Escapia

Escapia

von Vrbo

Wer nutzt diese Software?

Manager*innen von Ferienwohnungen, die leistungsstarke und moderne Produktivitätstools suchen, um den Umsatz zu maximieren, die meisten Verwaltungsaufgaben zu automatisieren und den Betrieb zu rationalisieren.

Durchschnittliche Bewertung

94 Bewertungen
  • Gesamt 4.4/5
  • Benutzerfreundlichkeit 4.1/5
  • Kundenservice 4.5/5
  • Funktionen 4.1/5
  • Preis-Leistungs-Verhältnis 4.3/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Vrbo
  • http://www.Escapia.com
  • Gegründet 2002

Über Escapia

Die Fewo-Software (Ferienwohnungsverwaltung) von Escapia ist ideal für Immobilienverwalter*innen mit 10 bis 1.000 Einheiten oder Luxushäusern.

Escapia ist eine umfassende Fewo-Software, die Zeit spart und Backoffice-Aktivitäten rationalisiert. Die Anwendung bietet integrierte Treuhandbuchhaltung, effiziente Reservierungskalender, Reinigungs-/Wartungsmanagement, Echtzeit-Online-Verteilung (ohne Gebühren!) und vieles mehr.

Hol dir eine kostenlose Demo und erfahre, warum Escapia von so vielen US-Immobilienverwaltungsunternehmen eingesetzt.

Escapia Funktionen

  • Arbeitsauftragsverwaltung
  • Eigentümer-Aussagen
  • Gasterlebnis-Management
  • Gästekommunikation
  • Haushaltungsmanagement
  • Kontaktmanagement
  • Leadmanagement
  • Lieferanten-Management
  • Provisionsmanagement
  • Reservierung-Management
  • Zahlungsabwicklung

Die hilfreichsten Reviews für Escapia

Best PM Software

Bewertet am 25.9.2018
Bharath (ben) N.
Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Nachteile: The time it takes to learn or understand the software. however the CSR team is good and always supportive

Integration for Small Business

Bewertet am 16.12.2019
Katie Z.
Director of Operations
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: One of the main reasons we chose Escapia was for its easy integration with third parties so we can maximize how we use the software - it hasn't disappointed.

Nachteile: Not enough reporting options for owners - I would like reports that show number of nights rented vs. owner use nights, revenue lost for owner use nights, and reports that put all of this info together in one place. Also, lately the tech support has been hit or miss with response time and ability to answer my questions.

Love Escapia, excited for their new software

Bewertet am 22.8.2019
Bethany S.
Guest Relations Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have loved my experience with Escapia and VRBO! They have wonderful customer service and this software is very easy to use.

Vorteile: I have so many great things to say about Escapia. My number one is customer support. If you can't figure something out immediately, give them a call and it will be fixed within minutes. We manage 70 vacation rental properties and use Escapia for pictures, descriptions, rates, everything! We recently attended one of their meetings where they announced they will be launching a new, more updated Escapia to combine their other softwares as well. I am very excited!

Nachteile: Sometimes it will go out for a while, but they do always have it back up and running in a timely manner. There's nothing to say I like the least because they are always willing to fix anything.

Very Strong System, But Outdated and Clunky

Bewertet am 23.10.2019
Verifizierter Rezensent
Guest Experience Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall our experience with Escapia (separate from Expedia or Homeowner) has been positive. The support and staff are great, though it feels like we have to call support for just about everything. It gets the job done solidly, but is seriously lacking in efficiency and design.

Vorteile: The booking engine is strong and it is a well-established software. It never goes down and always performs its core functionalities. It has API connections with every supplier that we need. It also has trust accounting.

Nachteile: It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult. The lack of connection to Airbnb is also a serious issue along with the "Price Consitency" rules from Vrbo.

A Big Complicated Software.

Bewertet am 5.1.2017
Bethany S.
Quelle des Nutzers 
2/5
Gesamt
1/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Kommentare: Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Vorteile: Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Nachteile: One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible. Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Antwort des Softwareanbieters

von HomeAway Software an 14.3.2017

Hi Bethany,
We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team.
Thank you for your feedback,
HomeAway Software

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