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ZenMaid
Was ist ZenMaid?
ZenMaid wurde im Jahr 2013 von ehemaligem Reinigungsservice-Besitzern entwickelt, die ihr Unternehmen in weniger als eine Stunde pro Tag mit Hilfe von speziell entwickelten Technologien verwaltet haben. Unser Ziel ist es, mehr zu tun, als dir mit deinem Zeitplan und Unternehmen zu helfen, nämlich dich beim Aufbau deines Zimmerservices ohne zusätzliche Arbeit zu unterstützen. Unsere Kunden erleben, nachdem sie sich mit unserem Service verbunden haben, schnell weniger No-Shows, haben besser informierte Mitarbeiter und zufriedenere Kunden, die viel eher dazu bereit sind, dich an Neukunden weiterzuempfehlen.
Wer verwendet ZenMaid?
Reinigungsdienstleistungen, die ihre Unternehmen zeitsparend verwalten und gleichzeitig schneller wachsen wollen.
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ZenMaid
Bewertungen über ZenMaid

In Betracht gezogene Alternativen:
Zenmaid my life easier!
Kommentare: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.
Vorteile:
Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.
Nachteile:
Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!
Antwort von ZenMaid
vor 5 Jahren
Thanks Krissi! Was a pleasure meeting you in London last month :-) You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!
In Betracht gezogene Alternativen:
ZenMaid ROCKS!
Kommentare: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.
Vorteile:
I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.
Nachteile:
Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.
Antwort von ZenMaid
letztes Jahr
Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company!
lack of Management
Kommentare: less that satisfactory with customer support
Vorteile:
Data Driven decisions that optimize resolutions
Nachteile:
Billing for six inactive months without account management
Antwort von ZenMaid
letztes Jahr
We take feedback from our clients very seriously and wish to clarify the situation to ensure a mutual understanding. Regarding your claim of being billed for 6 inactive months without use, our records indicate that ZenMaid was actively in use during this period. Our system records show SMS messages being sent on your behalf, and we have several instances where you sought support for the software. While we value accurate and honest feedback, your claim of inactivity is factually inaccurate. Due to this, we will seek to remove this review, as it does not accurately reflect the level of service and support provided. Our commitment to supporting maid services like yours remains strong. We even offered you a discount, two months ago, when you informed us of challenges faced by your business. We are always here to help and support our clients. If there are any misunderstandings or further issues you would like to discuss, please feel free to reach out to us directly.
10 out of 10
Kommentare: It’s just what I needed and have been using since 2019. In addition they have so much more to offer and great content for new business owners.
Vorteile:
It’s an easy all in one software system to run my cleaning business. I am not tech savvy and this app allows me to do everything I need all in one place.
Nachteile:
Now with all the updates I have no issues with the app and it’s so user friendly.
Great, scheduling app
Kommentare: So far I haven’t really had any problems. I’m overall happy.
Vorteile:
It keeps my business organized and my cleaners enjoy using it
Nachteile:
No customer portal It would be nice if customers can interact with the app
In Betracht gezogene Alternativen:
Amazing for residential cleaning
Kommentare: Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great.
Vorteile:
Easy to use, understand and love that we can color coordinate everything
Nachteile:
I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.
Happy Zenmaid Customer
Kommentare:
Great service
Great tool for a busy business
Saved me loads of back end time
Vorteile:
Ease of the system..saved time..great for staff..great for clients..looks professional..easy to use..
Nachteile:
Nothing.
Happy with the service
Vorteile:
Map view, feedback for the clients,the task bar, reminder of birthdays and anniversarys
Nachteile:
On payroll we have to delete all the houses that they didn't punch and is time consuming
The best scheduling app for my business
Kommentare: My service seems like more professional and my customers like to receive reminders for their cleaning services .
Vorteile:
practicality and professionalism makes Zen Maids so special , my small business seems like a big company with their services .
Nachteile:
I don’t have any concerns , this app is the best app for your business .
Best Scheduling App for Cleaning Businesses!
Kommentare: My experience has been amazing with Zenmaid. I have nothing negative to say.
Vorteile:
Zenmaid pretty much helped me automate my scheduling. It's extremely helpful.
Nachteile:
I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it.
Zenmaid has given us our evenings back!!
Vorteile:
The automated daily reminders save us so much time as we were sending these separately to each customer in the evenings. We were also using an older system that we were only able to use on one computer which was frustrating and Zenmaid has allowed us to access the schedule on any computer. We have been able to take a family trip of 5 days in another state and the business was still functioning while we were away because of Zenmaid. It has been a life changer!
Nachteile:
I don't really have anything that I don't like. The nice thing about Zenmaid is that it is constantly being updated and the users are being heard when giving feedback on what could work better.
In Betracht gezogene Alternativen:
BEST MAID SERVICE SOFFWARE
Kommentare: I love it! My company have significently saw a difference in the quality of online booking threw our forms.
Vorteile:
As maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??
Nachteile:
I do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.
Antwort von ZenMaid
vor 4 Jahren
Thanks for the awesome review Atama! :-)
In Betracht gezogene Alternativen:
Zenmaid Review
Kommentare: . The biggest benefit that I love from the software is the reminders to my customers set up a few days before the service as well as the booking feature
Vorteile:
I like that customer service including [SENSITIVE CONTENT HIDDEN] get back to me within hours of a question that I may have that type of customer service can't be beat. I am been so happy and relieved since I've started using zenmaid it has taken so much guesswork in free time put back into my life
Nachteile:
Because I am a super small company right now and growing the price monthly is a little high but I am willing to pay for it because I do love the software so I make sure that it's taken care of
Free version is must have when you just start. I am about to switch to paid plan after a year on a free plan. Worth it.
Kommentare: Overall love it. About to switch to paid version.
Vorteile:
Free version. Ease of use. Great customer support. Great logo. Everything is good so far.
Nachteile:
Can only schedule 6 months in advance. Same price per employee regardless if they are full time or part time (some floaters only clean 2-3 houses per week, it make paid version too expensive for us.) No intergation with Nextdoor app.
Ditch the paper and get Zenmaid
Kommentare: Wonderful! Anytime you need help the entire team is amazing and quick!
Vorteile:
It is life-changing! So much in one place!
Nachteile:
I really wish I could separate the income from residential vs. commercial Also would be awesome if the days could wrap into each other, some of our commercial accounts don't start until 11 pm but we have to schedule them from 11 pm to 11:59 pm.
ZenMaid helped streamline my business
Kommentare: I have been able to cut back on my admin time by using zenmaid and its automated features such as scheduling, payroll and time tracking. The integration from iCal to Zenmaid was an easy transition and customer service has been great.
Vorteile:
Appointment, Work Order reminders and Time Tracking
Nachteile:
Would like more custom options for task scheduling and time off
Great maid service business administration software
Kommentare: I'm happy with the software, it works for me
Vorteile:
Easy to use on the back end and also on the mobile app
Nachteile:
They charge extra per text if we send messages to clients
Not worth the hype.
Kommentare: Overall It’s great for starting out, but the way the people they network with, and they themselves, operate has left a bad taste. It’s like a click funnel circle jerk.
Vorteile:
It was encouraging in the beginning of going digital for scheduling, etc. Once you get going though there was a lot left to be desired. I’ve been with Jobber since July and love their platform way better.
Nachteile:
I really don’t appreciate cancelling and then not having access to my financial data. I need documents for tax purposes and I have to sign up again in order to get it. In my opinion that’s bad business and I should have been alerted when I cancelled so I could gather all the information I needed before moving platforms. This is the whole reason I’m putting up this review. Before today it was a simple, they’re just not a good fit, but now I’m peeved.
Antwort von ZenMaid
vor 3 Jahren
Unfortunate that you've chosen to try to hurt another small business over something that's an industry standard. As soon as you leave Jobber you'll see they're going to keep your info too, but you probably aren't going to leave them a poor review like you did to us :-( We wish you and yours the best regardless.
This software is not for serious business owners.
Kommentare: I will never use this software again. There is much better options out there. Don’t trust the positive reviews.
Vorteile:
The notifications to customers was a nice feature.
Nachteile:
The notification system glitches and sends wrong times.
Antwort von ZenMaid
vor 3 Jahren
Sorry to hear you had a bad experience with ZenMaid :-( We'll have to agree to disagree that our 2000+ daily users are not 'serious business owners'. Seeing their revenue in the system tells a very different story ;-)

Software is a Lifesaver!
Kommentare: How important it is to have good communication with employees and clients.
Vorteile:
I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with.
Nachteile:
I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere.
The best program for cleaning services
Vorteile:
This allows quick and easy access for me and our employees to be able to set there schedules and allow them to leave notes and or photos for any assignments on the app.
Nachteile:
The worse possible thing I can say about this app is every time you have a employee work past midnight it starts a whole new day with them instead of them getting to finish the assignments for that day.
Antwort von ZenMaid
vor 2 Jahren
Thanks Jeremy!

Amazing Customer Service and Overall Quality Product
Kommentare: It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.
Vorteile:
EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.
Nachteile:
It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.
Zenmaid is AWESOME
Kommentare: My overall experience has been a great one. If ever there is an issue, Zenmaid is sure to fix it promptly.
Vorteile:
I have been using this software for many years now and have seen this company grow. They pay special attention to each and every customers needs. This is an easy software program that even the least techie (me) person can use and understand. Most importantly each and every person on the Zenmaid team is helpful in every way possible. [SENSITIVE CONTENT HIDDEN] and staff go above and beyond. I highly recommend this software and company.
Nachteile:
I’d like to see the ability to map out a new customer for the best spot on the current schedule of customers.
Zenmaid to the rescue!
Kommentare: Zenmaid has been a saviour for my business and personal life. Zenmaid takes care of alot of tasks i used to waste time on. Once a clients information is set up, the email confirmations go out, then reminders, as well as work orders for staff. After a few weeks of not hearing from clients, it will even send an email asking them to come back. I'm able to go on vacations for weeks without having to worry about my business fuctioning without me. Thank you ZENMAID!!! Now I can't picture my life without you!!
Vorteile:
Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.
Nachteile:
Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.
Antwort von ZenMaid
vor 6 Jahren
Thanks for the kind words, Julie! The mobile apps on iPhone and Android are still works in progress and we'll definitely be adding to them as we go. The cleaners can already see into the future however they have to do so day by day which is what you're referring to here, I think. That's changing next month and we'll be adding more functionality for you, the owner! :-)
Better than the "big guys"
Kommentare: The owner and his team try their best to deliver a maid-industry specific software solution and generally do very well.
Vorteile:
I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.
Nachteile:
The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.
Antwort von ZenMaid
vor 6 Jahren
Thanks for taking the time to review us, Cindy! You are absolutely right! Our calendar does look like a view option in Google Calendar which is exactly what we were going for in ZenMaid. Google Calendar is super user friendly, and anyone can use it without a learning curve. We purposely wanted to mimic that. Where ZenMaid shines light years beyond Google Calendar (and our paid competition) is all the things that happen once the appointment is booked that no other free option can provide, and that makes us worth paying for. For example, a dedicated app that sends alerts , texts, and notifications to cleaners. And to customers updating them of statuses such as clock in times and arrival times. We have a full payroll system and marketing automations. Really - a list too long for this response. Back to the Google Calendar comment - we actually offer other calendar views that are designed for maid services as they grow because everyone has different preferences :-)