Smokeball

Smokeball

von Smokeball

Wer verwendet Smokeball?

Smokeball wurde für kleine Anwaltskanzleien entwickelt. Smokeball ist aufgrund der Integration mit Word und Outlook nur mit PCs kompatibel.

Was ist Smokeball?

Smokeball, die cloudbasierte Produktivitätssoftware für Jurist*innen zur Verwendung auf PCs, erfasst automatisch die Zeit und deine Aktivitäten für dich auf. Smokeball bietet vollständige Abrechnungsfunktionen, eine branchenführende Dokumentenautomatisierungsbibliothek mit über 14.000 Rechtsformularen, Daily Digest, gemeinsam genutzte Kalender, leistungsstarke Integrationen und eine robuste mobile App. Unabhängig davon, ob du basierend auf Stundenbasis, auf Festpreis oder auf Erfolg abrechnest, bietet Smokeball dir die Erkenntnisse, die du für eine erfolgreichere Anwaltskanzlei benötigst.

Smokeball – Details

Smokeball

http://www.smokeball.com/

Gegründet 2010

Smokeball – Kostenübersicht

Smokeball bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Smokeball Funktionen

Case Management Software für Kanzleien
Abrechnung & Rechnungsstellung
Aufgabenmanagement
Dokumentenmanagement
E-Mail-Verwaltung
Fall-Aufzeichnungen
Kalenderverwaltung
Konfliktmanagement
Kostenverfolgung
Kundenmanagement
Lohnzettel verwalten
Treuhand-Buchhaltung
Vertragsmanagement
Zeitverfolgung
Abrechnung & Rechnungsstellung
Aufgabenmanagement
CRM
Dokumentenmanagement
E-Mail-Management
Kalenderverwaltung
Konfliktmanagement
Kundenportal
Rechtsfall-Management
Treuhand-Buchhaltung
Vertragsmanagement
Zeitverfolgung
Archivierung & Aufbewahrung
Dokument-Indexierung
Dokumentaufbau
Versionskontrolle
Vertragsmanagement
Volltextsuche
Werkzeuge zur Zusammenarbeit
Zugriffskontrollen/Berechtigungen

Smokeball – Nutzerbewertungen

Zeigt 5 von 60 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,6/5
Funktionen
4,4/5
Preis-Leistungs-Verhältnis
4,4/5
Jay C.
Owner
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.3.2018

"Our firm use to use timematters, but this is way better. It's like driving a chevy vs. mercendes!"

Kommentare: This software makes our office more efficient which means I need one less secretary. I have access from my phone and tablet which makes it easier for me to work outside of the office.

Vorteile: It's very integrated for every need possible as a small law firm. This software links all my emails into the file. It's just a powerful system.

Nachteile: Since I'm a baby boomer, it's too much to remember, but that's my fault and not the software. I wish every time I get a phone message, a separate window would pop up to call instead of me looking for it or getting it thru email.

  • Quelle des Nutzers 
  • Bewertet am 7.3.2018
Gitanjali D.
Managing member
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 19.3.2020

"Financing Scam"

Kommentare: They appear to have changed their business model from one that provides software to once that makes money off "lending money." The first account managers were amazing. Once we transferred all of our stuff and got used to the software. They started asking us for 3-5 year contracts paid up front with personal guarantors under the guise of them having to finance the contract. In other words even if you stop using their service you will personally have to still keep paying. They appear to have changed their business model from one that provides software to once that makes money off "lending money." Beware. I would stay away especially if you are a small firm.

Vorteile: User interface, Ease of Use, Accessibility

Nachteile: Customer support is lacking. Incompatible with VPN and other security software. They seem unconcerned about security issues that result. Fixing invoices is problematic.

Antwort des Softwareanbieters

von Smokeball an 24.3.2020

Thanks for being a client and leaving a review, Deb. Obviously hearing anything fall through the cracks is difficult to hear, and we'd love to work with you offline to regain your confidence.

Until then, though, I can clear up your two primary concerns:

(1) Security is our #1 priority. It's why all of our software, migrations, and transactions surpass bank-level security. Our secure AWS cloud servers ensure continuity and access without sacrificing data security. We do work with VPN, but ask that firms work with their account managers so that we can configure with your individual set-up.

(2) We have the same pricing model as always. Firms are still welcome to sign up for 12-month contracts. Period. Clients are now given the option to lock in a low price for 36-months, but it is their call, not ours. And, of course, we never require (or offer) 5-year contracts.

Again, we're incredibly sorry to hear any displeasure but want to work with you to turn this into a positive.

  • Quelle des Nutzers 
  • Bewertet am 19.3.2020
Lee P.
Attorney
Anwaltskanzlei, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 21.2.2019

"Smokeball does not have legal forms as advertised; and does not interact with G calendar"

Kommentare: I foolishly jumped in and signed up for a one-year deal with Smokeball. After I explained the shortcomings of their product and my need to buy additional software to make their software work, I asked to be released from my one year contract. Somkeball denied the request. I would strongly look for a product that is less expensive and has some type of money back guarantee.

Vorteile: The staff is friendly and tries to assist.

Nachteile: I bought the software for the forms library that you could use in your practice. I am a small practitioner in Oklahoma. However, the forms library for Oklahoma, and most states, is non-existent. Smokeball costs more than other practice software packages. I purchased it for these forms, but had to buy forms elsewhere. Smokeball does not interact with Google products including Google calendar even with work-arounds. My work was all automated through Google calendar. I worked with trying to use the work-around recommended, but none worked. To use Smokeball, I would have had to buy additional soft-ware. This made the one stop shop advertised by Smokeball not work for me at all.

Antwort des Softwareanbieters

von Smokeball an 15.1.2020

I'm incredibly sorry to hear this, but want to clarify two points for any likeminded readers here:

(1) It is true that we have more forms in some states than others. That's due to how many active users we have in each state; obviously as we grow in some states we add more forms. When users, say in Oklahoma, sign up and see that they need more forms, they can request that our dedicated Content team pull public forms and load them directly into Smokeball for all users to access.

(2) It is true that we currently don't have direct integration with the Google suite. We do, however, integrate directly with MS Office products like Outlook and Word. Our Sales people in charge of demos should make this absolutely clear in initial conversations, and we will ensure that they continue to do so for all future consultations.

  • Quelle des Nutzers 
  • Bewertet am 21.2.2019
Edward J.
Managing Partner
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 7.2.2020

"Execellent Case Managment System. "

Kommentare: Since I started using Smokeball, my profitability has increased by almost thirty percent. It keeps everything in one place and can make even a complex practice more manageable. The customer service is very responsive and Smokeball is constantly evolving new features and products to facilitate the needs of their customers.

Vorteile: I have been using Smokeball for almost four (4) years now. The document assembly and integration with Microsoft Office are fantastic. It stores everything about the case, contacts, documents, emails all in one place. Since I have been a user, they have added a billing program, which has increased our profitability.

Nachteile: Some of the billing features can be cumbersome at times, but if you train your staff to work within the parameters of the program, (i.e. making sure that payments on invoices are actually applied to the invoices), these minor issues can be managed.

  • Quelle des Nutzers 
  • Bewertet am 7.2.2020
Verifizierter Rezensent
Legal Assistant
Anwaltskanzlei, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.1.2020

"Love Smokeball!"

Vorteile: I love how easy it is to teach others how to use Smokeball, and how we are able to add certain things to our own SB system to personalize it for our firm's use! I also love how they listen to their users, and are always adding new and better features! It is also great how easy they are to get in contact with should we ever have a problem.

Nachteile: One of the only things that I don't really like about Smokeball is that it can sometimes take longer than I would like to load. Switching between tasks and matters also sometimes takes a minute, and it will freeze for 30 or so seconds before actually switching.

Antwort des Softwareanbieters

von Smokeball an 31.1.2020

Thank you for this feedback! While we love to read the positive comments we also take concerns to heart; we'll continue to keep load times as a priority so that not a single minute is lost in your day.

  • Quelle des Nutzers 
  • Bewertet am 30.1.2020