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Simple Interact
Was ist Simple Interact?
Simple Interact ist eine cloudbasierte Front-Office-Automatisierungslösung, die Gesundheitsdienstleistungsunternehmen hilft, mehr Patienten zu gewinnen und zu binden, während sie sich wiederholende Aufgaben automatisiert, um eine hohen Patientenandrang effizient zu bedienen. Front-Office-Anliegen werden angesprochen, wie: Online-Reputation, HIPAA-konforme Patientenaufnahmeformulare, effektives Marketing von Hilfsdiensten und Patienteneinbeziehung einschließlich automatisierter Erinnerungen. Das Motto: Mehr Patienten. Weniger Papierkram.
Wer verwendet Simple Interact?
Dieses Fallmanagementtool wurde für medizinische Praxen, Gruppen und Krankenhäuser jeder Größe entwickelt und hilft dabei, Front-Office-Aufgaben zu automatisieren und Prozesse zu optimieren, um eine hohe Patientenlast zu verwalten.
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Bewertungen über Simple Interact
Highest of Recommendations!
Kommentare: When I signed up to use their services I knew I found a great vendor who would automate all of our communication and paperwork needs. What I didn't know was I actually would find a partner to help us champion our successes together. I highly recommend them and I'm confident you'll be glad to partner with them as well!
Vorteile:
They were able to automate our communication and electronic form process. I had been looking for a solution for several years but they were the first to offer both out of the box systems along with the customization we needed.
Nachteile:
So far I have found no negatives. They do a great job!
In Betracht gezogene Alternativen:
Wonderful
Kommentare: Reduction in manual process completed by staff are now automated and this has freed up staff to take on other tasks. Reduction in no shows. Improvement in collecting necessary demographics and medical information.
Vorteile:
Wow this company truly is a product that you want to implement today to streamline your front office automation! The sign-up to implementation has been just as the company name, Simple! The team at Simple Interact is knowledgeable in all areas of front desk. Simple interact will look at implementation from the patients perspective and what your current workflow is and design your forms to meet all expectations without disruption of clinic flow. I can not say enough positive things about this company, their product, and their team they are simply the best!
Nachteile:
That our organization did not implement sooner!
Antwort von Simple Interact
vor 3 Jahren
Amanda, thank you for sharing your experience with the Simple Interact platform and team! We enjoy working with you and will strive to keep meeting your expectations.
Good patient portal but could be better.
Vorteile:
The fact that it is electronic and patients have their own portal.
Nachteile:
There have been a lot of crashes when patients fill out their paperwork. Also there needs to be an easier way for the providers to manually send patients information. Instead of it being computer/system based.
Antwort von Simple Interact
vor 5 Jahren
Thanks for your feedback. There seems to be a little bit of a misunderstanding. We are not a patient portal. We are a business solution that helps Healthcare facilities run more efficiently and profitably by automating several of their front office processes (ex: reminders, surveys, hipaa compliant intake forms, etc.).
Amazing Team ! [SENSITIVE CONTENT HIDDEN] are top notch!
Kommentare: I cannot say enough about the amazing staff and support at Simple Interact. Their customer service is better than most companies I have ever worked with. They address any issues immediately and are so very friendly. [SENSITIVE CONTENT HIDDEN] are an amazing group of people who truly want to make your practices more successful. So thankful for the convenience factor of the software. Patients love being able to fill their paperwork out at home, it just sets up the patients experience for success. I also love the feedback we get via the survey at the end!
Vorteile:
Integration with the EHR format cutting down registration time at the front desk has been substantially helpful at the front desk. The text message reminders are a huge asset and help keep our patients informed.
Nachteile:
Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior.
Antwort von Simple Interact
vor 4 Jahren
Thank you for your kind words Jody! You are a joy to work with and we are thrilled to be part of your practice's success. With regards to the occasional instances when a cancelled appointment gets a reminder, that only happens if staff forgot to cancel in time or if there was an integration connectivity outage.
feedback review
Kommentare: generally good- still needs some work
Vorteile:
I like that we have the capability to transfer all patient info into our emr I like that it sends the reminders to the patients, so that we may have more time to focus on checking in, checking out, and preparing for future patients
Nachteile:
as much as i like the feature that you can transfer all info to our emr, we cant use it because it changes the areas that we have already filled out manually, causing bigger problems-- so we do not get to use that feature And, for some reason, when searching for a pt's forms, you have to look at the previous date on simple interact to find it-- there are just still a few kinks that make it a nuisance
Antwort von Simple Interact
vor 5 Jahren
Thank you for your feedback. We will reach out to you directly to understand the specific issue you are facing and see if there is a way to alleviate it. We are always looking to make patient and staff experience as seamless as possible.
