Durchschnittliche Bewertung29 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Angaben zum Hersteller
Über Dell KACE
Umfassende und benutzerfreundliche Appliance-basierte Helpdesk-Softwarelösung mit Funktionen zur Automatisierung sich wiederholender Verwaltungsaufgaben sowie zum Vorfallmanagement für Benutzer- oder Systemprobleme.
Dell KACE Funktionen
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für Dell KACE
Bewertet am 12.3.2018
An overall nice solution for managing computer inventory, updates and Help Desk tickets.
Vorteile: Managing computer updates is a breeze. The Service Desk ticketing section works really well for setting up different queues for different types of tickets and allows for setting up many different user groups and processes.
Nachteile: Support has never been the best for this when Dell had it and now that Quest software bought this out it, unfortunately, is not much better. One annoying bug that has yet to be fixed is that a users out of office message can trigger a ticket to be updated and then create an endless loop of Kace sending out ticket updated notifications to the users and then the out of office reply updates the ticket again and on into infinity. We've had a few tickets spiral out of control like this and really affect performance. Support didn't have a solution only a cheap workaround.
Bewertet am 3.4.2019
KACE is our help desk solution
Vorteile: One of the best things that we use KACE for is our tech support help desk. When the end users put in a ticket and describe their issues, we have a date stamped ticket number and a good heads up of what we need to do. Another great thing we use KACE for is to push down software and updates to our school computers which is a time saver to say the least. No more going to each computer and installing the software over and over. We also keep track of our inventory on KACE and can see when the last time a computer has logged into the network or if it is currently logged in.
Nachteile: This software was intense to learn. But, we did have several hour long webinars with a KACE tech to get our team up to speed.
Bewertet am 9.1.2018
KACE has revolutionized how we survive our customers
Vorteile: Once you have customized KACE to your environment and deployed the agent to your end points, the amount of information that is pulled can be categorized and reported against, giving you a good look into the health of your hardware. Distributing new software and 3rd party updates to devices is very easy and can be scheduled to run at various times.
Nachteile: Initial setup can be grueling. I would recommend a partner come in and perform the setup. I find it a bit aggravating that if I have multiple KACE windows open, when a page refreshes it will load one of the other windows instead. Of course that's not an issue with the software per say, just the way i want to use it.
Bewertet am 7.11.2017
Dell Kace is a powerfull tool that we use for managing Inventory, Assets, Software and deployments
Kommentare: Helps us on time management with installing and deploying software. Also a better system for helpdesk
Vorteile: I like that we can push software to all of our machines very easily. We use this appliance mostly for helpdesk and asset management but we also use this for Software deployments, Scripted installs and patch management.
Nachteile: I hate that when we bought the product when Dell had the product we could get support at no additional cost. Now you have to pay for the added support on new features that we dont understand. If they release new features you have to learn it on your own or pay to have someone help
Bewertet am 27.11.2018
Good option for an all in one computer environment management appliance
Kommentare: It has made our life a little easier with the patch pushouts as well as license compliance tracking.
Vorteile: Kace is a Good option for an all in one computer environment management appliance for small to medium businesses. With it you can manage inventory, push out software and windows updates, monitor software license compliance and even do helpdesk ticketing.
Nachteile: It can be overwhelming sometimes as it has so many features. using it with larger organizations can cause it to be a little slow.