MemberClicks

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Vorteile:

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Nachteile:

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

LACPA's Review of MemberClicks

Kommentare: It's been very nice working with MC and they have always been there for us. However, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced. Why doesn't this happen automatically?

Vorteile:

As a non-technical person, it was pretty easy to learn. We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced more often. Why doesn't this happen automatically?

Nachteile:

We are unable to have fields where we want them. You have some main fields we use, but not all, so we created custom fields, but they are not where we'd like them to be. Example: Degree - It should be where the name information is listed.

MemberClicks is a full service AMS

Kommentare: We previously had a database that was designed for membership organizations with singular members not business members like ours. The switch was not easy because of all of the training requirements, but if you take the time to do it right MemberClicks is a real asset for your business. Our database is cleaner and more comprehensive than it has been in my 20 years with this organization.

Vorteile:

if it's set up right and the entire staff commits to using it daily, it works for association management.

Nachteile:

They continually changed their name and we got tired of it. (JK)

MemberClicks Used to be Great - but no long

Kommentare: It started out great but as they have acquired more companies, the quality of the service has substantially diminished and the ability to satisfy my members has been reduced. I can no longer recommend this product.

Vorteile:

I liked the ability to customize (within the platform parameters) what our website looked like.

Nachteile:

The technical support used to be fantastic and therefore I was willing to pay extra for this support. For the past few months, I have not been able to connect with tech support. My company has relied on MemberClicks to be that "go-to" person for our website. I can no longer rely on them and I have begun the search for a new platform.

Meets Our Needs Today and in the Future

Kommentare: My experience has been very positive - from being able to contact customer support and resolve issues very quickly to the intuitive nature of the platform layout. Initial training was very thorough.

Vorteile:

The software is very intuitive and simple to operate. The costs are very reasonable. Support has been super!

Nachteile:

There is a bug in the section of the platform that records CE completion for a large group of conference attendees (the record loses all formating during the operation) that hasn't been fixed yet. I am not crazy about Payroc payment processor but it isn't completely awful.