ZenMaid

Zenmaid my life easier!

Kommentare: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Vorteile:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Nachteile:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

In Betracht gezogene Alternativen: Jobber und Launch27

Gründe für den Wechsel zu ZenMaid: Having sat in a lot of the social media forums before choosing software and having trialled the other software, what convinced me was the level of support from these forums. Not only about the software, but about cleaning businesses in general. So yes, Zenmaid has "maid" my life easier

Life Changing

Kommentare: When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Vorteile:

Its customization makes for ease of use

Nachteile:

The only con is that I didn't find it sooner.

In Betracht gezogene Alternativen: Housecall Pro, Jobber, Launch27 und Setmore

Warum ZenMaid gewählt wurde: The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing.

Zuvor genutzte Software: Housecall Pro

Gründe für den Wechsel zu ZenMaid: ZenMaid was the only scheduling software made by maid service owners for maid service owners.

Very good product and service

Kommentare: I loved zenmaid since day one. Very practical to use, the customer care folks are so helpful and there all the time you need, my workers were happily using it.

Vorteile:

easier to use and ran my business. the way it has separate levels of information sharing and security.

Nachteile:

It was difficult to sign in for employees before, but it has been sorted now

Needs work

Kommentare: Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.

Vorteile:

Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

Nachteile:

Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

In Betracht gezogene Alternativen: Housecall Pro, Jobber und Breezeworks

Gründe für den Wechsel zu ZenMaid: I was drawn to the idea of having industry designed software, specific to my needs for booking

Great Cloud Based Scheduling Software

Kommentare: The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.

Vorteile:

It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

Nachteile:

I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

In Betracht gezogene Alternativen: Housecall Pro, Jobber, Service Autopilot und ServiceWorks

Warum ZenMaid gewählt wurde: I was very happy with the Wintac Software, or at least I thought I was until I started using Zenmaid. :) The issue with Wintac is that it wasn't cloud based which meant if the server, my computer went down we were dead in the water. All I need is an internet connection with ZenMaid. ZenMaid has an app where all of my employees can log in and see their appointments for the day and into the future. The employees really like the app as it is easy to use and serves its purpose. I can sleep at night knowing all of the client database and appointments are safe in the cloud and all I need is internet access to log into it.

Zuvor genutzte Software: Wintac

Gründe für den Wechsel zu ZenMaid: I found the other user interfaces to be very user unfriendly and complicated. I am older so not as techy as the younger crowd which is probably fine for them. This is a good fit for me being a simple interface and very intuitive.