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GetFeedback
Was ist GetFeedback?
GetFeedback ist eine Suite aus einfach zu bedienenden Online-Umfragetools zur Verbesserung der Antwortraten. Erstelle mit dem Drag-and-Drop-Builder schöne, für Mobilgeräte optimierte Umfragen. Bette Umfragefragen per E-Mail in die E-Mail-Funktion ein. Miss und verstehe deine Antworten mit Dashboards und Text-Analytics in Echtzeit. Integriere Salesforce, um dein Feedback-Programm auf die nächste Ebene zu bringen. GetFeedback-Kunden sehen eine 240 % höhere Antwortrate und eine 7-mal schnellere Implementierung als bei anderen Umfrage-Apps.
Wer verwendet GetFeedback?
GetFeedback ist für Unternehmen gedacht, die die Kundenzufriedenheit messen, die Kundenerfahrung verwalten und das Mitarbeiterengagement aufrechterhalten möchten – und dabei für ein nahtloses Markenerlebnis sorgen.
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GetFeedback
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Bewertungen über GetFeedback
In Betracht gezogene Alternativen:
GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring
Kommentare: We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Vorteile:
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Nachteile:
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
Good, yet overrated and overpriced.
Kommentare: Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.
Vorteile:
It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.
Nachteile:
The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.
In Betracht gezogene Alternativen:
Sleek Surveys and Swift Setup, But Overpriced Overall
Kommentare: On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT.
Vorteile:
GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great.
Nachteile:
The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce.
In Betracht gezogene Alternativen:
It functions well to gather continuing feedback.
Kommentare: We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.
Vorteile:
To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.
Nachteile:
It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.
In Betracht gezogene Alternativen:
Great product, large price tag
Kommentare: This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
Vorteile:
This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app.
Nachteile:
The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.
