Durchschnittliche Bewertung39 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.4 / 5
- Kundenservice 4.8 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis 1.295,00 $
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Ramaker & Associates
- Gegründet 1992
Die hilfreichsten Reviews für CIMS
Bewertet am 29.3.2019
From Beta to Best
Kommentare: I am a volunteer and was not associated with the original purchase decision several years ago, so I don’t know what other Cemetery management systems were considered. In any case, it was a good decision to purchase something because everything was kept on ‘cards’. There was considerable work done to enter ownership of lots (recorded deeds are used to show ownership) of most of the lots or partial lots, but then they stopped doing anything and no burials were recorded, just ownership. There were a lot of headstones, but no one really knew where anyone was buried. When I first volunteered, they said great, we need someone to do an inventory for us. I said ide be glad to do it. Did not hear another word from them. About two years later I had volunteered to clean headstones and happened to mention about my past volunteering to do the inventory and someone grabbed me this time and said please help. What database info they had was on the desktop version of CIMS at the time and only on one computer that was being used full time by someone else on a different task, so working with the system or even trying to enter data was next to impossible. Fortunately, I found that the cloud version had been introduced which would allow me to work from home and I convince the staff to upgrade to the new system and I was off to the races. CIMS has a great mapping program and it was a great help in helping me organize and enter data. I basically had to do a headstone by headstone inventory
Vorteile: The cloud version has steadily evolved over the past few years and has become very functional and useful. It has many features that allows one to properly manage a cemetery as well a becoming a good research tool for families who are searching for relatives as additional information is added to the data base. Customer support has been outstanding and no matter who I talked to, they either helped me right away or found an answer for me and called me back.
Nachteile: The cloud version may be been relased too soon as I kept running across problem that were being worked on or were added to an update list to be included in a future release. Also, there was no instruction manual for the cloud version and it was basically self learn or call for help. I was on the phone A LOT. I understand there is a wikiCIMS guide available now, but since I am fairly familiar with the software now and am not a power user like I was I. The past, I have not referred to it yet.
Bewertet am 29.3.2019
Kommentare: My overall experience with CIMS has been great. The support team is a great group of people. They are very knowledgeable of their product. They are very determined to resolve any issues that may arise.
The first Pro would be Ease of use. Prior to using CIMS we had a card file system and an ancient data system. After getting CIMS, entering, storing, and researching data has become a breeze.
The second Pro would be the color coded Layers. With this option, one can ascertain availability, purchases, standard burials, veteran burials, restrictions, reservations, and even cremations. CIMS also the option of how much data can be viewed on each individual grave space. The options of data input has been very well researched by the CIMS creative team.
I haven't really found any cons since using CIMS.
This is not really a con, but, I have CIMS installed on my desktop and on 'the CLoud'. The formats are slightly different, but easily used.
Bewertet am 8.4.2019
EASY AND AFFORDABLE!
Vorteile: For one, the CIMS software is user-friendly! The software is easily accessible from anywhere, including your phone. It has many features that make storing and creating deeds, ownership information, and burial information simple - which reduces the time in searching through paper documents. Customer service is always readily available should there be an issue, which is very infrequent and usually caused by user error. I would recommend the CIMS software to all publicly and privately owned cemeteries. We currently have two cemeteries that are in the CIMS software and are gearing up to put a third cemetery on it.
Nachteile: The only thing I can think of is when I try logging into it from another staff members computer it will freeze up, but that issue is probably on our end.
Bewertet am 30.3.2019
PROGRAM PROS & CONS
Again I have always been happy with the different programs and
the support team.
I really like the ease it takes to find burials and burial spaces.
If I have a problem (which is very rare) and get immediate
help and it is usually something I have done wrong. The support
people are always very nice. If they do not know at the moment
why I had a problem they are quick to find out and let me know.
I also like that I don't have to remember to backup the data.
At one time I added to the religion list the word "Other" to note that
this person's funeral service was done in a funeral home chapel or at
the gravesite. I no longer can enter that and cannot find a way to add
this to the religion list. It would be nice to be able to put this information
in if service not done at a church.
Bewertet am 29.3.2019
Kommentare: We are upgrading to the mapping portion of this program. It is a long process but the final program will even make our system better and better for the customer to understand. Again this is the best software that is out there!
Vorteile: Mostly because of the ease an use of this software. I am not good with technology but this is so easy that anyone can do it. I really really like this software. When I have an issue or problem, I just call and they walk me through it in a way that I can easily understand. The CIMS team don’t treat you like an idiot they understand and are very professional about it.
Nachteile: Currently I can’t think of anything that I don’t like about this software. I guess maybe the price, but when you look at it, by the time you look everything up by paper you have it done with this program.