systems management, inventorying, monitoring, and tracking systems within a networking.
Nachteile: Kace's email handling is a complete joke. It's service desk design is utterly shortsighted . The base network handling is very inefficient and the database functionality is very bloated. Trying to get support for Kace is like trying to win the lottery. Consider yourself luck if anyone responds at all, let alone if they can actually help.