MemberClicks

"The product is good and somewhat easy to use, but It's the service that keeps us happy. "

Vorteile: Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Nachteile: I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

"Your Member Management Solution... All in One Software!"

Kommentare: We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

Vorteile: It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!

Nachteile: As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.

"Membership Database - Not eCommerce"

Kommentare: We're solving a variety of problems with MemberClicks, primarily tracking memberships and what they can access through our website is what works best. The refresh time (for when someone renews and their access being re-granted to members only content) is quite fast, making it easy for someone to renew and access any and all members only content quickly.

Vorteile: MemberClicks functions very well as a membership database. It's easy to track our members, when they expire, if they've paid their dues, etc. It's also easy to see how much money you've brought in from membership dues. Additionally, their form tool is quite simple to use and powerful if you know what you're doing.

Nachteile: MemberClicks has a lot of features that don't function as well as they could. I would not use this for anything other than membership and general data tracking.

"MemberClicks has worked well"

Kommentare: Overall MemberClicks has been a great software. We know that all software programs have their own quirks and pros and cons so it's not been a huge deal as we've learned to work around what we need.

Vorteile: At the time we purchased MemberClicks it was one of the cutting edge technologies for Chambers. It's served us well over the past 9 years.

Nachteile: The website portion got outdated pretty quickly and we can't do any real updates to it without paying a significantly large sum to get the newest software. The management software side doesn't always do what I want it to without a work around either.

"Using product for two months and feeling frustrated"

Kommentare: I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

Vorteile: As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Nachteile: I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.