Wer verwendet Next4biz?
We have customers from every sector (finance, retail, manufacturing, services, internet sites, shops, healthcare, councils etc.) by unique integration and customisation capabilities
Was ist Next4biz?
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications.
Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.
Next4biz – Details
Next4biz – Preisübersicht
Next4biz ist verfügbar ab 75,00 $/Monat. Next4biz bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Next4biz findest du unten.
Next4biz – Nutzerbewertungen
Zeigt 5 von 17 Nutzerbewertungen
Bewertet am 1.2.2019
Mi4biz is great for businesses
M can E.
Kommentare: after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient
Vorteile: It is really user friendly, and detailed.
Nachteile: making it foolproof, made some of the porecesses longer than necessary
Bewertet am 14.2.2019
Kommentare: The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system
Vorteile: To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.
Nachteile: Degradation of out-of-control settings from the system after the update
Bewertet am 14.2.2019
One and half years of experience with MI4BIZ
Kommentare: I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.
Vorteile: Their efforts to develop both their company and system against demands The approach adopted by the consultants and their willingness to help Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers It can be integrated with the software used in our own company In terms of price performance, it is one of the most suitable software programmes
Nachteile: When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.
Bewertet am 1.2.2019
have easy of use and user Friendly a program
Kommentare: Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!
Vorteile: Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration
Nachteile: sometimes it has slow...no other negative detail
Bewertet am 5.2.2019
Opinion about Mi4biz
Kommentare: MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.
Vorteile: Endless integration option, very fast...
Nachteile: No need for technical knowledge.........