Was ist GetFeedback?
GetFeedback ist eine Suite aus einfach zu bedienenden Online-Umfragetools zur Verbesserung der Antwortraten. Erstelle mit dem Drag-and-Drop-Builder schöne, für Mobilgeräte optimierte Umfragen. Bette Umfragefragen per E-Mail in die E-Mail-Funktion ein. Miss und verstehe deine Antworten mit Dashboards und Text-Analytics in Echtzeit. Integriere Salesforce, um dein Feedback-Programm auf die nächste Ebene zu bringen. GetFeedback-Kunden sehen eine 240 % höhere Antwortrate und eine 7-mal schnellere Implementierung als bei anderen Umfrage-Apps.
Wer verwendet GetFeedback?
GetFeedback ist für Unternehmen gedacht, die die Kundenzufriedenheit messen, die Kundenerfahrung verwalten und das Mitarbeiterengagement aufrechterhalten möchten – und dabei für ein nahtloses Markenerlebnis sorgen.
Wo kann GetFeedback bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- SurveyMonkey
- Ansässig in San Mateo, USA
- 2009 gegründet
- Telefon-Support
- Chat
GetFeedback Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
GetFeedback bietet eine Gratisversion und eine kostenlose Testversion.
Preismodelle Kostenlose TestversionÜber den Anbieter
- SurveyMonkey
- Ansässig in San Mateo, USA
- 2009 gegründet
- Telefon-Support
- Chat
GetFeedback – Videos und Bilder
GetFeedback Funktionen
Alternativen für GetFeedback
Bewertungen über GetFeedback
Megan B.
Excellent survey tool for client and user experience
Kommentare: Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool.
Vorteile:
I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options
Nachteile:
I wish there was a way to include incomplete responses in the summary results without having to export them.
In Betracht gezogene Alternativen: Microsoft SharePoint und SurveyMonkey
Gründe für den Wechsel zu GetFeedback: I wasn't involved in that decision
Chandler K.
GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring
Kommentare: We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Vorteile:
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Nachteile:
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
In Betracht gezogene Alternativen: Herefish und Bullhorn ATS & CRM
Zuvor genutzte Software: Herefish und Bullhorn ATS & CRM
Gründe für den Wechsel zu GetFeedback: GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.
Verifizierter Rezensent
Easy-to-use but extremely expensive
Kommentare: Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.
Vorteile:
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!
Nachteile:
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!
Jordan C.
Best Survey tool for Salesforce
Vorteile:
GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !
Nachteile:
GetFeedback business model is quite expensive, hard to afford for many businesses.
In Betracht gezogene Alternativen: SurveyMonkey
Gründe für den Wechsel zu GetFeedback: Full Salesforce Integration, solve most of all business cases
Joe G.
A rare combination of quality and value
Kommentare: GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.
Vorteile:
The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.
Nachteile:
If anything, it could be a little cheaper, but I'd really struggle to criticise this software!
In Betracht gezogene Alternativen: SurveyMonkey
Gründe für den Wechsel zu GetFeedback: The surveys you can create are very user friendly and attractive.
