ServiceNow Field Service Management
Durchschnittliche Bewertung3 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
Cloud, SaaS, Web
Angaben zum Hersteller
- Gegründet 2003
Über ServiceNow Field Service Management
Job management solution that connects field service technicians with service desk through mobile devices and matches skills to tasks.
ServiceNow Field Service Management Funktionen
- Abrechnung & Rechnungsstellung
- Angebote / Schätzungen
- Elektronische Unterschrift
- Mobiler Zugriff
- Zahlungseinzug im Außendienst
Die hilfreichsten Reviews für ServiceNow Field Service Management
Bewertet am 28.1.2019
ServiceNow in HR
Kommentare: Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch.
Vorteile: We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details.
Nachteile: There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful.
Bewertet am 1.1.2019
not always easy to get the task done
Kommentare: my work uses it and i have no choice and got very little training on it
Vorteile: not much needs to give training and make doing things easier. most of the team had to learn by playing with it
Nachteile: so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite