--- description: Detaillierte Informationen über Freshservice zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.com.de/software/132997/freshservice Seite: 1 / 32\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132997/freshservice?page=2) > Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung > > Bewertung: **4.5/5** von 760 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshservice? Freshservices Kunden umfassen KMUs, Finanzorganisationen, Bildungseinrichtungen und mehrere Regierungsorganisationen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 760 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 15,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Formulare - Asset Lifecycle Management - Aufgabenmanagement - Automatische Geräteerkennung - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Catalog Management - Chat / Messaging - Compliance Management - Compliance-Verfolgung - Configuration Management Database (CMDB) - Content-Management - Dashboard - Datenvisualisierung - Dokumentation - Elektronische Unterschrift - Feedback-Management - Filesharing - Genehmigungs-Workflow - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Kalenderverwaltung - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Kostennachverfolgung - Lizenzbestand - Planung ändern - Prognose - Projekt-Nachverfolgung - Remote-Monitoring und -Management - Sichere Datenspeicherung - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Vorgefertigte Vorlagen - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Workflow Automation - Zugriffskontrollen / Berechtigungen - Änderungsverfolgung ... und 56 weitere Funktionen ## Integrationen (54 insgesamt) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4084 reviews) 4. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.com.de/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Nutzerbewertungen ### "Powerful ITSM platform with excellent automation capabilities and ease of use" — 5.0/5 > **Denis** | *10. Juni 2026* | Maschinerie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: One of the biggest advantages for our team has been the balance between functionality and ease of administration. We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems. The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases. The user interface is intuitive for both agents and end users, which helped us achieve adoption quickly. Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually. > > **Nachteile**: Some advanced automation and integration scenarios still require workarounds, especially when dealing with nested JSON objects or complex data transformations inside workflows. Documentation is generally good but occasionally lacks examples for more advanced use cases. Reporting is useful, although deeper customization options would be welcome. > > We've been using Freshservice as our primary IT service management platform and have had a very positive experience. The platform has helped us improve ticket handling, automate repetitive administrative tasks, and provide better visibility into IT operations. The implementation process was straightforward, and new team members can become productive quickly because the interface is easy to learn. What stands out most is the pace of product development. New features are introduced regularly, and many of them address real operational needs rather than being purely cosmetic improvements. For organizations looking for a modern ITSM solution that combines strong automation capabilities with a user-friendly experience, Freshservice is a solid choice. ----- ### "IT-Systemadministrator" — 5.0/5 > **Andre** | *16. Januar 2026* | Rechtsberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is very easy and intuitive to use. The setup and mapping of processes works great. It can also be used very flexibly for a wide variety of topics. > > **Nachteile**: Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion. > > Freshservice has made us more efficient as an internal IT department. We have been able to improve our workflows and create a central environment where all relevant IT information is bundled together. ----- ### "Fresh Service rocks\!" — 5.0/5 > **Carlos** | *12. März 2026* | Konsumgüter | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like a lot that is so user-friendly. Very easy to find all the tools I need for a day to day workload. > > **Nachteile**: Sometimes the third party tools present some issues like the TeamViewer connection to the tickets for example. > > I can just recommend it. It's very user friendly compare to other ticketing systems I've work with before. ----- ### "The best helpdesk platform" — 5.0/5 > **Evelyn** | *7. Mai 2025* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: They tag new tickets, auto‑close solved ones and send quick CSAT without extra clicks. Reports page lets you drag widgets, build charts fast, and the change‑calendar puts planned work neat on timeline > > **Nachteile**: It’s hard to remember where each toggle hides, and agent roles miss fine restriction so juniors still can edit fields we want locked. Mobile app also feels slow when the ticket list get long, needs refresh couple times to load > > Freshservice is the best helpdesk and ITSM platform our team tried so far. We picked it for the one dashboard that shows ticket status, assets and service catalog together, nice to track everything in one look ----- ### "FreshService Survey" — 4.0/5 > **William** | *20. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Nachteile**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- Seite: 1 / 32\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132997/freshservice?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/132997/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten