Wer verwendet DEAR Systems?
Hersteller, Großhändler/Händler, Einzelhändler und eCommerce-Betreiber.
Was ist DEAR Systems?
Es ist in QuickBooks Online und Xero integriert und für kleine und mittlere Unternehmen in den Bereichen Einzelhandel, Großhandel, Produktion und Lebensmittelproduktion geeignet, die einen gewissen Anspruch an die Verwaltung ihrer Lagerbestände haben. Die Lösung deckt den gesamten Geschäftszyklus des Inventarmanagements ab. Einzelhändler auf Shopify, Magento, Amazon und eBay setzen DEAR Systems für mehr als nur die Verwaltung ihres Inventars ein. DEAR Inventory bietet Funktionen, die dir Informationen liefern, die du für das Kostenmanagement und die Maximierung der Rentabilität benötigst.
DEAR Systems – Details
DEAR Systems
http://dearsystems.com
Gegründet 2012
DEAR Systems – Kostenübersicht
DEAR Systems bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von DEAR Systems ist ab 199,00 $/Monat verfügbar.
Startpreis
199,00 $/Monat
Kostenlose Version
Nein
Gratis Testen
Ja
Einsatz
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Webinare
Dokumentation
Kundenbetreuung
24/7 (Live Vertreter)
Online
DEAR Systems Funktionen
Alternative Produkte
Beliebte Produkte
DEAR Systems – Nutzerbewertungen
Zeigt 5 von 213 Nutzerbewertungen
Nick C.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 3.10.2019
"The best cloud-based Inventory Management option for SMEs"
Kommentare: As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.
Vorteile: As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.
Nachteile: If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.
- Quelle des Nutzers
- Bewertet am 3.10.2019
Dallas L.
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Gesamtbewertung4/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten4/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 22.11.2019
"Dear has significantly helped our company"
Kommentare: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.
Vorteile:
We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.
Also the B2B portal has been a nice addition to our company as well.
Nachteile:
I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.
Antwort des Softwareanbieters
von DEAR Systems an 21.4.2020
Hello Dallas,
Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you.
Best Regards,
DEAR Team.
- Quelle des Nutzers
- Bewertet am 22.11.2019
Cameron S.
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Gesamtbewertung4/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten4/5
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Kundenbetreuung4/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 8.7.2020
"Looking good so far"
Kommentare: While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks [SENSITIVE CONTENT HIDDEN]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful.
Vorteile: While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area.
Nachteile: Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly?
Antwort des Softwareanbieters
von DEAR Systems an 24.7.2020
Hello Cameron,
I am glad that DEAR has met your expectations in terms of being an out of the box solution.
We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors.
To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call
Best Regards,
DEAR Team
- Quelle des Nutzers
- Bewertet am 8.7.2020
Cole N.
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Gesamtbewertung1/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten2/5
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Kundenbetreuung1/5
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Preis-Leistungs-Verhältnis3/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 3.3.2020
"Poor Experiences"
Kommentare: I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.
Vorteile: It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.
Nachteile: This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy
Antwort des Softwareanbieters
von DEAR Systems an 15.4.2020
Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 3.3.2020
Paul G.
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Gesamtbewertung4/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung2/5
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Preis-Leistungs-Verhältnis2/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 11.6.2020
"Was a great system with lots of pro's but now massively flawed!"
Kommentare: Performance issues are far far too common, and they seem to be unable to support them.
Vorteile: Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.
Nachteile:
Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.
Antwort des Softwareanbieters
von DEAR Systems an 1.7.2020
Hello Paul,
Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations.
We are constantly scalling DEAR to meet the preformance needs of our customers.
Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again.
Best Regards,
DEAR Team.
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 11.6.2020
