--- description: Detaillierte Informationen über Act! zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Act! Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [Act\!](/software/133171/act) # Act\! Canonical: https://www.capterra.com.de/software/133171/act Seite: 1 / 38\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/133171/act?page=2) > Act\! Premium hilft Ihnen, Ihre Produkte effektiver zu vermarkten, Ihre Verkaufszahlen zu steigern und Kundschaft fürs Leben zu gewinnen. > > Bewertung: **3.9/5** von 922 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Act\!? Act\! Premium ist ideal für Kleinunternehmen, die die Kundenzufriedenheit erhöhen und eine gut gefüllte Sales Pipeline aufbauen wollen – von neuer Kundschaft über Folgekäufe bis hin zu Empfehlungen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.9/5** | 922 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.9/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Act\! - **Region**: St. Petersburg, USA - **Gegründet**: 1987 ## Gewerblicher Kontext - **Startpreis**: 30,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Act\! Premium Desktop oder Cloud für 30 € pro Nutzer/Monat (jährliche Abrechnung) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Niederländisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Frankreich, Neuseeland, Niederlande, Schweiz, Südafrika, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Anpassbare Berichte - Aufgabenmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Daten-Import / -Export - Datensicherheit - Dokumentenspeicher - Drip-Kampagnen - E-Mail Marketing - E-Mail-Management - Für Versicherungsbranche - Gemeinsame Kontakte - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kampagnenanalysen - Kampagnenmanagement - Kommentare / Notizen - Kontakt-Datenbank - Kontaktmanagement - Kundendatenbank - Lead-Qualifizierung - Leadmanagement - Leistungskennzahlen - Marketing-Automatisierung - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Marketing - Pipeline-Management - ROI Tracking - Sales-Pipeline-Management - Segmentierung - Social Marketing - Social-Media-Integration - Stapelverarbeitung - Suchen / filtern - Terminplanung - Third-Party Integrations - Verfolgung von Interaktionen - Verkaufsprognose - Versicherungsmanagement - Vertriebsaktivitätsmanagement - Vorlagen-Management - Websitebesucher-Nachverfolgung - Werkzeuge zur Zusammenarbeit - Workflow-Management - Zielseiten / Web-Formulare ... und 4 weitere Funktionen ## Integrationen (24 insgesamt) - BigCommerce - Dropbox - Ecwid - Eventbrite - FreshBooks - Freshdesk - Google Contacts - Google Workspace - Instagram - LinkedIn for Business - Meta for Business - Microsoft 365 - Microsoft Outlook - QuickBooks Online - Shopify ... und 9 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Marketing Automation Tools](https://www.capterra.com.de/directory/6/marketing-automation/software) - [Sales Force Automation Software](https://www.capterra.com.de/directory/12/sales-force-automation/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Kontaktmanagement Software](https://www.capterra.com.de/directory/30016/contact-management/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18791 reviews) 5. [Dynamics 365](https://www.capterra.com.de/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Nutzerbewertungen ### "Alte Hase \!" — 4.0/5 > **Pas** | *15. September 2024* | Zeitung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Priorisierung der Kunden ABC und der Aufgaben > > **Nachteile**: Relationen zwischen den Kontakten und firmen nicht merkbar > > 30 jahren Einsatz und maximal ausgenützt ----- ### "ACT Works for this Sales Guy" — 5.0/5 > **Marc** | *28. Dezember 2024* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The CRM is a good but it is great as a tool to send personalized emails and letters to groups of people. > > **Nachteile**: It takes up a lot of memory and with a low gig computer can be an issue. > > I have used it for over 25 years and I find it invaluable. ----- ### "It's the best program around\!\!Would highly recommend" — 5.0/5 > **Maria** | *9. Juni 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I used this program in my last job. I did customer services and marketing. All the features it has was the best the follow up calls. Categories that we used to make sure no call was ever missed or an opportunity. Now I have this for my own company. I'm excited for the future. And you program is the best. I recommended it to many people. > > **Nachteile**: The things that I find that would be a downside are one the price. Maybe if there was a way of using the product by paying a monthly payment. > > Your company was helpful in every aspect the sales department. And helping my IT guy as we set up our computer. ----- ### "As an expereience CRM user, I would not reccomend this software" — 2.0/5 > **Lydia** | *6. Mai 2026* | Textilien | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: We recently took over the family business, and if we didn't have 34 years on relevent data we wouldn't stick with this CRM. Hvaing used Salesforce, Hubspot, and other internal private CRM's I have to say it is the most inferior and non-user friendly one I have encountered. > > **Nachteile**: Static non-movable notes section. Formatting issues with the notes section, and constant glitching. Inability to copy and paste from preview. Weird organization method for contacts and company. Customer Success department is good, however having them in an overseas timezone when the 7th largest world economy is in California is very invonvienient time zone issue. Their overseas I.T. department has abolsutely no idea what they are doing. They were 15 minutes late for a ticketed scheduled meeting, and wouldn't have shown up if we didn't call them. They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he asked to put us on hold and never came back." I verified this later in another call. > > Very poor. I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34 years of company data in the notes field (which is not something you can migrate to another software) I would not use this CRM. ----- ### "30 Years of Excellence: A CRM Relationship That Has Delivered Unmatched Value, Service, and Reliability" — 5.0/5 > **Dan** | *1. Mai 2026* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: For nearly 30 years, ACT\! has been one of the most valuable business relationships I’ve had—including compared to my banking partners. Very few companies today deliver this level of long-term value, service, and reliability. What stands out most is their exceptional customer support and continuous software improvement. In an era where many major companies charge significantly more for limited online-only service, ACT\! provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers. ACT\! has remained an essential part of my business infrastructure because they combine affordability, powerful CRM functionality, and unmatched support better than virtually anyone else in the industry. > > **Nachteile**: If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time. That said, this is rarely a serious issue because ACT\!’s support team can typically remote in and resolve it within minutes. My only real criticism would be the occasional communication challenges that can come with offshore support teams. In a global business environment, that’s simply part of modern customer service, and it’s a small tradeoff considering the outstanding level of technical support ACT\! provides at its price point. Ultimately, any minor frustrations are heavily outweighed by the company’s value, responsiveness, and commitment to keeping clients operational. > > My overall experience with ACT\! has been nothing short of exceptional. As of 2026, this represents a 29-year business relationship—one of the longest and most important professional relationships I have, including compared to many major service providers and financial institutions. I began using ACT\! when my business was in its earlier stages, paying roughly $99, and over the decades I’ve watched both my company and ACT\! evolve together. Today, even at a significantly higher investment, it remains worth every penny. Few companies can honestly claim to have delivered this level of consistent value, adaptability, and service over nearly three decades. What has kept me loyal is simple: unmatched customer support, dependable software, and continuous improvement. Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether it involves troubleshooting, Outlook integration issues, or even recovering critical data. Their willingness to stay engaged until the issue is resolved provides a level of confidence that is increasingly rare in today’s software world. Like any long-term software platform, there are occasional technical hiccups, and at times communication with offshore support can require a little additional patience. However, these are minor considerations when weighed against the incredible affordability, depth of functionality, and level of service ACT\! consistently delivers. ACT\! is far more than just a CRM to my business—it has been a foundational operational tool for nearly 30 years. Their combination of value, reliability, and customer commitment is extraordinarily difficult to find, and I fully expect to remain a client for as long as I am in business. ----- Seite: 1 / 38\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/133171/act?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/133171/act) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten