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Maintenance Care
Was ist Maintenance Care?
Die kostenlose Edition bleibt kostenlos. Unbegrenzte Arbeitsaufträge gratis? Ja! Starte gleich, um zu sehen, was für deine Einrichtung möglich ist.
Maintenance Care ist eine multifunktionale Wartungsverwaltungssoftware, die auf einfache Bedienung ausgelegt ist. Das mobile bzw. Desktop-CMMS ermöglicht es anderen, Anfragen einzureichen, Benachrichtigungen zu erhalten und Anfragen online zu verwalten. Bei der Enterprise Edition kannst du alle Arbeitsaufträge und die präventive Wartung verwalten und umfassende Ressourcennachverfolgung-Lösungen mit mehr als 1.000 Integrationen nutzen.
Wer verwendet Maintenance Care?
Jede Branche, einschließlich Seniorenbetreuung, Bildung, Gastgewerbe, Fertigung, Golfplätze, Immobilienverwaltung und kleine Unternehmen. Von Arbeitsaufträgen bis zur Planung – alles ist abgedeckt.
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Maintenance Care
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Bewertungen über Maintenance Care
Maintenance Care at FMU
Kommentare: Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.
Vorteile:
Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.
Nachteile:
We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.
In Betracht gezogene Alternativen:
One stop shopping for Long-term care maintenance
Kommentare: The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.
Vorteile:
Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.
Nachteile:
There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.
Work Orders
Kommentare: It's simple, quick and easy to use unless I have to close old jobs out
Vorteile:
I like the ability to send detailed work orders to our maintenance crew quickly and accurately. They receive them immediately on their tablets
Nachteile:
Because some maintenance people are not sure how to close their jobs when their done I must go in and do it for them. Maintenance Care can only close one job at a time. It would be easier and more productive if I could close multiple jobs at a time.
Great support
Kommentare: We have solved huge problems related to communicating on task exsistance, progress, parts needed, completion date and by who and when. I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts. We can check our assigned to list and know who has the ball on tasks. The customer support is always there and friendly even if they cannot do anything to solve the problem:)
Vorteile:
The ease of tracking jobs. the variety of search options and trackable inputs. The ability to assign jobs and track progress. The idea of having all information in one place. The top result is a way more streamlined way to communicate with the whole team on a variety of aspects.
Nachteile:
It is unrefined. The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list. The spacing in the notes! and how new comments are added to top and bottom inconsistently. There are millions of small improvements that could be attended to that would make my job twice as nice, for instance, reports to be able to be auto generated with details included. Parts list population via excel import (rather than 2 weeks of manual input). There is no way to track billed and non billed tasks and I can't use the invoicing feature due to lack of PST. Also invoicing cannot split coding/costs for parts and labour. I was led to believe that my guys on the ground would have access to a wiki of information about assets and common problems but they cannot even access the space center from their mobile devices.
Antwort von Maintenance Care
vor 5 Jahren
Hi Rhianne, Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you). The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here. I am confident that we are able to resolve most if not all of your issues listed.
Great Bang for your Buck
Kommentare: Customer service team is exceptional. From tech service to billing department, they are all knowledgeable and efficient. It's a great value compared to many others out there. And, because we don't need a lot of bells and whistles, it serves our purposes well.
Vorteile:
Maintenance Care is just enough without being too complicated. We use it mainly to create and track work orders as well as generate hours for billing and payroll. It's a great tool that allows us to write out exact instructions and communicate with our maintenance tech. We keep it pretty simple and Maintenance Care allows us to do just that.
Nachteile:
Again, we use it in a simple manner and haven't noticed any glitches as of yet.
