Wer nutzt diese Software?

B2B and B2C businesses seeking feedback in real-time from customers.

Durchschnittliche Bewertung

8 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktinformationen

  • Startpreis 9,00 $/Monat
  • Preisinformationen Pay only for what you use; no per-agent pricing.
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Customer Thermometer
  • http://www.customerthermometer.com
  • Gegründet 2010

Über Customer Thermometer

We are proud to offer an unbeatable customer satisfaction measurement tool, with an award-winning service team, vast reporting capabilities, and a long list of system integrations. The regular, real-time feedback available with CT has been a game-changer for so many of our customers. An out-of-the-box reporting suite, with both a clear mission control overview and a wide range of in-depth reporting options. Installation is simple, easy, and can be achieved in minutes.

Customer Thermometer Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden

Alternative Produkte

Ähnliche Produkte

Die hilfreichsten Reviews für Customer Thermometer

Simple

Bewertet am 21.11.2018
Verifizierter Rezensent
CISO
Outsourcing/Offshoring, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We have used other surveys in the past and often users will not spend the time and effort to click them.
This is a simple button hit and record.
You only get charged with the responses versus the amount you spend back.
Very reasonably priced.

Nachteile: I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Simple Customer feedback

Bewertet am 26.6.2018
Chris A.
CISO
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Use it with a ticketing system to get a 1-5 client feedback rating. Very simple to add to outbound ticketing emails. Clients seem more likely to use this than to fill out a survey

Nachteile: We still only receive about 20% responses on this. However, we can watch for agent trends. If an agent receives a higher than usual positive or negative response, it helps point us into a direction. Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Customer survey solution that's easy for the customer and for the organisation

Bewertet am 7.3.2014
Chris edwards
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent. Couple that with the fact that its clean, modern and appealing user interface makes it a simple, quick and enjoyable process for the customer to get their feedback to you, and it's the perfect CSAT solution. But although the product is great, what impresses me most with the Customer Thermometer organisation is the willingness and agility with which their team respond to the suggestions from their user community. Take the recent integration with Salesforce.com as an example - it's now easier than ever to create and send customer temperature checks through the CRM.

Vorteile: - Simple administration
- Easy and enjoyable interface for customers
- CRM integration
- Knowledgeable and flexible team

Best way to keep customers

Bewertet am 7.3.2014
Jason martin, head of marketing
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I work in an agency environment where keeping our clients happy is the number one objective - (well, that and producing great work!). Customer Thermometer is by far the simplest and most effective solution I have seen / used to check the satisfaction levels of my customers. It allows me to nip and issues at the bud before they become significant, and also to know when we have done a great job to then reward our internal teams. I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Vorteile: Simple, easy to use, great response rates, integration with Outlook and other tools

Have not lost a customer since using this

Bewertet am 18.12.2013
Jonathan ackerman
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.

Vorteile: Easy to use
cheap
customisable, can add our logo etc
high response rate
customers like using it

Nachteile: password reset a bit clunky

Lies weitere Bewertungen