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BloomNation
Was ist BloomNation?
BloomNation ist eine E-Commerce-Lösung für Floristen, die ihren Online-Verkauf unabhängig von alten Überweisungsdiensten und teurer Bestellerfasser ausbauen möchten. Durch die Erstellung hervorragender Websites im Blumen-Markt und die Erschließung mehrerer Einnahmequellen (einschließlich bloomnation.com, SEO-optimierter lokaler Seiten und transaktionaler Partnerschaften mit Unternehmen wie Yelp) haben Floristen enorme Ergebnisse erzielt. Der durchschnittliche Florist von BloomNation erhöhte im letzten Jahr seinen Online-Umsatz um 40 %.
Wer verwendet BloomNation?
Lokale Floristen in den USA.
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Bewertungen über BloomNation
Growing in the Digital World
Kommentare: My overall experience with this eCommerce platform has been quite positive, with some challenges and areas for improvement. The highlight has been the increased visibility my business has gained since I started using it. There has definitely been an increase in customer attention and interest towards my page, which has been crucial for the growth of my sales.
Vorteile:
Since I started using this eCommerce platform, I have noticed a significant increase in my page visibility, which has been a really positive change. I feel more connected to my clients and see growth in my business.
Nachteile:
What I liked least about this e-commerce platform is the actual cost, which turned out to be higher than what was initially indicated to me. The 10% commission that was initially mentioned appeared to increase over time, creating some uncertainty and discontent regarding the clarity of the pricing structure.
10 Years plus with Bloomnation now!
Kommentare: I feel like I have a personal IT tech company, a personal customer service representatvie when I have issues, and a personal bookkeeper with all thier software. I love it all!
Vorteile:
Since becoming a Bloomnation florists in 2013, we have increased our sales and manage to stay ahead of the competition every year after that and I think It is because of the control I have over the website retail contents and my photo upload to easily and constantly update products for each season.
Nachteile:
Although change is good I am a person who likes to keep things the way they are, specially if it is not broken. However Bloomnation is always making thier software better with many improvements and each time I want to complain about it, however once I get used to the new system, it always works out for the best.
Florist Beware
Kommentare: We have multiple shops using BloomNation for 3 + years now. Upon introduction of their new dashboard all Hell broke loose. I still can't access my data for 2 of my 3 shops as they insist that the ownership was never transferred correctly. They don't listen. I have given them ALL of the information they have requested and then they call the shop and ask for one of my employees. Or they try calling and asking for the old owner. This is beyond ridiculous and frustrating. I can't even get them to cancel my partnership at this point.
Vorteile:
Nothing actually. It was relatively easy to use for the basics.
Nachteile:
Anything beyond basic was too much for their inadequate customer service and "support team". They don't answer the phones. You leave a message or send an email and they will eventually get back to you. Typically 12+hours later. Issues never resolved. The latest experience was enough for me to cancel my partnership with them. I'm done.
We love our website
Kommentare: I love our website. We get many compliments on the layout, on the look, and on the ease of use. Social media and reputation is managed in one place. They are always looking to improve, and listen when you have an issue. Putting pictures up and taking them down is simple and quick. Even the customers who like to call their orders in, look at it for ideas.
Vorteile:
The ease of use. You can put an arrangement on and take it out with ease.
Nachteile:
There isn't much-- would like to see some different drop down menus, but that really isn't a reason to dislike.
Used to be great but lack of focus recently is making the platform everyday less interesting
Kommentare: Originally we were raving about BN and very happy about the design, the platform and the cost. But over last 2 years, it is clear the focus on florist is not there anymore (I even think they now outsourced their support), POS was not updated despite clear issues. So it is a bit frozen in time. Great product compared to FTD and the other bloodsucking dinosaurs. But I am wondering whether there is not another platform designed by florists for florists that will steal the show, we are actively looking to change.
Vorteile:
We loved the pricing schedule, the website design and the ability to manage catalog ourselves. We loved the tech team at the beginning as they were very responsive and agile. ZIP-based delivery charges
Nachteile:
The lack of customization is getting more and more of an issue. The POSand reporting have not been upgraded in 2 years and we fear they will be frozen as is despite all the flaws. No customizable holiday pricing (flat increase/decrease across the board for period of time), no customizable catalog based on dates, it is in or out. Marketing seems to be mostly in LA/SFO and NY area. All customers from BN were based in these cities (we are Houston-based).