Wer nutzt diese Software?

Anyone using Gmail/G suite for work.

Durchschnittliche Bewertung

35 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4 / 5


  • Startpreis $14/Monat
  • Preisinformationen 2 Shared Mailbox 8 Filters (Views) Collision Detection Email Templates
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • GrexIt
  • http://hiverhq.com
  • Gegründet 2011

Über Hiver

Hiver is an email collaboration tool for businesses. It lets teams manage shared inboxes like support@ or sales@ without having to leave Gmail. Support teams use it as a help desk. Sales and account management teams use it for managing customer conversations. Finance teams use it for workflow management. Hiver makes all your teams more productive at email management.

Hiver Funktionen

  • Aufgabenmanagement
  • Bearbeiten in Echtzeit
  • Brainstorming
  • Content-Management
  • Diskussionsforum
  • Dokumentenmanagement
  • Kalenderverwaltung
  • Kontaktmanagement
  • Projektmanagement
  • Versionskontrolle
  • Videokonferenzen
  • Datenwiederherstellung
  • E-Mail-Archivierung
  • E-Mail-Überwachung
  • Gemeinsamer Posteingang
  • Reaktions-Management
  • Routing
  • Spam-Blockierung
  • Unterschriften-Management
  • Warteschlangen-Manager
  • Whitelist / Blacklist
  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Aufgabenmanagement
  • Datenbank-Integration
  • Dokumenterstellung
  • Filesharing
  • Kollaboration
  • Notizen verwalten
  • Office Suite
  • Projektmanagement
  • Präsentations-Tools
  • Team-Chat
  • Aktivität- / News-Feed
  • Aufgabenmanagement
  • Chat / Messaging
  • Diskussions-Threads
  • Filesharing
  • Kalenderverwaltung
  • Push-Benachrichtigungen
  • Suche
  • Umfragen & Feedback
  • Videokonferenzen
  • Anpassbares Dashboard
  • Aufgabenmanagement
  • Automatisierung von Geschäftsprozessen
  • Compliance-Verfolgung
  • Dokumentenmanagement
  • Drittanbieter-Integration
  • Formularverwaltung
  • Grafischer Workflow Bearbeiter
  • Kalenderverwaltung
  • Mobiler Zugriff
  • Workflow-Konfiguration
  • Zugriffskontrollen/Berechtigungen

Die hilfreichsten Reviews für Hiver

A very effective alternative to other email support ticketing systems

Mit Google übersetzen Bewertet am 11.4.2019
Professionelles Training & Coaching, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5 / 5
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
4 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Sales and Support has been very accommodating, friendly, and helpful.
Support is readily available.
I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.

Vorteile: Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in.
Improved Transparency, Communication, and Support between team members.
Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Nachteile: Limited user restrictions that could pose issues for larger companies with less trust between employees.
Limitations on workflows.
There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.

I'm a Surv-Hiver

Mit Google übersetzen Bewertet am 15.3.2019
Sales & Marketing Manager
Industrieautomation, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4 / 5
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
5 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver. The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.

Vorteile: The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Nachteile: At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

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