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Was ist InvGate Service Desk?

InvGate Service Desk ist ein moderner Helpdesk, der mit besonderem Augenmerk auf die Einhaltung von Geschäftsprozessen und -standards für IT-Support-Zentren jeder Größe entwickelt wurde.

Wer verwendet InvGate Service Desk?

Mittlere bis große Organisationen. Private Unternehmen aller Branchen, Regierungsorganisationen, Nichtregierungsorganisationen und Bildungseinrichtungen verlassen sich auf InvGate Service Desk, um die ITSM-Anforderungen zu erfüllen.

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Du bist nicht sicher, ob InvGate Service Desk das Richtige ist? Mit einer beliebten Alternative vergleichen

InvGate Service Desk

InvGate Service Desk

4,6 (110)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
79
7
4,7 (110)
4,5 (110)
4,7 (110)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
7,75 $
Monat
Kostenlose Version
Kostenlose Testversion
160
20
4,0 (14.147)
4,3 (14.147)
4,2 (14.147)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über InvGate Service Desk

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
68%
4
26%
3
5%
Andrés Camilo
Andrés Camilo
IT Manager Authorized Distributor at ESET Colombia in Kolumbien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

This the best Helpdesk cloud based software

5,0 vor 5 Jahren

Kommentare: We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk. After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

Vorteile:

Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Nachteile:

No Mobile App available for the users Android and IOS

Windy
Senior Technical Program Manager in Indonesien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Stunningly beautiful yet powerful!

4,0 vor 4 Jahren

Kommentare: We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.

Vorteile:

- Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb. - Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query. - Gamification is fun!

Nachteile:

Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.

Greg
Assistant Director of Database Services
Grundschul- & Sekundarbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

InvGate Service Desk Review

3,0 vor 7 Jahren

Kommentare: InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Vorteile:

Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate

Nachteile:

No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Service Desk has made our support manageable

5,0 vor 5 Jahren

Kommentare: Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

Vorteile:

-Very good end-user experience -Never miss a request -Integration with JIRA -Application integration (widgets)

Nachteile:

-Setup is tedious -Getting the correct permissions for all agents/users is a frustrating experience -Somewhat confined to canned reports with little customization

Carlos José
Carlos José
IT Analist in Chile
Verifizierter Nutzer auf LinkedIn
Import und Export, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Help Desk

4,0 vor 2 Jahren

Kommentare: In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.

Vorteile:

Easy use for the user. Status of the tickets and who owns them works well. Approvals and confirmations work very well. The Report sistem of the tickets is very strong. The solution's time system provide many information The way to comunicate with user and managers makes a good comunication systema and the record helps to avoid misunderstandings.

Nachteile:

There are some status that we dont understand The configuration of the help desk and all the managment of tickets can be better Export information of tickets is very dificult The time reports arent the best, we have all in minutes, not hours. So the SLA reports can be better The dashboards are slow to configure, for example backlog tickets can´t be use with filters.

Antwort von InvGate

vor 2 Jahren

Thanks for your taking the time to leave us a review! We are glad you are finding Service Desk helpful and overall are enjoying your experience working with InvGate. Our Customer Success team will reach out to help you with the issues you bring up.