Act!

Love the ease of use for both entering data and retrieving info

Kommentare: I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.

Vorteile:

The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.

Nachteile:

I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.

Act is the affordable options

Kommentare: Overall Act has been a strategic software choice for our organization.

Vorteile:

Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use.

Nachteile:

Act hasn’t had many changes in the last two years. I would like to see more growth for this product.

Product not being sold as described

Kommentare: Great product but absolutely dreadful product development team.

Vorteile:

Contact management, diary management, Opportunity management.

Nachteile:

I need my CRM to integrate with Google so that potential customers can book appointments with me. The software is sold with Google synchronisation. I even asked if the software would synchronise with Google. 4 months later the software still does not synchronise and they cannot give any answer as to when it will be fixed. No worries I think, I could synchronise with Microsoft's Outlook instead… Except that doesn't work either!

Use ACT! to Manage Your Customer Database and Sales

Kommentare: Well, being a user since 1990, I'd say I am all for the ACT! Database experience and usage!

Vorteile:

I have used this produce since the 90s and its consistency of value has remained. It's easy to use after learning just a few basics. Reports are easy to generate and are customizable to your field.

Nachteile:

Only that it did not link to specialized software I was using in the field.

My Review

Vorteile:

Marketing automation is easy to use and tracks email quite well.

Nachteile:

A lot of marketing emails don't get through to clients. I have to send the emails to myself and then resend it to the client.