ZenMaid Software

Kommentare: When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Vorteile: Its customization makes for ease of use

Nachteile: The only con is that I didn't find it sooner.

Kommentare: Less canceled appointments and lockouts. I save money from having to purchase a multitude of other software/apps.

Vorteile: The team behind ZenMaid is topnotch. Onboarding was a breeze and it has saved me thousands of dollars over the past 2 years. My clients and team members alike appreciate its reliability, ease of use and constantly updated and improved upon features. I can't imagine my business would be where it is today without this software! Thank YOU!

Nachteile: No bad experiences. Any time I have a question or recommendation it is addressed promptly.

Kommentare: Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .

Vorteile: We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

Nachteile: There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

Kommentare: The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.

Vorteile: It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

Nachteile: I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

Kommentare: The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically

Vorteile: I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options

Nachteile: I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job.
Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job.
I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!