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Was ist Escapia?

Fewo-Software für Immobilienverwaltungen mit gebührenfreiem Vertriebsweg, Treuhandbuchhaltung, Reservierungsmanagement und mehr.

Wer verwendet Escapia?

Manager*innen von Ferienwohnungen, die leistungsstarke und moderne Produktivitätstools suchen, um den Umsatz zu maximieren, die meisten Verwaltungsaufgaben zu automatisieren und den Betrieb zu rationalisieren.

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Du bist nicht sicher, ob Escapia das Richtige ist? Mit einer beliebten Alternative vergleichen

Escapia

Escapia

4,6 (153)
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VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
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Preis-Leistungs-Verhältnis
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16,00 $
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66
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4,6 (532)
4,6 (532)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Escapia

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,3
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
75%
4
15%
3
5%
2
2%
1
3%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software that provides efficient property management

5,0 vor 7 Jahren

Kommentare: they are well integrated within the hospitality industry and have multiple software options for smaller companies.

Vorteile:

I like the features that it provides and the customer support (rep) that we receive. I like the maintenance app, the housekeeping dashboard, new owner portal, online university and dynamic pricing model that is in process (beta currently).

Nachteile:

At our size, some of the more customizable items that we want are not able to be created. the housekeeping app (shared with maintenance), is not as user friendly as the dashboard, however, the dashboard can be accessed online via a website.

Lanie
Operations Director in USA
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We love Escapia!

5,0 letzten Monat Neu

Kommentare: It has been great and seems to be getting better and better!

Vorteile:

Escapia was a huge step up from our last PMS and constantly going the extra mile to perfect services available to customers. Definitely makes our business able to run seamlessly with their features. Kristen is an incredible help!

Nachteile:

Cusomized reporting needed but it seems to be going in that direction!

Bethany
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

A Big Complicated Software.

2,0 vor 7 Jahren

Kommentare: Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Vorteile:

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Nachteile:

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible. Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Antwort von Escapia

vor 7 Jahren

Hi Bethany, We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team. Thank you for your feedback, HomeAway Software

Marisa
General Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great PMS for small businesses

5,0 vor 4 Monaten

Kommentare: Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate. While some things may be meticulous, it is at least fairly straightforward to use.

Vorteile:

Escapia is clearly working to improve the front and back end of their site. Lots of recent new features have made it an even more user-friendly and robust tool for managing our properties, owners, and guests for our STR business.

Nachteile:

Some of the features feel like they require an in-depth lesson on; but Escapia University classes don't seem to cover every topic. While support is helpful, they can take a little while to reply and it'd be nice to have a more built-out help center with DIY articles.

Carly
Director of Operations in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Faithful & Happy Escapia user for over 10 years

5,0 letzten Monat Neu

Vorteile:

The software is great and easy to use. We are happy to have grown our vacation rental company with Escapia for the last 10+ years. The support team is super helpful and our account manager has always been a huge help and an avid cheerleader of ours and our business. The updates over the years have been proactive and worthwhile to their and our own growth. It is easy to distribute properties to Vrbo & AirBnB. We would not think of switching companies for our PMS

Nachteile:

Knowing and learning all the moving parts and the back end of the software system can be a bit challenging and daunting but when you first learn it, but it's easy to manage once support is able to walk you through it.