RepairShopr

A fantastic single pane of glass for repair shops

Vorteile:

Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

Nachteile:

For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

Not just for Retail Computer Shops

Kommentare: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Vorteile:

The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Nachteile:

Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

Expensive, Terrible Support, Something is Always Broken

Kommentare: I wish I had done more research before moving my data over to this software. Im a current user that regrets using it, but its too much of a headache to move over to something else right now.

Vorteile:

The software could be great if they hired a full time team that could actually support the software. I like the interface, when its working (which is next to never) I like the functionality. I like the ability to use SMS to communicate with our customers. Reporting customization needs major work, but I do like the reports they have.

Nachteile:

The price for this software is WAYYY too expensive. Customer service is non existent, server downtime is too frequent, not being able to access ANYTHING when the server goes down. I have put in service calls that have taken months to answer. Cash transactions wont print receipts. No backup server to use while server is down. When server goes down, your dead in the water, you cannot look up anything or make any transactions. The software only works with like 3-4 types of printers and label makers. The label designer is horrible. Migration from previous software is terrible. It only accepts a few customizable fields from previous software and even those don't map over properly. The list goes on....

Do yourself a favor and get it.

Vorteile:

We've been with them since beta and they've done nothing but add value to the product. Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username. It integrates with most of our tools and they are always adding new integrations.

Nachteile:

Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation.

RepairShopr is a good piece of software for those starting out in computer and device repair.

Kommentare: It was the foundation I needed to get my computer repair business started. Without it, I would still be floundering with process and documentation 2 years after launch.

Vorteile:

What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket.

Nachteile:

Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help.

They have not improved the software for years

Vorteile:

At first the were the unique software on the market

Nachteile:

They do not fix basic issues, like to choose VAT excluded prices. There is many users that asks for BASIC and NECESSARY features on the forum but they never develop it

An excellent customer relationship management software

Kommentare: It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it

Vorteile:

It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers.

Nachteile:

It can be costly because one has to use a different platform for payroll because it does not integrate one

Great Foundations loads of potential!

Kommentare: After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted.

Vorteile:

The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations.

Nachteile:

Contracts section is not what you think it is, some integrations need to be development and worked on.

Great for retail store of any kind

Kommentare: RepairShoppr is a simply tool that is very useful to use in terms of customer management and isn't to be overlooked.

Vorteile:

RepairShopr is a great tool to use in your business and can be used for pretty much all of your needs whether that be; inventory management to POS, estimates to ticket tracking, or even tracking your parts.

Nachteile:

While there isnt a scheduling type integration in RepairShoppr, there is a a Clock in/ Clock-out feature, however its not the most convenient in that regard.

CRM Essential

Kommentare: This program is perfect for my business

Vorteile:

It is easy to customize to fit your needs. It really helps with the process of organizing your tickets, sales & inventory .

Nachteile:

Nothing negative to say about this. It is an overall great program

Have used them from the start and was completely let down!

Kommentare: They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took 150 days for the problem to be resolved and unfortunately had to move on to a different service provider

Vorteile:

It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry.

Nachteile:

Payments never worked scheduling never worked and when email of invoicing went down I didn't get any constructive help for 150 days

Best Repair Ticketing System

Kommentare: RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.

Vorteile:

Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.

Nachteile:

Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.

Underdeveloped software, support is slow and under skilled but has potential.

Kommentare: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Vorteile:

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Nachteile:

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Made my business much more organized!

Kommentare: Made my life easier!

Vorteile:

Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Nachteile:

The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up. That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

RepairShopr does what we need it to do

Kommentare: Good overall. When I have contacted customer support with an issue, they have resolved it within a reasonable timeframe. Can't ask for more than that.

Vorteile:

Workflow is not overly dictated by the software. We're all different and need to be able to make use of the tools available without having the software drive our process.

Nachteile:

We are not big on digital communications. When the device is repaired, we call the customer. I do NOT like any system that attempts to communicate with MY customers without my explicit involvement. This system can do that but it feels like I have to run around plugging all the communication holes where something might be sent to the customer.

Very Disapointed

Kommentare: Not too happy with this system over all. We had a requirement for line item tax to be displayed on each invoice. we were advised this is simple and is a feature that is available.
We spent over a year setting up our workflow to finally fin out that this feature is not available.
when we asked for assistance from their tech team they said sorry they cannot do anything about it. Make sure they SHOW YOU all the features that your require for your business before taking their word for it.

Vorteile:

Simple to import Sku's & initial set up

Nachteile:

- sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks

An extraordinary software suite that pack lots of features

Kommentare: We had an amazing experience with RepairShopr.
We used it mainly as a tool for customer service regarding products warranty and repair management.
Although it is an off the shelf software suite, all the workflows and data fields are highly customize-able.
It also features great CRM features for tracking leads, estimate, invoices, customers interaction.
If your primary business is repair services, this is the one-stop software that you should get to run your business.

Vorteile:

Very rich in features. Great degree of customization can be done. Fast support response. Ability to integrate with various accounting software (eg. Quickbook) and cloud services.

Nachteile:

Pricing may be a bit steep if you have many users.

It's the solution we couldn't find after 8 years of searching.

Kommentare: Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

Vorteile:

It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

Nachteile:

The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

A "Diamond in the Rough" in the IT MSP automation market.

Kommentare: Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

Vorteile:

Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has. If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job. The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products. We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time. And it is FAST! Customer support is excellent as well. So glad I found this product!

Nachteile:

The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

Kommentare: Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

Vorteile:

The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be. Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming. RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Nachteile:

It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

Meh.

Vorteile:

It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop.

Nachteile:

This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant.

Great Software just has some small things that are improving

Vorteile:

The staff give updates once a week with new or updated features. They are working to improve RepairShopr all the time.

Nachteile:

There are still some things that need ironed out but with each weeks release of improvements, it's getting better and better.

This software checks just about all of our boxes

Vorteile:

Very active development of new features/fixes (dev team posts to Facebook almost every week about updates). Tons of features and customizations without being too distracting from the spirit of what the software is for. Tickets have everything needed available at a glance and the customer portal built-in is an absolute home run feature for us.

Nachteile:

The back office ui is kind of overwhelming at first and seems sort of unfinished in certain areas (textboxes not showing up correctly and just general inconsistencies). Biggest issue so far is for some reason, emails sent to users of the MacOS default email app have the attachments so low that they are actually almost impossible to reach and open.

Excellent

Kommentare: billing, reporting, customer relations, stock tracking, without it I could not be in business.

Vorteile:

Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great.

Nachteile:

I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added.

Highly Recommend RepairShopr

Kommentare: This robust web-based repair shop program, is an excellent tool to help you manage, communicate, track sales, track payroll hours, track inventory, and take payment for your customers. The program has many features and RepairShopr is constantly tweaking and updating the program to make it even better. I have been using this program for the last year, and I have been finding myself discovering/using features that I didn't even know I had. It's a must have for any busy repair shop. Kudos to the team at RepairShopr!

Vorteile:

The ticketing feature is very useful for staying on top of the repair process for each of my customers.

Nachteile:

My only suggestion would be to have better customer service support, in the form of direct phone support, that would make my experience a 10.